Company Details

It is very annoying to not be able to share texts and general voicemails with a group of multiple users. In a small business set up, few people have to all pitch in with the phones and texts. When this is not a capability, it generates much work for several people and few for others making the business less efficient. There should be a general text, call and fax that members of a company can use to quickly get back to customers

Did what you were supposed to do on time and within budget. Any concerns were addressed immediately. Well done

Great product!

Process to get TCR registration approved has been nothing short of a nightmare. Worse yet, we're still paying for the ability to text using our RingCentral numbers without being able to actually use the service. That is hot garbage, RingCentral. Every time that there has been a TCR registration submitted the goalposts get moved for more reasons that we're not asked to meet than originally requested. 0 out of 5 stars.

I dislike that there was a 2-year contract, that after 5 years, when we wanted to cancel, we had to pay for year #6, even though we didn't plan to use it.

My system has not worked correctly since the beginning. There are multiple problems. I am not happy with ring central and would like to get out of it if at all possible.

Expensive and stuck on a very long contract with lots of technical issues.

There's a definite gap in customer service. The call quality is good, implementation was ok, but lacked detail. Our focus is more on desk phones than bells and whistles. However, setting up SMS texting is a ridiculous process - despite being touted as included. So for call quality and reliability of the basics, I give it thumbs up. The gaps in customer service and attention to detail make it just "ok".

Problem we are still having, are the bot calls. The phone rings the ring central app does not. So, they are blocking incoming calls potential customers. It's not an actual call.

I’ve been using this company for over seven years, and I now realize it was a mistake. I recently found a better VoIP service that offers twice the features at half the price. It’s entirely my fault for not exploring other options sooner.

The absoulute worst!!!! Do NOT use this app unless you want the most disgraceful customer service of your life!!! WOKE and will make you broke. They do not care about your business and they will not connect you to a manager. They do not know how to answer any questions and only pass the buck - disgusting company!!!

I love the way you can text, message, call, send documents and faxing on one app.

easy to use and reliable

THE WORST CUSTOMER SUPPORT EVER RECEIVED. THE UNPROFESSIONAL BILLING REP STOPPED ANSWERING MY QUESTION WHILE I WAS WAITING IN THE LINE FOR HER REPLY!! IT SEEMS LIKE SHE DOES THE SAME TRICK WITH EVERYONE TO MAKE THE CUSTOMER HANG UP THE CALL BY THEMSELVES!!

We have a remote team spread across the contiguous US. RingCentral has given us the ability to manage incoming calls and call transfers over great distances. We are able to have weekly team meetings including screen shares and video calling. The platform has helped us remain a close-knit team even though we are not geographically together!

Thank you for your help!

The customer service is not what it could be and it's hard to get help with the systems.

Often doesnt connect. Hidden fees. bad services

They are a rip off. The phone system did work correctly and they till charged me for a year subscription. I'm still paying for a service I don't use. Stay away.

RingCentral is much better than our old answering machine. We get our messages right away and can deal with them quickly.