Company Details

On a recent audit we discovered this company had been debiting our company credit card for the past ten years for a number we have not used in 15 years. It was missed because they did not include the number on the invoices. Morally bankrupt !

Matchmothets.org have been with ereceptionist since 2017 and they are always very supportive to our charity. Cost effective service

Just got a message after donkey years of not using the service.

We have used this system for in excess of 18 years now (formerly YAK) for access for our user services to contact our charity, Peak 4x4 Response, 24/7/365 It is simple to divert calls to our duty control team which enables us to be able to give our clients one number to cover it all. The operation and set up is very easy and straight forward. In a world full of confusion an easy solution!

Constantly having calls cutting off and have to reset password. Seems to be on a daily basis now!

My email server went down for the seconnd time this year, I called yesterday and was told the problem would be resolved. It has not I called back again this morning tobe informed the office is closed untill Monday morning. I have some travel document I need to recover for Monday. Having been with onebox for over 25 years I begin to feel I must find another provider

Very bad experience. They have lost my virtual phone, and now I can't recover it.

absolutely useless, can't even cancel

This is a fraudulent company. It is impossible to cancel service and they will fraudulently charge your payment method for ever. In addition, no matter what I do and how I do it, I am unable to log in my account to cancel the account. I always get an error message that my log in credentials are invalid when they are not in fact invalid. I even reset the password multiple times and still get the same error message.

This used to be a great system but in recent months has become so unreliable. I assume your own phones run through ereception, too many eggs in one basket as no calls are being routed. Let’s see how many days it takes to sort this time.

No one answers the phone - on hold for 10 minutes even though I was the next one in the que... eReceptionist need an eReceptionist

As a customer of eReceptionist for about 6 years, I have experienced a service that, while not always perfect, was generally reliable and quite satisfactory. However, my experience in the last few months has been extremely disappointing. The lack of communication, issues with my account, and endless waiting times on the phone have become the norm. Responses to emails are either non-existent or delayed. Adding to the frustration, there is now a £65 charge to port our number to another provider. I have scoured the Terms and Conditions but found no mention of this fee. This unexpected cost, coupled with the overall decline in service quality, is deeply disappointing. Furthermore, some of the customer service agents I have interacted with seem disengaged. It's a stark contrast to the previously reliable and responsive service eReceptionist used to provide. Overall, the decline in service and support is disheartening for a long-term customer.

Support is terrible. I’ve been with this company for almost 6 years, first 5 years I had no major problems, this last 9 months ereceptionist has fallen well short of expectations. The phone lines are down often on our busiest days. I own a Taxi company and we have started getting our first ever 1 star reviews saying we never answer the phones, that our calls go straight to voicemail. This is so frustrating because we can’t even call ereceptionist because their phones are down to or go unanswered. I am now looking for a more reliable service to switch over to before ereceptionists reliability issues brings my business down.

Too much: "Oops! Something went wrong on our end. We apologize for the inconvenience. Please try again later."

I am writing to express my deep frustration and disappointment with the service I have received from your call handling company. After spending over 30 minutes on your phone system waiting to speak to a representative in both departments, I have been left with no other option but to resort to email communication, which I suspect may also be disregarded. For a company that prides itself on providing exceptional call answering services, it is incredibly ironic and disappointing that you are unable to answer your own telephone in a timely manner. This not only reflects poorly on your company's efficiency and reliability but also severely undermines the trust that your clients place in your services. The lack of responsiveness and the excessive waiting times are absolutely unacceptable. As a paying customer, I expect a certain level of professionalism and efficiency, both of which have been sorely lacking in this experience. It is disgraceful that I had to endure such an ordeal just to get in touch with your team.

Do not use! Scam! They continue to charge and won’t cancel the payments! Been going on for month! 12 months ago I asked them to cancel my account! You can’t get out!! Do not use

Used ereceptionist for years. They were very good. However, over the last few months they have unfortunately turned from 5 star to 0 star. I moved one number away and asked them to change the other number to pay as you go. They successfully (thank god) ported the original number a few months ago. For the remaining number, they charged me for 1 month (pay as you go charge) and then cancelled it without my authorisation. I got a couple of days use out of it. Now am trying to call them, and lo and behold I am the next caller in the queue for the last 20mins. I have a feeling they have a big issue with staffing and the tech. If nobody answers then I will have to cut my losses.

I have tried over and over to cancel the service. If you've lost your account details they make it impossible. They keep trying to DD me even though they know I've tried to cancel

This company has scammed me Worst app I have ever used. All of a sudden I could no longer log into my app and I contacted costumer support have not received any help and now they have not replied to my emails for months about me wanting to cancel. They are still charging me £20 a month and I haven’t used to service for 7+ months.

1 star is a massive stretch. Terrible service... lines were down for 3 months and was never informed whilst still receiving and paying invoices of course. This service is highly unreliable! I'd run a mile if you anticipate using this system to run a business. Awful!