Company Details

I met a representative from RMS who sold me their service on low percentage fees, integration with a new till system and ordering platform app. The sales person was very nice and told me how easy the process would be as I was reluctant to change from my old system that I had been with for years. THIS WAS A MISTAKE. I waited over 50 days to get set up, multiple phone calls to RMS to do it and many wasted hours. I even closed the business for a day to set the till up with the rep and they forgot we had a meeting that day. I spent another day on the phone being passed from RMS department to epos departments trying to set the card reader up. It eventually worked for one sale only to try again the next day for it not to work again. The service from RMS was shocking throughout. I was quickly dropped by the rep after signing up and left to do all of the calling and leg work to set up the machine despite him promising he would do it and would be a simple and quick process. No doubt I will now be left in a dispute around the contract as I want to get as far away from RMS as possible. I have no service from them and many hours wasted at a cost to my business

no call back no customer care Please don't use this company.

What a joke these people. I set up with a account but the machine arrived later than the date they said it would. Now I have been told that my complaint as been sent to the higher level and they will let me know within two to three weeks if I win the appeal. In the meantime I have a machine that is still in the box £360 taken out of my account and am trying to get some answers. I have even tried to get in touch with the C E O but he is never there. Do these people not understand a small business works seven days a week not five. Un happy yes but I could say stronger words than that.

Their Representative Mark Jenkins was very good to us. Help us to deal with the cancelation of old supplier and even came back in to set up a new terminal. Excellent Customer Care!..not to mention good savings with new rates.

Not good customer service and they keep telling me the same thing. Still waiting for my replacement card machine.

Have only recently signed up with them but so far the experience has been altogether very positive with the likelihood of us saving quite a bit of money in fees too. Michael Shepherd, our contact at the company has made the process of setting up very straightforward. So far so good.

Initially the sales person was helpful and said you will get your card machine in 7-10 days and its all good to go. Well 6 weeks later!! No card machine, no call back, no customer services! This company is a JOKE! If you are very lucky you might get thought to an India call centre but they care even less. This is a shockingly bad company who could not give a dam about their customers, find someone else to use as they can't be as bad as Retial Merchant Services = RUBBISH! STAGGERING! I am now getting calls, emails, texts from RMS telling my I am overdue with payments and is anything wrong!!! Are you stupid?! NEVER RECEIVED A CARD READER!! HOW DO I TAKE PAYMENTS WITHOUT IT????? SUCH AN IDIOTIC COMPANY!

Shocking experience. Do not sign up with this company. Nobody returns your calls when you need assistance and your terminal doesn't work, holding up £1000's of payments. We cancelled and are now bombarded with emails requesting huge cancellation fees although our original agreement does not state that any such charges are due. Nobody replies to emails. Awful. Just wish I could find somebody in that company who would answer my emails. So far all my emails are bouncing back! Katy, our ref is ID 2100112116. If you could reply with your email address I can contact you directly.

Extremely poor customer service. We have a card machine that has not been providing correct end of day reads. I have called numerous times and always get told they will look into it and call you back. They never have. This has been at least 4 months now.

if I could do - review I would. omg. the service is terrible. called several times. to get name changes and bank details changed . due to death of partner who opened account. now cannot get access. no UK agents. calls diverted to India. no compassion or knowledge. Still 3 months later trying yo get sorted...

Typical sales pitch that promises the world but falls short. Danny mistretta came round said about a virtual terminal which I declined as have no need for it, then suggested he would throw it in for free. Needless to say I'm being charged 14.95 for the privilege. Promised £100 pounds worth of vouchers no sign. Had to make a complaint and will just cancel direct debit if they keep taking. Was also told can cancel at any time but probably the same lies told and find out I'll be in a 4 year contract. Other than that payments go in nect day so one positive I guess!

1 star is still too much for these sharks. Signed up and heard nothing nearly one month on. Chased the rep (CHRIS EVANS) and he didn't bother to return calls. eventually got hold of customer services who asked for a merchant services account number which we couldn't give them as we was unaware of any account number as we had not heard from them. in the end we just cancelled the service and told them not to bother. Next day a delivery of equipment was received EVEN THOUGH WE HAD CANCELLED and now they are trying to hold us to ransom. RMS are insisting that to cancel we need to pay £840 +VAT. BE WARNED THIS MERCHANT SERVICES COMPANY ARE NOT INTERESTED IN CUSTOMER SERVICE AND WILL PULL EVERY TRICK IN THE BOOK TO TRY AND HOLD YOU TO RANSOM. DO NOT ENTERTAIN THEM

Have been with RMS for a couple of years. After some frustrating teething problems terminal works fine but accounts and billing is poor. Monthly invoices simply do not arrive, keep being told it will be resolved by the following month and yet here we are again... This is not a new issue either, just wish they'd sort it out, like most people who run a small business I don't have time to keep chasing for invoices. Update 5/7/2022. Despite giving my contact details nobody has been in touch and the problem continues…..

Really pleased with how helpful Jamie Gransby is at head office. Talked me through the whole process on how to sort out an administration issue I had. It was really nice that when I needed assistance again I got to speak to the same person! And in this country! Thank you!

Been with RMS for a while now and the service has been excellent…next day clearance fast terminal and customer service has been good…will be recommending business thanks Jerun Repair Plus

WsAmazing company, great team and aways correct.

Awful customer service, third machine that doesn't work. Company has gone down hill in last couple of years! Best get out and find a provider who cares and offers a good service!

Costumer services shocking couldn’t transfer me to sales had to phone again but Ben from sales is why I have given 5 stars amazing very helpful to upgrade my account very friendly and easy to talk to and will take the time to have a chat

RMS customer services begets belief. For more than 5months, l've had to repeatedly ring to request a replacement of the existing POS machine. The most annoying and frustrating aspect is the insincere apology rendered by the CSOs when you ring. A bizarre example is when an email was received indicating a possible delivery yet the name of the courier company was not indicated.

Sue installed our Paypoint machine and showed us how it works today. Very helpful and professional service, would highly recommend.