20 Davis Dr, , 94002, Belmont, US
The Leader in Trusted AI Communications RingCentral, Inc. (NYSE: RNG) is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. RingCentral Support RingCentral’s Support Team is available in various channels to meet your needs. Reach out to us by live chat, community, or online support. RingCentral University On-demand training for everyone from beginners to experts. Learn at your own pace. Free for all RingCentral customers. RingCentral Community The RingCentral Community is a great place to ask questions, learn from others, and grow your expertise. RingCentral Sales If you are interested in RingCentral products, contact our Sales Team to get the conversation started.
THE WORST A joke of "customer service." My issue and the back and forth with customer service associate spanned across nearly 3 months and ended with no resolution. Ring Central should have (and perhaps did) paid an AI bot to provide the level of service this person(s) did. I'd love for you to take a look at the email exchanges and use it as what NOT to do...
it is always bad
Too expensive and too difficult to cancel the service. The service isn't bad. When I tried to cancel after the first year, I was told that since I didn't tell them I wanted to cancel, I was essentially under contract for ANOTHER year. Feels like that should've been disclosed to me when I signed up. But it wasn't.
30 days cancellation notice is a bullshit ripoff tactic. Everything about the way this company does business is wrong.
We initiated our text messaging campaign on November 28th, 2024, and as of January 2nd, 2025, we still do not have access. We have sent numerous emails that went unanswered and made multiple calls, receiving conflicting information from various representatives. This lack of communication and clarity has been highly frustrating and has impeded our progress.
Has just made our job with the phones much better!
Very user-friendly. Great support team too!
Appreciate the texting features seamlessly coupled with phone features, as well as documentation abilities.
Reliable - but expensive. texting is our main thing but we get charged extra?
Absolute joke of a company. Sign up is super easy…..but god help you if you want to cancel. I’ve been trying for months. Took a couple months to even hear back from their “customer experience” moron even though I kept following up. You will never be able to cancel once you sign up it basically impossible. To top that off they had the gall to ask if I would help transfer the numbers to another business instead. What a joke I’m not your sales person! Aside from all this all the scammers who call you during the day are using these numbers so goodluck getting anyone to answer the phone when you try to call them from the Ring Central numbers. This place should be shut down
I have called and I have emailed Multiple TIMES ASKING YOU TO STOP REMOVING MONEY FROM my account yet you still do! STOP REMOVING MONEY FROM MY ACCOUNT AND DISCONTINUE ALL MY SERVICES WITH YOU!!!!!!!!!!!!!
My phones don't ring in locations I want them to, and faxes should be available on the app to everyone.
Full phone number does not show up on the pop up for incoming calls
In general, the service is great. I wish the desktop app was more user friendly and easier to navigate.
Terrible connections over cellular.
Many of my calls experience bad connections, delayed connections. I still can't send texts.
We more so had problems with communications/tech issues. Overall there was not that much of issues and it is a pretty cheap service for the amount of phones we had.
There are several features that make it a great system to have in a business. In addition, their tech support responds to first calls within an acceptable time.
Because I don't miss a call
I was sold on the fact that we could Text internally and externally. It has been almost a year roughly 11 submissions for "SMS Campaigns" that were constantly denied, for the most ridiculous reasons. Even if they need all this specific criteria, maybe it should say 100% what is needed at the beginning and not deny for 1 thing each time. And now they change money to submit Campaigns and we still don't have external texting. It was hard for me to pitch and get buy in from my company to make the switch, but with the great things RingCentral claimed to offer it seemed great, now those things are still not in place/working. And the service is horrible if your out driving around (which are company has salesman that are out and about, I made our RingCentral rep very aware). To close this out, there call tree/set up is not very user friendly, I was hoping to have our receptionist be able to update as needed, if she goes on vacation or for holidays but she can't figure it out.
