Company Details

The RC "bot" is pretty good for simple questions, but if the question is more complex it is virtually impossible to speak to a real person

We constantly have issues with phones not forwarding correctly. Clients call and say they weren't able to get through. And having the entire system go down last month lost us business.

You guys always do a great job!

We were missold this contract - promised an add-on app that never materialised. The lack of it has caused problems for us for the duration of the contract. Now our contract is ended, RingCentral are making it incredibly difficult to port our business number - they are operating illegally. Our port continues to be delayed. Avoid RingCentral.

I tried to get connected to the customer service, but never was able to.

Too many issues. Unable to dial , constantly getting busy tones

SERVICE IS NON EXISTANT! I try Chat - sit on hold! - I try phone - sit on hold! I have better things to do that sit on hold for someone who isn't there to answer my call! It's no wonder that you're losing your customers!

We have been with this company for 6 years. They lock you into a contract that makes it impossible to remove a license, they are difficult to get in touch with (my last request took almost a month). The actual service works. My issue is entirely the predatory licensing you get locked into. Oh yeah, here's a fun one. I specifically requested in a meeting with them to adjust license numbers a month before our last contract date. Not only did they not follow through, they also just "renewed the contract" without sending to me for review and sign. Here we are 4 months later with them frantically trying to get me to sign a contract which I won't, until they drop the license number as I requested, it's a big circle of pain. Go somewhere else. The contractual pain isn't worth the service. The juice is not worth the squeeze.

They make it impossible to cancel. This has to be there business model, impossible to get anyone on the phone.

I Never wrote a review in my life but this company has the worst customer service I think I have ever dealt with. Especially for something as time sensitive as a business phone where every minute you can’t receive calls or texts can cost thousands of dollars. You have to jump through hoops to finally talk to someone and then you can’t get a straight answer because the reps are in another country talking to you off a script with no urgency to help you figure out the issue.

Everything went wrong. They told me my toll free number would be up and running in 1 week. 1 year later and hundreds of calls and emails later still not connected. I paid for 1 year then they make it hard for you to leave future service. They make you jump through hoops. WORST EXPERIENCE EVER!!!

unreliable service where the ability to send and receive text messages goes in and out and worst of all it doesn't even tell you that the messages aren't going through so communicating with a client is near impossible. Not recommended if you have a business to run

Their product is good but once you get into some problems, you will have the worst experience you can ever get from any customer service organization.

Really Poor Service. Signed up, didn't use the service, wanted to cancel. The only way you can cancel is by calling them in the US or waiting for over an hour+ on their chatbot. Ended up calling Barclaycard and just cancelled the DD. Which is what I advise anyone else to do experiencing the same thing. It seems that they make it "impossible" to cancel. That's really sharp business practice. Really annoying, won't use them again and can't recommend them. Update to response below; your company takes hours to respond to the chat support, keeping people waiting for an hour on the phone. You could easily enable cancellation in the platform settings. You do it this way to avoid cancellations which is sharp practice!

The associate had my issue resolved in less than 2 minutes. I had been trying to resolve with Chat bot to no avail.

I like the features, just a little overwhelmed with some of the extras

For the past year or so we have been having multiple issues where we are unable to call or text in or out or combinations of both (text in but not out; call out but not receive incoming calls). Frequency of issues seems to be increasing rather than decreasing

I can't get into my account to cancel service I can't get anyone on the phone! I haven't never even used this service and need to cancel it but the company seems to be MIA

Can't seem to get any to get the job done. I'm being billed for two line and only ordered one. Talked to two different service reps, one was arrogant and condescending, the second one added another line to my account instead of deleting one.

The product is solid. Good reception almost always. Customer service is above and beyond! The price is really good too compared to others we have used over the years. No reason to leave them.