Company Details

Incorrect communication on contract terms

My phone calls get dropped when I use Ring central.

Did not solve the issue

Hi, Ring Central is the best app we used so far. Only thing that can be better is support. Definitely 5 star!

I am writing this review as I have been on hold for over an hour waiting for help from their support team. RingCentral does not care about its customers in the slightest. For weeks (if not months) I have been having issues with their service, with no resolution.

I have wanted to cancel for months

Not easy to cancel products after my company is not making any money.

Awful and predatory

The person i worked with understood just what we needed done and was able to complete the task quickly. The only problem i have is you guys have changed a lot of the terminology. I am an old school telcom guy worked for nortel and verizon for many years.

I started with Ring Central in the spring of 2020. While initially impressed with their features, it has been a negative experience since this time. This post serves as a warning to future customers. My biggest gripe is that I signed up for a 2 year contract. When that contract expired, they renewed the contract for the ENTIRE TERM. In other words, I am locked in for another full TWO YEARS. This is frankly bad business practice. If you do sign up with Ring Central, make sure you do not agree to this auto-renewal. They do not contact you at the time of renewal. You are simply locked in. To cancel future long-term contracts, they will not discuss with you. Their service is terrible. You'll receive the standard call centre experience. You'll call and speak to a FOREIGN rep, who you explain your issue to, only for them to not have heard a word you uttered. Very frustrating. The Ring Central interface, while feature rich, is absolutely terrible. There are no local reps that you can discuss with (I live in Canada), and you simply have to figure things out, in spite of the onboarding experience you do, which is far from comprehensive. If you like headaches, proceed with Ring Central.

RingCX isn't able to do things I can easily do in RingEX but then RingEX doesn't have the proper analytics or ability to assign status info about the call. RingCentral support has been VERY frustrating trying to get what we need. We are to a point where we are looking at other options.

huge outage and the tcr campaign issue left our commpany with 150 without sms capabilities

Not reliable

Frequent bugs. When we reach out to support they usually don't know how to fix the issue and give very general responses that amount to 'there is nothing off on our end.' This is plausible, as bugs can be due to a local configuration, however instead of saying 'let's hop on a call to do a screen share / try to replicate the issue,' they send an email asking to close the case and mark it as resolved.

Worst experience we’ve had in dealing with a “phone” company. Our account manager disappeared after day two. We never received our “free” desk phones, and support was abysmal in helping trouble shoot.

I have tried to get in contact with this company to cancel my service and I never could.

Lot of drop calls and Robo calls

God forbid something unfortunate happens and your business has to shut down because these guys don't care. Trying to get them to send you a return label for equipment... forget it.....getting them to cancel your contract... forget it... they are ruthless and don't do what they say.

It takes 2 months to get a refund and I didn't get it yet. How much more do I have to wait? Long waiting time on hold on costumer support calls. Over 1 hour.

Exceptional service, no outage, no bug, good customer service