, BH23 6NX, , GB
Great product swift delivery, well satisfied.
Fast delivery - much appreciated
Nothing wrong with the item it's the seemingly endless repetitive requests for reviews that's my issue. I did a review already yet are still getting requests asking about Vanguard. Must be at least 6 of them. Update, I deleted all the emails when I received them apart from yesterdays. I placed one order with you just after the UK photography Show but am still receiving requests. How do I send you it? Update: Vanguard have been excellent in tracking down this issue. There were some unknown but incorrect settings in their review system settings which they have changed now and fixed the problem. Good to see a company take these types of issues seriously. Thank you.
The best customer service I have had in a long time.I purchased one of their items from Amazon and was not able to return it outside the 30 day procedure as I was away.The item had arrived damaged but Amazon could not help.I contacted Emma at Vanguard who was extremely helpful.I explained what had happened and she said she would send out the replacement parts asap.Less than 48hrs later Royal Mail turned up with the parts.Wouldn’t it be nice if all companies took the same attitude as Vanguard have done.Well done Vanguard and Thankyou so much Emma for going the extra mile.⭐️⭐️⭐️⭐️⭐️
A was looking to buy a back-pack style camera bag at the NEC Photoshow in March. Unfortunately, Vanguard did not have the bag I had chosen available at the show but the helpful assistant gave me a code to purchase from the website with the show discount. I placed the order, received the discount and the bag arrived in a couple of days on free delivery. Very pleased with the advice and service I received.
Bought a new Vanguard bag at the camera show in the NEC, really helpful with a good price and a great bag.
My order arrived very quickly and the camera bag is just what I wanted. Excellent customer service
Have had a Vanguard veo monopod for a while and been very pleased with it. Unfortunately one of the springs that deploy the feet snapped. I contacted Vanguard UK to see if it possible to buy a replacement. To my amazement they asked me for my address and posted one out free of charge. Fantastic customer support! Highly recommended
Emailed them for advice and they responded quickly with the right option that i hadnt seen before. Well made and very prompt delivery.
Ordered the VEO 2S AM-264TR monopod, ALTA BH-100 ball-head and ALTA Action 60 bag. Unfortunately the ALTA Action 60 bag wasn’t big enough to take the monopod with ball-head attached. The monopod listing recommended the ALTA Action 60 bag - unfortunately I assumed it would take both monopod & ball-head. Fortunately, Vanguard were good enough to fully refund the ALTA Action 60 bag whilst I placed another order for the larger ALTA Action 70 cm bag
The case arrived as advertised, the build quality exceeded my expectations.
Brilliant customer service
Vanguard are sometimes overlooked when it comes to photography kit yet everything I have purchased of this brand has been of fantastic quality . My two DSLR camera kit bags are superb in build quality and storage space and the Vanguard Ball Head which I have owned for a good few years is fantastic for its weight baring capability of which are unbelievable for its size. Having recently misplaced the quick shoe for said Ball head ABH 120L I contacted Vanguard to check on which quick shoe would be compatible. Vanguard posted me out Three Free quick shoes to try for size on my Ball head of which all three fitted. Vanguard Customer Service I would say is second to non and the communication via email with Emma was very impressive. Vanguard will certainly be my first choice for future camera kit purchases. ⭐️⭐️⭐️⭐️⭐️ Bob Freeman (Very Satisfied Customer)
I find Vanguard camera bags well designed and very sturdy. Having said that one of the clips was broken (through rough treatment by the airline) during a recent holiday but Vanguard were very good and sent a replacement promptly and free of charge.
Excellent service Had a pair of Spirit Ed 10x42 for numerous years,when the eyepiece came off and I lost one I contacted Vanguard and had fantastic service from the word go.The model is discontinued but Vanguard offered a new ,similar model at a great discounted price and they were shipped with Dpd on 24hr delivery. Love the new model and amazed by the service I was given. Thank you Vanguard.
The tripod I bought is faulty. No one has offered to help. I have asked for a return. No one has got back to me. Worst tripod I’ve ever owned. Can’t wait to get rid of it. Not impressed by your customer service.
My second shooting tripod from Vanguard, the aluminium Endeavour is a well designed, well made item, incorporating their own GM-70 aluminium rubber lined clamp. In use, it has just the right amount of weight to be stable, without being too heavy to carry around. An all round great product that I would reccomend to any shooter. Doug (DBP Pest Control) DBP Pest Control
Easy ordering. Fairly quick delivery, and item as described. Good experience 😂
Good service
I won a competition with the Disabled Photographers’ Society of which Vanguard Sponsor. I choose to use my winnings buying one of their camera bags. Great multi function bag.with plenty of storage for my lenses and camera.
