Company Details

24h service down with no explanation Last Thursday/Friday all service collapesed with complete loss of phone system, which I understand it can happen, but the company did NOT contact the customers, the customer service numbers were not working and there were no answers to the emails sent. No emails received after the event and the company claims the outbreak was 2-3h instead of 24. This was really unexpected and very poor customer care

Yep as others have mentioned, our phone lines are down too, can't get through to any contact number related to E-Receptionist it just cuts you off and there not responding to emails.

YOU WILL BE UNABLE TO RUN A BUSINESS IF YOU CHOOSE TO USE THIS COMPANY Constant problems and no support all lines down, would not recommend as they do not care

Cannot get through when a problem on email or phone

Our phone lines are down, e-receptionist customer service and sales lines are down. No reply to support emails... has the company closed?

bad experience cannot log in its a nightmare

If I could, I would assign the company a rating of 0 stars without hesitation. Over the last three years, my experience has been nothing short of frustrating. Numerous issues have arisen, and every time I raised concerns—such as malfunctioning phone lines—I was met with dismissive responses, attributing the problems to my device. To add to the exasperation, I have recently been informed that the business number I've held for a decade, and which I ported over when joining eReceptionist, has somehow been lost by the company. This level of incompetence and lack of accountability is disappointing and a significant breach of trust for a service provider. The cumulative dissatisfaction over the years leaves me with no choice but to strongly discourage others from considering eReceptionist for their business needs.

Phone line quality is usually poor, app and website are extremely basic. Constant trouble logging into website where you get the error message; "Oops! Something went wrong on our end. We apologize for the inconvenience. Please try again later." Which is a massive pain if you're trying to log in to check messages or adjust any settings. E.G - I am currently unable to update my voicemail message to let customers know I am on holiday, because I cant log in. Definitely wouldn't use Ereceptionist again if I needed another business line

Service is so bad, I receive only a small amount of the messages sent to me, and it even takes up to 9 hours for me to receive a message, tried to contact them but no response form them at all.

Mon numéro ne fonctionne plus depuis plus d'un mois Impossible de me connecter sur le site Ereceptionist m'envoie des mails incompréhensibles Je ne sais pas comment faire pour retrouver un numéro qui fonctionne

Just started to use as a backup to my own team and wow by it and I'm now considering just having my calls go straight to it. We can answer on desktop, answer on iphone and if missed called you have a voicemail which if message left them emails you the message. Early christmas present is this package.

They advised me my membership had been cancelled yet they still try to charge me. They have poor customer service and dont let you access your details on their site once you ask for them. Very poor company and steal money off people

Can't log in and can't speak to anyone either

Je voulais remercier Moniffa pour sa patience À régler tous les tickets d'incident que j'ai pu avoir sur mon compte et réceptionniste très satisfait de notre échange avec Moniffa Elle a été à l'écoute ils répondu à mes besoins Elle a pris en charge tout de suite mon problème quel est sur régler rapidement personne très bienveillante et à l'écoute Merci de votre aide ainsi que de votre patience très Chaleureusement Cedric de la France

They cancelled our account without my instruction and we are now unable to use our business phone number

Trying to set up a number for a week, issues with paying online, when it finally did work, there was no automatic email sent to validate the account. No one answers the support number. It's a disgrace.

Absolute joke of a company. DO NOT USE THIS BAD EXCUSE OF A COMPANY!!!! This companies service has gone down hill more and more each year with clients not being able to contact us via the freephone number, long pauses in recordings and cutting off making clients hang-up before you even get an option to chose a numerical option, customer care only cares about itself and when the next shift agent is coming on to deal with your request and then to place the cherry on the top they don't apparently like being paid now so have terminated my account until I make a payment even though I have tried profusely to make the payment online and via their call centre. I had a payment coming out each month for my freephone number over the last few years and when my card I used was reaching expiry date I went to update it on their system. It said it had updated but then I got a payment not received email so logged back in only to find my old card details were back up. I tried entering the new card details but it kept failing so I called customer support who said I had to make payment online to which I obviously mentioned I couldn't. As far as the agent was concerned that was all she could do and told me to just keep trying. I sent an email to support who told me to call and make a payment. I called again and was told the same hymn sheet of nonsense that it must be done online. I have tried multiple times online and now my account has been terminated due to no payments and told to call to rectify. Have never had to deal with such a pathetic company in all my time.

Great Service

Company continues to ignore all requests to address its breach of contract or to make any attempt to put matters right. Still awaiting any response to email requests.

I have 2 business accounts on evoice. I tried to log on and was directed to eReceptionist where my login credentials don's work but you were happy to take my money. My business and livelihood relies on this service and you cant' even send me an email that things are changing? A mass email to every customer affected is needed asap or you are about ready to have customers migrating elsewhere. *Update Their customer service did say that it was fixed. I updated to 2 stars for response but leave it at 2 for a partial fix. The evoice website still forces it's way to ereceptionist where login credentials don't work. For now there is a direct login to evoice that still works.