Company Details

Dean, our salesman was very knowledgeable about the system and even explained the negative review on tristpilot. He explained all the costs to me and even told me that I should never have to buy any chip and pin rolls as he would happily drop in a case whenever I needed them. I placed my order and the machine arrived. At this point I realised that the machine prints a merchant receipt after every transaction and goes through till rolls very quickly. You cannot switch this feature off and you cannot operate the machine without a till roll. Sadly despite numerous messages to Dean no till rolls are forthcoming and my messages are no longer even responded to. So if you choose this company make sure you include the costs of till rolls into your calculations which for us is several pounds per week. Oh and the way Dean asked to put a review on trust pilot immediately after the delivery of the machine before these issues came to light! Apparently the complaint that was raised was about the fact I couldn't get hold of my sales rep and the complaint was not upheld. My review was based on the fact that the I was told I would not have to purchase till rolls which clearly was not the case and that if you are considering using RMS you should include the cost of till rolls in your deliberations.

*update* After having an email from our previous supplier, about outstanding charges, that according to Dean, we wouldn't have any. We've tried to speak with RMS regarding payment of this bill as they state they will cover any early cancellation fees, but not had any luck. Was given an email address to contact, the email address given doesn't exist. Dean refuses to answer any calls or emails, and doesn't get back to you at any point. I tried to raise a complaint with the company, who said they were unable to. Dean Scott - Great Service, done exactly what he said he was going to do. Installed our terminal, assisted with the cancellation of old previous PDQ provider and also helped me complete our PCI DSS which is normally a nightmare for us. would HIGHLY recommend using Dean as your next Merchant service Rep

Extremely disappointing customer services of Retail Management Services (RMS). I recently had my business card machine replaced and installed by RMS on recommendation by your staff member Paul Rankin. I was reassured by Mr. Rankin that everything would go smoothly and if there were any problems he would be available to help as he is only around the corner. I have several questions for RMS to which I have received no answers or support. Firstly money from the transactions do not go into my bank account within 24 hours as Paul Rankin assured me they would and I have a few other problems. I've called Paul Rankin at least 10 times, on two occasions we arranged a time for him to come to my business and advise me but he did not show up and did not even bother to call. I've called your customer service lines more than twice, each time for more than 45minutes per call and I received no help or advice from your support team. I am extremely disappointed with your services and the lack of unprofessionalism shown from your staff. I switched to RMS on good faith and as soon as I made the purchase any support was taken away. Please can someone respond to me and physically come to see me in Shepherds bush market so I can get my issues fixed.

Had Mike Spicer come in and he made us significant savings and my money came in quicker to us. Helped me with the set-up and even PCI and how to cancel my old provider. I referred my friends business also and got £100 voucher for doing so.

From the first communication and throughout the process of obtaining a new card machine, Dean Scott has provided “OUTSTANDING” customer service. Dean is very experienced and managed the whole process. He clearly explained what my new card machine and transaction costs would be, when the machine would arrive, when he would set up the machine, help with PCI compliance, support writing to cancel my previous contract and checking the card machine worked and furthermore, provided staff training on how to use the different aspects of the machine. As a busy salon owner, I can not thank Dean enough for his expertise and professional manner. I also appreciate that if we have a problem, I will ring him and he will come and sort the problem. This is music to my ears after spending nearly 10hours on hold to take payments and waiting nearly four weeks to have a working card machine for my business. Thank you Dean Scott, I look forward to working with you for many years! Thanks also, for the call at the end of my day to check everything had gone well with the machine! This is what excellence looks and feels like!

Continually the equipment is unreliable and as a result has lost us sales on a regular basis, it also makes us look unprofessional. Their customer service is diabolical. We've been without a working terminal for almost a week now and the new terminal they sent us out won't operate. This poor service has been ongoing for the entire contract. Definitely a company to avoid.

Stealing money. Charging for 3 terminals but sending me just one. Lied in the first place. Customer service don't want to sort your problem. They just stole all money. Shame

Previous Business Development Manager let us down massively, once we had purchased the terminal from him. Made many assurances about the terminal and fees but nothing was as he explained. BUT Karl Ranshaw came to our rescue when he popped in to see if he could help us. Set the terminal up on Apple pay, advised why we were being charged certain fees and also spoke with the customer service team to help fix the sim issue on the terminal! Was not his job to sort but couldnt have been more helpful, shame the other Manager wasn't as helpful or thorough! You need more Karl Ranshaws working for RMS!

Beyond dreadful. When we signed up they guaranteed that if there were an problems with the machines they would be replaced within 24 hours. One of our machines is broken, I reported it Saturday and was required to call back to the technical department during business hours. Did that and they say 3-4 business days for delivery. No use to me. Charlatans and liars. Dont be swayed by their very personable sales people who will promise you the earth. When we signed up she said she lived locally and could just pop in if we had nay problems. That first weekend the terminals wouldn't work at all as they had been incorrectly set up- needless to say she didn't answer our calls, we took cash only for the weekend. Absolutely disgusting. Cant emphasise it strongly enough

Excellent service every time I deal with these guys.