This Support Policy explains how we handle support requests, what you can expect from us, and how we’ll work with you to get things sorted quickly and clearly.
1. Who We Support
We provide assistance to:
Reviewers — anyone who posts or manages reviews on our site
Business owners — those claiming and managing company listings
Visitors — if you have questions about how our platform works
You do not need to be a paying member to receive support. Our team is here for the entire community.
2. How to Reach Us
We offer support exclusively through digital channels so we can track and resolve issues efficiently:
📧 Email: [email protected]
📄 Contact Form: Available on our Contact Page
📚 Help Center: 24/7 access to FAQs and guides
💬 Live Chat (Beta): Rolling out to select users
We currently do not offer phone-based support.
3. Response Time Goals
We do our best to reply as quickly as possible. Here’s what you can typically expect:
| Issue Type | Examples | Target Response Time |
|---|---|---|
| Urgent | Login issues, platform outages, security alerts | Within 12 business hours |
| Standard | Review disputes, account issues, flags | 1–2 business days |
| General Inquiries | Platform questions, feedback, suggestions | Within 3 business days |
Support Hours: Monday–Friday, 9 AM to 5 PM PT (Pacific Time), excluding U.S. federal holidays.
4. What We Can Help With
Our support team can assist with:
Trouble logging in or managing your account
Posting, editing, or reporting reviews
Business profile access or verification
Reporting abuse, spam, or suspicious activity
Questions about platform features or policies
Please note: we do not provide legal advice, intervene in user-business disputes, or modify user content by request — but we will investigate any policy violations.
5. Help Us Help You Faster
To get your issue resolved as quickly as possible, please include:
The email address linked to your account
A clear description of the issue
Relevant screenshots or links
Any steps you’ve already tried
The more detail, the faster we can help.
6. Misuse of Support
We’re proud of our respectful and inclusive community — and that includes how support works. Abuse of our support system may result in warnings or access restrictions. This includes:
Aggressive or threatening behavior toward support staff
Spamming multiple tickets on the same issue
Attempting to manipulate reviews via support
False claims or impersonation
We reserve the right to block abusive users from our support system and, in extreme cases, from the platform entirely.
7. Feedback Welcome
Once your request is resolved, you may be invited to share feedback on your support experience. We love learning how we can improve — and hearing what we did right.
8. Questions About This Policy?
We're here to help. If anything in this Support Policy is unclear, or if you just want to get in touch, drop us a message at:
📧 [email protected]
🗽 U.S. Headquarters: 201 Spear St # 1100, San Francisco, CA 94105, USA
Thanks for being part of the What2Review.com community. Your voice matters — and so does your peace of mind.
