Company Details

I've had a horrible experience with RingCentral. When my business was closing I had to cancel my service. After being a customer for 7 years, they forced me to pay for an additional 10 months that I had on my contract. This is a huge expense for a small business. I can't believe that they would take advantage of their customers by hiding the clause in the small print of the contract. As a busy person, I don't read all the small print. If your company has an legal and/or IT department, perhaps this service would make sense for you. However as a small business owner, I fell into the trap they set. This is not a matter of a customer service failure, this is just the result of RingCentral executing their business plan. I have been trying to close my account, which I was told on two separate occasions would be processed within 24-72 hours. It has now be much longer and I will need to contact them or the BBB to resolve this. RingCentral has had ample opportunity to resolve this. I have agreed to pay out the contract, but still they have not processed it. I will never use RingCentral again.

Overall, good service, but still need to refine the application. For example, can you please tell me why you cannot delete "Teams" information in the Message folder??? Not only is this irritating, it also represents a confidentiality issue.

struggles since the beginning. havent even used the platform

Easy and suits our needs, but a ton of spam and robo calls. Probably 50 junk calls per real call.

Best Phone System we have ever had. I only have one complaint. I own a technology company and recommend RingCentral many times, but your referral program is awful. This week alone I recommended you guys twice.

Your TCR process is horrible!

calls are not being recorded

Wow! I thought Telstra was bad, but these guys make Telstra look great! They have been overcharging us for 8 months. I am told via email to call a number to correct the situation, however when I call the number, the people can't put me through to the "Customer Success Team" who are the only ones that can 'correct' the situation. I'd love to decline the credit card payments, but this would mean our phones get cut off. We are very much looking forward to our contract ending so we can go elsewhere, and I would suggest others do the same to save yourself from having to experience some of the worst customer service on the planet.

Better English speaking technicians. Some of the techs have "very heavy foreign accents" which is very difficult to understand when they are explaining a process. They need to slow down and speak "CLEARLY". Also, as a user we familiar not with the different features that Ring Central has and the steps/rules to make changes. When the tech is explaining the process/procedure to change a rule, he/she needs to explain it STEP-BY-STEP. DO NOT ASSUME the user knows what or where the button or pull down menu is located on the screen. Ann

As a dispatcher for a transportation company, I am responsible for assigning drivers to routes, dispatching them to their destinations, and tracking their progress. RingCentral allows me to do all of this without having to rely solely on memory because it generates notes for each call. This is a huge advantage, as it allows me to respond quickly to changes in route and schedule, and to communicate with drivers and customers.

Overly complicated for a small business so much so that I have to call customer service for majority of setting changes I wish to make. I appreciate you can reach customer service easily.

Amazing Job!

DO NOT sign up for this company for ANY reason. Our business has been trying to cancel with them for over a year. We haven’t been using their services because we switched to someone else. We were told our contract auto-renews and the only way to get out of it is to pay a $2,000 cancellation fee. We sent several emails telling them NOT to auto renew our contract, but in August, they charged us AGAIN, even though the card we have on file expired. Customer service was incredibly rude and refused to help us. Our only course of action is to put a stop payment with our credit card company and if that doesn’t work, we’ll be seeking legal action. This company is an absolute scam.

I like that we're able to call, text and video call. Those capabilities in one application are very important to us. I don't like how difficult it was to set up texting. I don't like the billing aspect. If I put my credit card on file for payments, I would like to pay what I want when I want to pay it. Not the whole lump sum, I think that is too aggressive.

They make it impossible for you to cancel. I called them two days ago requesting to cancel. Was informed that I would get a call back in 48 hours but nothing yet. Very disappointing, avoid them at all costs.

Not happy about not being approved for the sms, we have provided all the information needed and they have been rejecting us since January 2024z very very disappointing

RingCentral is every small business owner or managers friend. We are very please with the phone service provided by RingCentral.

Totally inept customer service. We had a toll free number for over 15 years. There was some sort of billing issue and we were not notified of this and our number was cancelled. We have called it and it is not in service with someone else but for literally 2 weeks I have been giving a MINDLESS run around as NO ONE can let us know if it is available. WHAT IS WORSE is we were told we needed to sign up for a new account in order to get it back with a 90-95% change of getting it back if we did and we did and GUESS WHAT? This mindless runaround with no answers 2 weeks later and several calls and emails with zero results. Go to Grasshopper if you need a service. This company has gone from bad to outrageously insane.

Communication with your support people is at best challenging. I'm not sure they understand how the system works.

Free trial is not full featured, so no way to know if it meets our needs. Called to enable all features, and they said I have to convert to being a paid number to get all the features, so not sure why they offer a trial. When I tried to cancel the free trial, they had me on hold for 25 minutes waiting for their "special department." And then they asked me a security question that I never set up. No way to contact support other than calling them. No chat options, no email options. App and website look like they're 15 years out of date.