Company Details

RMS have managed to get everything wrong. The sales agent who approached me on 10 May 2022 provided wrong information regarding the credit card and monthly rental rates, they got my business name, business address, business bank account and email wrong, they registered my account using my home address instead of my business address and when I questioned this, they advised this can easily be changed later. This I am still trying to do to date. The sales agent stopped communicating to me the moment we received the terminal around the 07 August 2022 in spite of numerous emails and calls to the mobile number provided. I contacted Elavon customer helpdesk to try and rectify my details but could not proceed as the information I was providing was not the same as the information they have on their system. I finally managed to find the RMS customer service helpdesk and spoke to a manager on 11 October 2022 who was not able to complete GDPR as systems were down and so could not make any changes at the time. He assured me that he will escalate my complaints to the highest level and provided a timescale of up to 8 weeks to resolve. I have not had any communication from their complaints team to date on any regard. On the same call on 11 October 2022 requested a copy of the contract which had never been provided. The manager emailed it on the next day. Upon receipt of this is when I discovered the discrepancies mentioned above including a fictitious email address and most distressing of all I did not sign this document. I relayed this information by email back to the manager mentioning that had I seen the rates on the contract were not the same as on the rates in the email sent by the sales agent, I would never have accepted the contract and that in fact it is null and void due to the fact that I did not sign the contract. Yesterday 24 October 2022 I had to make numerous calls to RMS customer service before I finally spoke to the same manager to whom I questioned the validity of the contract and the fact that I am paying for a service that is of no use to me since August 2022. The manager basically said we can only wait for the complaints team to get back to us to take any action. I have categorically asked to cancel my contract due to a breach of contract on their side. For now, I am waiting and hoping their complaints team will see the seriousness of the matter and do the right thing and void the contract and refund all charges collected. MID 2101864528. INTERGLOBE TRAVEL. ZAFAR ALI UPDATE - still dissapointed I received a reply below on 14 Nov 2022. Below are 3 of a number of issues the outcome did not take into consideration: 1 - RMS: 'Due to our findings. You remain liable for the contractual charges associated with your membership. Please see below, Membership Outstanding £1,072.85 Early Cancellation Fee £200.00 Liquidated Damages £1,720.00 Cancellation fees (Excluding VAT) £2,992.85' Zafar Ali outcome REJECT REASON: I did not and have not received email or docusign link to sign the contract. I demand verification from your side as any such evidence should be available. On this same note, the 'signed' contract you have indicates a email address that is unknown to us. 2 - RMS: 'You have also said that you believe our sales agent used the incorrect details to sign you up; I have to point out that our agents only ever use details provided by the merchants; if the details are incorrect, this needs to be addressed before the agreement is signed, as this was not the case, RMS cannot be held liable.' Zafar Ali outcome REJECT REASON: I did not and have not received email or docusign link to sign the contract. I was also acting on information your agents provided by email of the rates offered which are not the same as on the contract. Had I actually seen the contract I would have noted this and never signed. 3 - RMS: 'Although you said, You did not sign the card terminal agreement. However, I can see from the card usage profile that your machine has been used to process a transaction; as such, I'm afraid I have to disagree that any part of the membership was not made clear to you.' Zafar Ali outcome REJECT REASON: The transaction you refer to was for £1.00 on 06Aug2021 on request from your agent to test the terminal and to confirm details. It is on this date we noted our business name registered with you as Inter Express (please tell me I would have signed a contract with the wrong business name???) We did not hear from this agent ever again despite many attempts to contact him to inquire on the discrepancies and have never used the terminal again. *** Clearly my only recourse now is with the ombudsman. Zafar Ali

Dean Scott - Fast friendly service. Did everything he said he would within all timescales given. Would definitely recommend.

Avoid at all costs. Been a longstanding customer but changed companies in February . Sent messages to RMS to collect terminal and elevon to cancel my agreement. RMS picked up my terminal by DPD courier and elevon terminated my contract . Then the nightmare began told I had to pay a leaving fee even though I was out of contract I asked for details of the contract written or verbal but received nothing from them. Today I received a letter saying they haven't got the terminal and they will take debt recovery action on the remaining contract . RMS you are not a nice company .

Sakshi was v helpful

Service was very quick and sorted out very quickly. The service representative was very pleasant and knowledge

Shumel was very helpful in getting me set up and going through everything to get the machine up and running. Managed to get me some great rates as well.

Not happy with this company at all. When you sign up it seems they give good rate but there is a big hidden fee and try and also customer service not good at all I request two time they said we will get back to you but never did.

Good customer service. Professional handled by a gentleman named Akash. Never had any problems with them, would recommend.

AVOID AVOID AVOID July 2022 a sales rep called Karl approached me in my office which has CCTV, offering better rates than my current provider which was takepayments which I’d had no issues with, the sales rep Karl offered to buy my current contract out which had only 4 months left, after agreeing to the deal being offered nothing good has come from this company, I recently found out that my contract has renewed with my existing card provider take payments has this company hasn’t been in contact with them after I was told they will take care of all the switch over, after calling RMS today to be told my cancellations cost is over £1000 and explained my contract has been breached/not for fulfilled on their behalf is somewhat ludicrous. We are FCA compliant for the business we do and the procedures we go through to be complaint are extensive, how a company like this can send cowboy sales reps into businesses and talk a load of bull and get away with it is beyond me. Our CCTV footage with audio has been filed along with a complaint and I genuinely hope Karl goes unemployed for a very long time. Prime example of why my business is ran solely by me, typical sales over promise and under deliver. I hope the FCA take the appropriate action, small local businesses can not afford nor should they have to run two cars machines and be lied to.

Great service quick and efficient

RMS AVOID AVOID AVOID This is one of the most dodgy card companies on the market. If you see their reviews before signing up you are lucky. It tells you what experience you will get once you sign up. Delay in payment. Poor customer service. Network outage is the regular excuse you get when you call them. Overcharging is normal.

I reported an issue on 30/09/22, I have been told that I need a replacement. The old terminal was collected on 3/10. On 4/10/22 I received a message saying that terminal was delivered. When I come back from holiday on 11/10 the terminal hasn't been received. When I looked in my tracking records the terminal has been send to RMS instead of my commercial address. I am without a card machine for 14 days now. Just updating after reply: Hi Katy, my last interaction with customer service was yesterday. The only call we received was last Thursday to say that the card machine has been delivered on the wrong address and that I would receive a new card machine. This was a week ago. I am now in the process of cancellation.

RMS are all good until you want to end their services! Having been a loyal customer for over 10 years my contract ran out in 2021 and I decided it was time for me to end it due to uncertain times ahead. I did everything asked and sent written notification in January 2022 that I wish to terminate my relationship as I am out of contract etc. It is now OCTOBER 2022 and after several calls and emails made to RMS over the year they are STILL trying to charge me for a service I am not using and apparently my account is still live on their system after being told twice now that it will be cancelled! Absolute joke of a 'customer services' department and I would never recommend this company to anyone after the treatment I am receiving after years of customer loyalty with them!!

I've only (thankfully!) had two occasions to contact this company and both have been shocking. First occasion was when I bought over the business. Contact made 4 weeks in advance, situation explained, forms filled in and assured all would transfer on day of purchase. Long story short - it was 6 weeks (!) after transfer when I finally was able to take card payments. Full of apologies but nothing could be done to speed anything up. All totally out with their control. Most recent occasion was Saturday past. Terminal had stopped functioning, called and told we needed a new one and would take 2 to 3 working days to arrive. Terrible turnaround, especially as we only have one terminal and the call in service is so manual and time consuming it's a joke. Called again today to check it would be arriving today as promised to be told there was an issue on their end, the new terminal had not been ordered and would take another 2 to 3 working days to arrive. Asked to speak to someone in authority or complaints department but poor agent clearly couldn't pass me through. Again, timescales are timescales and nothing they can do. Yet again this companies ridiculously long lead times, failure to take ownership and "like it or lump it" attitude is now costing my business yet more money. This how businesses in these hard-pressed times go under. They definitely are not an enabler, avoid at all costs!

Service was okay however took a lot of time on the telephone for 30 minutes

After having difficulty reaching anyone who would assist with an issue promised by their sales team, we very nearly closed our account. Finally, we received a phone call from Mohammed Dualeh, who was amazing, answered all our queries and resolved the issues in an efficient and timely manner. We left the call feeling relieved and a valued customer of RMS.

very nice agent but told me very different things than were on the contract . I cancelled 10 minutes after signing up as I started to realise things were not right ,the only legality you have is what is on the contract. Agent can say what they want but none of it will hold water. I then phoned my bank 2 days later RMS had already set up the dd . Then I phoned the call centre, promised it was in UK,it was India they said as I never had an account number they could not cancel my contract. (i had already cancelled with the agent,assuming he would pass on the message) Then another 5 days and the card machine arrives . I emailed company and agent to confirm my cancellation . Company never replied .11th Oct I now get an email with my full membership number on it . They tell me to phone two numbers to get machine collected. I phone India again, they want the make /model, I refuse to open the box to find out ,operator says he cannot do anything then. He then puts me on hold 20 minutes so I rang off . I then phone the agent and he says dont worry about it ,he will get it collected ,asks me when convenient. Before I reply India phones back saying they are collecting. I suspect they are both going to turn up and collect,thats their level of competence. A total waste of time with incompetence and lies throughout. I am so glad I never used them . Trust pilot proves what they are like with 10% of dissatisfaction, then you get a ridiculous generic reply on trust pilot not taking any ownership of their shady business.

The switch to RMS was quick and simple. The was no interruption to sales. Ben, from RMS, was punctual, courteous and very efficient. Excellent job.

Still going with the RMS after two months but I have/had an issue with the machine and my review is about Jamie who was asked to contact me to help with Machine issue. I had only made one phone call after speaking to my local and Jamie was on the phone talking me through what I needed to do to clear and re-start the machine, which has worked very well since. Customer support like this is where I believe a company lives or dies. And with this response, patience and attitude they will survive. Thank-you local rep and Jamie.

Good music / atmosphere for early Saturday night