Company Details

Very disappointed with RMS, I went without a card machine for more than 3 weeks, the customer service was very poor and when I decided to cancel the contract due to the poor service it has taken months to cancel the contract and they are charging a rather hefty cancellation charge. I would not recommend

Never contact RMS, they are scammers, I had a small business but due to the pandemic unfortunately I had to close it. I have been costumed by RMS for about 6 years, I wanted to close the contract, but this is not possible, I was charged about 600 pounds, I cannot pay this amount at the moment, so I still have to pay for membership. Think before you sign a contract.

Riya Walmiki who dealt with our issue was brilliant, she went above and beyond expectations late on a Saturday afternoon and saw to it that our issue was resolved. The problem wasn't wit RMS but they dealt with the issue on our behalf. Well done and thank you Riya.

dishonest company. do not use them. go for retail merchant services instead. much better

For almost 10 months I have to call every month to request copy VAT invoices as they are incapable of fixing the simple issue of emailing these out each month, This is a basic requirements and is totally unacceptable. If they cannot fix such a basic requirement, how bad are their other internal systems?

If I could give zero stars then I would! STAY AWAY FROM THIS COMPANY! We were missold our card machines from the sales advisor who kept coming into our business and basically harassing us until we signed up. We informed the advisor that we would not be trading for much longer and that we would be closing within the year. We were told that it wasn’t a problem and we can cancel at any time without any additional fees. A complaint has been made to RMS for the past 8 months and we are still waiting for a reply. I have called daily but I am passed to an Indian call centre and the staff there are completely incompetent and do not understand anything. I have been promised call backs for months and I have not received one call. I do however continue to receive invoices. Countless amounts of emails sent, subject access requests and daily calls to cancel the contract. Months later and not even one reply but they continue to take the direct debits. The company is a complete joke and the customer service is appalling! Save yourselves from added stress, headaches and having to deal with their poor customer service and find another card provider!

Very good service

The service itself is excellent the customer service is absolutely terrible. A call that should take 5 minutes takes 45 minutes because you have to repeat yourself over and over. Customer services do not understand the customer complaint and they get the outcome wrong all the time which leaves you without a working service. When you ask to speak to a supervisor they try to put off every time and you have to insist on talking to when before they will eventually let you. In all honesty the supervisors are little better. I would not recommend due to after sales.

Issue sorted in a timely manner. Ashang B was very helpful. Phone answered promptly which is refreshing

Called back as promised. Kept me informed. Supported me throught the process. Good customer support.

I have been using RMS for card transactions for over 5 months. The card machine is great and reliable. The rates are as promised and far better than I was able to secure with other providers. When I have phoned for technical support it has been excellent. Don`t be put off by the fact the help desk is off shore, they really know their stuff. We were badly let down by our RMS sales guy, Craig, post sign up. Craig made promises about referral scheme that didn`t happen. This was a little more tricky to resolve but when Graham from customer care got hold of the issue it was resolved quickly. Sincere thanks to Graham for his help. The original sales guy has thankfully left the business. RMS have delivered on price and reliability. Thank you.

RMS please stay away, I have been trying to get a result for the situation that I am frustrating. They have been sending their sales rep. to my shop for about 2 years now. I have accepted their service on march and starting using it from april. What they have written as a charge rates on the paperwork I have got was completely different that I have been charged. They said that they will charge for 0.35% but charges came up 1.90%. They did not even sent me the contract itself they are hiding the original prices that they charge. The only think that they have ask is to sign the tablet on their hand regardless of any information written about charge rates. We have been ripped of. I have taken this situation to the Legal Action unfortunately. Please do not take any headache. They basically are dissappearing. Do not use their system.. Thankfully I have got the camera records and written paperwork produced from their sales representative Dean Scott

Terrible support, my till on Monday and my card reader was integrated to the till, phone customer services a couple of times on Monday to get them to remove the integration setting from my terminal so it could be used as a stand alone card reader again was told I’d get a call back never heard a thing, Phone again on Tuesday same thing still waiting on a call back, iv emailed asking for a copy of my signed contract and email for complaints department and once again no response, so basically paying for a card machine that is more use as a door stop than anything else Thanks for the reply Graham, I'm now 16 days in with no working machine hopefully today is the day i can start taking payments again,

DARSHANA JAGTAP - very good customer service from her Very good service and communication to help solve my problem Highly recommend

not what i ordered

service is very good when I call my problem they solve very quick and I’m very happy with them

A fantastic experience from start to finish with RMS. Ben Roberts has been my sales rep and he has been exceptional. From start to finish I've had everything clearly explained and he's set up everything for me hassle free.Ben frequently comes in to check on us which has been great. I would highly recommend both Ben and RMS for both service and great savings

Rms, this service provider is very good. Highly recommended.

If i could give zero stars i would ....over the past 6 months i have noticed that my charges have gone through the roof although my turnover has not really £363.02 for the month of june based on a card turnover of 28k and that is not including the rental of the machine !! £363 just for taking money off customers ....i queried this with elavon and was informed it was due to our company taking a high amount of payments over the phone which they explained was 3 times more expensive than taking it with chip and pin .......the truth is this has never been explained to me but also my query is why are they charging this anyway as if there is found to be a fraudulent transaction it is the retailer us who would have it taken back out of our bank and more so to date after years of many hundreds of card transactions this has never ever happened .Clarity with rms is non existent but needless complicated bills from their partners elavon is their way of confusing customers who end up paying over the odds but also having to wait 40 minutes on a phone and then speaking to somebody from india when it is difficult to undertand their speech doesnt help .......a complaint has been put into rms via their worker azam on 22/7 i will give them a chance to sort however a similar complaint was made direct to elavon with piotr on weds 20/7 who said he would call rms .....to date rms have stated that piotr has not contacted them .....no surprise !

had an e-mail saying our account was going to be closed so phoned RMS. Talked to Akash and he checked and confirmed this was sent in error and made sure our account remained live. No company is perfect and mistakes happen, the proof of a good company is how fast they sort it out so well done Akash and RMS.