9/11 Letchmore Road, SG1 3JH, Stevenage, GB
The day was perfect, staff were helpful and communication great. Flowers, casket, horse drawn carriage and service was beautifully done.
Very professional in the office Amanda was amazing. Gary was very professional, sensitive and caring on the day of the funeral. Thank you.
From the first phone call we were made to feel that we were being listened to. At that time we were asking around various funeral directors to see with whom we should book.It was important that we had a directors that was local to my elderly mother. We needed a 'chapel of rest' where relatives from Ireland could pray with my late father. It needed to be accessible for people with mobility issues. We needed a catholic service in a church, followed by a commital at a crematorium and then by a lunch in a local venue. Julie in the office talked us through every stage of the process. She was very knowledgable about all sorts of things that we would have overlooked. She was kind, caring and professional. We were able to call in and be seen on many impromptu visits. Obviously we knew that if there was another family consulting we would have waited. We had a gathering in the arrangement room and chapel . All of us felt welcomed. Julie also found us a place to eat before the reception into the church that happened the night before the funeral. My dad's body was treated with respect. The undertakers managed all the journeys seamlessly. We had a lovely funeral service on the day. My Father would have been very pleased with everything.
Austin’s was great and we could always ring them if we need them. very professional & respectful, talked us through all the options, they made a difficult time so much less stressful. Thank you Austins Hertford!
Kind and compassionate and efficient
Dignified, thoughtful and very calm and understanding. Excellent - thank you.
All went very smoothly
They were very professional in their dealings with me when my mother passed recently. Veronika was very good, they kept me informed as to what was happening all along the way.
We had used Austin’s previously and had high expectations from previous experience. The Austin’s team exceeded our expectations and helped to make the perfect tribute for my sister. They kept us informed throughout the process. The team are professional, compassionate and kind. Wouldn’t use anyone else. Thank you Austin’s team.
We were treated with the utmost kindness and respect from the start. The team at Austin's ensured we were included in every aspect of the arrangements. The attention to detail was second to none. Austin's made a very difficult time for our family a little easier. I would recommend their services to others.
Total professionalism from start to finish. Caroline was very attentive and caring. Simon was also very good. On the day proceedings were carried out with complete precision. Nothing was too much trouble.
Tina and everyone at Austins went above and beyond to arrange a double funeral at short notice. Tina was wonderful, kind and nothing was too much trouble. Neil upon picking up my dad at the nursing home showed the utmost respect and kindness. On the day of the funeral he was wonderful. The celebrant and everyone involved at Austins were fantastic and we cannot thank them enough.
Excellent from start to finish. Caring, compassionate and super efficient. Kelly could not have been nicer or easier to deal with during a difficult time - thank you all so much.
Very professional and caring service
Fantastic service from Lisa in the Buntingford office who helped with all aspects of the planning and who was obviously very experienced. Gary took the trouble to phone me up the night before to clarify a couple of points and made himself known to me on the day of the funeral. Nothing could have been bettered - a thoroughly professional and caring service
From my first contact, Theresa was a pleasure to deal with. Everything was dealt with, with empathy and love, from the first arrangements to the day itself. I can’t fault Austin’s. The little touches added to the experience making it at pain free as it could have been.
Can not fault the service I received. Tina from the Hoddesdon branch was caring, compassionate and went above and beyond in order to help me through a difficult time and Gary was so professional and lovely on day of the cremation. Would definitely use their services again.
We found Austin’s, especially Sharon, with whom we mainly dealt, most sympathetic and helpful, nothing was too much trouble and everything went smoothly.
An excellent funeral and service before and after
They demonstrated compassion and empathy with our father left in their care and to us as a family. The staff are friendly, courteous & helpful. They communicated in a timely manner always responding promptly to emails. On the day the funeral chaps were patient, empathetic, kind, thoughtful & supportive, taking care of our every need. Would highly recommend them.
