Company Details

support never call back. a lot calls are going straight voice mail.. the support case are being closed by the ring agents. as today we still have the issue ring somewhere else and we sent dozens of emails and screenshot

Easy to use and setup. Makes answering our phones easy and convenient.

The base business model is getting people to sign up and make it very difficult to unsubscribe. The product itself posed problems. It periodically signs out meaning you won't receive calls from people or have any record of those calls. This makes it useless for anything but doing outbound calls. After being unsatisfied with my services, I tried to cancel my subscription online, but after jumping through all of the hoops I was told to call and talk to a representative to cancel. After an hour long call I was told that I was unable to cancel. In order to cancel, I had to call exactly 30 days before my subscription renewed. 29 days was to late and 31 days was too early. If you are looking for a virtual phone provider, I would not trust this provider. They use sneaky business practices to make it difficult for customers to unsubscribe.

I am appalled by my recent experience with RingCentral. It has come to my attention that they are providing services to call centers in India that are allegedly engaging in scam operations. Even more troubling, RingCentral appears to be turning a blind eye to multiple complaints and warnings about this unethical behavior. As a communication solutions provider, RingCentral has a responsibility to ensure its platform isn’t misused to facilitate fraud or harassment. Yet, instead of taking decisive action—such as thoroughly investigating these complaints, alerting authorities, or shutting down suspicious accounts—they seem to ignore the problem entirely. This lack of accountability not only reflects poorly on their corporate values but also places unsuspecting consumers at greater risk of being scammed. For a company that claims to offer reliable and trusted communication services, their apparent unwillingness to address serious misuse is both disappointing and alarming. If you’re considering RingCentral for your business, I’d strongly urge you to look into these concerns before committing. Until RingCentral demonstrates real efforts to clean up abuse on their platform, I cannot recommend them. My advice: look elsewhere for a provider that genuinely cares about protecting both businesses and consumers. Update: I've also sent an email to their review@ address which they ignored as well. It seems that they really don't care about dealing with fraud at all.

If you hope to send SMS with RingCentral, forget it! Even if you copy paste the "perfect" templates RingCentral incompetent TCR teams provide you, your request will be rejected. I have resubmitted TCR requests every WEEK for the PAST 6 MONTHS. It's simply IMPOSSIBLE to get approved. EDIT: To answer the useless answer of RingCentral, the escalation team is a TOTAL joke, you speak to a bunch of Indians for an hour to still get rejected, truth is nobody at RingCentral knows how to get TCR done…

Its Best app for calling

Their TCR team is a nightmare to deal with. The language barrier prevents any real work from getting accomplished. After more than 13 months trying to get approval, I gave up. It's impacting my business greatly and when I'm able, I'm switching services.

Having the app on my phone allows me to work bi-coastal with clients feeling as though I am hyper local.

I rated RingCentral support higher than I would have liked. They deserve a 0. The support staff do not understand English and you end up spelling common words. The support staff do not have a good grasp on the English language and leads to total miscommunications. RingCentral needs to quit hiring in the Phillipines and hire some Americans to support their systems. On one call I could hear a rooster crowing. I reminded the agent RingCentral has background noise cancellation. The product is good the support is the worst. Go to another cloud provider.

We are just getting started with RingCentral. We delayed our implementation setup call for several months (through no fault of RingCentral). But when we got back to it, I was on the phone for 55 minutes waiting to be approved for what they called "another" implementation. It was our one and only one, not a second one. Regardless, despite the extreme wait we had an implementation call that went for another hour and half. The implementation pro went too fast and tried to set up things we won't need or use. I couldn't keep up. After the call, the first time we tried to use the system it was clear that we aren't set up as expected. I can't even find settings that the implementation tech made. I need to ask support for more help to get us set up and operating.

I would give zero stars if possible. The experience with RingCentral has been nothing short of horrible. The customer service is abysmal, and the onboarding and setup processes are equally frustrating. We've been struggling with SMS TCR registration for three months. Each time our registration gets denied, their TCR registration team provides the necessary edits, but we are denied again. On a good day, the average hold time is 45 to 60 minutes, only to receive an unhelpful response to the issue. All of their customer support teams are offshore with poor English proficiency and low business competency. Be aware. We recently switched to Nextiva, and the difference is night and day. Their service and onboarding team are 10 times better, with a much more intuitive UI/UX and streamlined service. Nextiva's customer support team speaks proficient English, gets to the root of the problem, and actively works to solve it. Although Nextiva is slightly more expensive, we are more than willing to pay for the excellent support and service they provide.

GETTING HELP IS ALMOST IMPOSSIBLE! WE HAVE ISSUES THAT STILL HAVE NOT BEEN RESOLVED.

I sold my business and am in the process of trying to cancel my contract. I have been trying to cancel since September 2024 and just recently got my final charges invoice after numerous calls. There has been very poor communication throughout this process and it has been delayed numerous time due to RingCentral's lack of response and follow through. Poor communication and transparency regarding the process and related charges. I would give zero stars if I could. Will definitely not do business with again.

They'll say that you can send SMS then get you into a 3 year contract. Then they'll shut off your SMS costing you valuable business and try to hold you to buy out the contract when you want to leave due to no performance. Go elsewhere if you value a strong commitment to customer satisfaction.

Canceling a $500 year subscription requires an "approval" from them via a live phone call with a service agent. It took me 13 minutes and 11 seconds to get their "approval" to cancel. THERE IS NO SELF-SERVE cancelation process. In a digital era, this company has FORGOTTEN the customer.

I wish theres 0 stars! If you get their poor quality service! And than you wanna cancel it! No no no! You dreaming! Cancelation should be through the call or chat! Either way no one respond or disconnect the call! But if you call for sales and you want purchase new line they will answer in seconds!

Garbage service garbage company

Support is horrible. It is couple of months we calling with same issue ring somewhere else and they keep closing tickets and not figurate out why. Voice mail are going all over instead to be under one chapter so everyone can access. We are shopping for a better servic

I can send messages.

Recently we had a HUGE Ring Central outage which we understand can happen. However the communication from Ring Central for this issue was non-existent. I had to figure out a way to get to the support page myself that had the status updates. If you can email me to rate your system, you should be able to email me during a big outage with where to look for help. That said, I'm giving a 3 star instead of 1 becasue in general the Ring Central phone system is pretty good and easy to use.