20 Davis Dr, , 94002, Belmont, US
The Leader in Trusted AI Communications RingCentral, Inc. (NYSE: RNG) is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. RingCentral Support RingCentral’s Support Team is available in various channels to meet your needs. Reach out to us by live chat, community, or online support. RingCentral University On-demand training for everyone from beginners to experts. Learn at your own pace. Free for all RingCentral customers. RingCentral Community The RingCentral Community is a great place to ask questions, learn from others, and grow your expertise. RingCentral Sales If you are interested in RingCentral products, contact our Sales Team to get the conversation started.
Wrist customer service. We have 2 lines and just got a charge for $1250! The billing team is incompetent. Switching to Google.
Great, easy to use. Very friendly and straight forward
I've been waiting now for several months for someone to call me back regarding the phones. They simply don't work and have caused a huge disruption in our work flow.
everything went fine
great service.
Basically support for this service is non existent.
Worst customer experience I have ever had! I don’t recommend doing business with Ring Central!
I can't get anyone by phone or by chat. I don't have service and no one is answering my emails. I want a refund.. You apologized but still no one has reached out.
Todays outage has made it impossible for customers to call and make appointments!
we are not getting calls
Horrible customer service, keep hanging my calls, no phone working in my business for 2 hours
Love mobile and computer apps. Love being notified via email regarding calls. Easy breezy and customer service was pleasant and efficient.
I only use this because there is no better alternative, my sole reason for the 1 star is the messaging issues with registering, I do not collect customer data AT ALL. But still constantly failed messaging registration, I was only trying to use to to get one time passcodes for myself. The process was infuriating. If there is ever an alternate to RC, I would switch in a heartbeat
Calls would take a long time to connect after answering, and customer service was unhelpful, so I found a new company. Even after cancelling my service, they continue to send me emails, including this one to review them.
I have been with them for 10+ years but today I was locked out of the account for no reason. I mean, I cannot even see the account. I just get a message the account is locked and to contact support. Well, 15 minutes of hold time was just too long. Sorry, RC, but this customer is walking. My time is valuable and this is a critical service.
Can’t used paid one year for nothing
Was a RingCentral customer for 15 years, they were a great service to get our company up and running and provided many years of good service. Unfortunately, things have changed over past few years, maybe they are too big to care about small business now? Customer service has become so very bad. Issues go unresolved, just endless bot generated answers. Using a competitor now and couldn't be happier with the service. I guess these companies grow till their customer service sinks to cable company levels. They just added a generic response. Thats what you get as customer. I'm still stuck with them with a second company on annual contract, phones were down all day, they just kept adding the same no info update hour after. AVOID - they have gone bad.
Worse custmer service
I've been trying to cancel for months: sending emails, calling their customer support, canceling through the portal, and opening "cases" - but THEY KEEP BILLING ME. Stay away from RingCentral.
I have been persuing a change request for almost 2 months...im still calling the success team everyday with no reall resolution. still paying the wrong bill for months now.
