Company Details

Ring central app constantly times out with no warning. Teams integration is terrible. Never updates presence information to indicate I am in a call. Admin center is a disaster.

Our phones are not ringing and we’re missing customer calls and no one has helped

Trapping customers into contracts isn’t a sustainable business model. I would never subject my franchisees to an environment that preys on people with unclear practices. Businesses built on short-term gains will never outlast those rooted in great service and trust. Perhaps it’s time to rethink your approach—consider new management strategies or reducing reliance on outsourced customer service. Long-term success demands clarity, integrity, and care for both customers and stakeholders.”

I have had no trouble installing or using this! No call drops

I cannot get our business SMS approved. It has been an absolute nightmare for the past 8 months. I have spent hours on the phone with your team. I have screen shared my computer with them and written down, verbatim, what they recommend. Denied every time. It's absolutely maddening. I only want to send a few texts a month. It shouldn't be this hard. I am now looking to move our business to another VOIP. I was using texting with another provider last year.

Outstanding, knowledgeable customer service.

I have been with Ring central for many years. Tonight I tried to cut out some of the un used lines and was told "you have a contract that automatically renews so you can't cancel any lines at this time" Now I will be cancelling all my service with this corrupt company. Is this even legal?

The platform rarely has outages, which makes my job to support it for the company much easier. Customer service is always very quick and resolves issues rapidly when they do arise. Its easy to navigate and the features keep changing and improving. Been very happy with the main platform.

The ease of use. This is a great product for the price and Customer Service is great!

Fine-Print Cheaters. They don't mention auto-renewal of 24 months. I had my service ported-over to another company because of Ring Central's dismal tech support and now they are asking for $1,619 in early termination fee. I asked if I could reduce the number of lines to 2 instead of 3 so I owe less money but they said No. When their Filipino technical team can't resolve an issue, they give you a fake fix and promise just so you hang up. You wait 24 hours to see if the problem goes away but it does not.

Been with ring central since 2020 . Started off a great tool with great pricing. Locked in me in at the rate for 2 years( I believe). I am still on price a slightly up but I will say, good so far.

To much script talk. Not enough demo information.

Bad customer service. Charging credit card for no reason beside monthly bill. Will not communicate.

Stephanie made it clear what was needed and follow through was great

Works great for our company

Ive been trying to change the number on one of my exts for like 2 h now. They keep transfering me back and forth from rep to rep. Anytime you need to do anything on your account expect loooooong wait and a lot of hold music)

Horrible customer service - over billing - changes terms in middle of contract. Ugggh we are switching to a different vendor

The touch experience isn't effective on my latest Samsung phone. I need to make customer service calls for work and I need to press numbers to get through the customer service directory. When I use RingCentral on my phone, the numbers don't register (the customer service line on the other end can't make out what numbers I'm pushing). I have to make those calls using my regular cell phone account to use my regular phone's dial pad. This isn't acceptable for the kinds of calls I need to make.

I’ve been trying to cancel Ring Central for months. Y’all are a bunch of crooks!

Perfect solution for the business. User friendly and knowledgeable support staff.