Company Details

Ordered custom safety cover. Matches anchor positions one to one. Perfect result.

BAD CUSTOMER SERVICE..LUNA DO NOT DEAL WITH HER SHE PROMISED ME A 10% DISCOUNT B/C MY PROMOTION CODE WAS NOT GOING THUR. THE BILL WAS 385.13 DOLLARS. SHE INSISTED TO TAKE THE ORDER AND TOLD ME I WILL GIVE YOU THE 10@ DISCOUNT WHEN THE ORDER IS COMPLETED. WELL SHE LYED TO ME. I HAD TO FIGHT FOR THE DISCOUNT. ORDER WAS PLACED ON 8/9/23. I SPENT OVER 2,000 DOLLARS OF CHEMICALS FOR THE SEASON. DO NOT BUY ANYTHING FROM THIS COMPANY.....THEY GAVE ME A HARD TIME...

If I could give this company a -5star review I would. In 2020 we bought a pool pump and filter mid summer from them. Genuinely they've been absolute trash. With a dishonest company as the trashman. The next summer (2021) we had to replace the top of the filter unity due to the seal breaking. dealing with their customer service was a nightmare. But they sent it us. Summer 2022 we again had to replace the top of the pool filter AND part of the pump's electrical part. This summer 2023 AGAIN we replaced the top of the filter and we were supposed to get a reimbursement for the part we had to buy for the 3rd time and instead every time we've called about it out call gets disconnected...to this day have not been reimbursed. AND NOW. We went to go winterize the pool and while the pump was on the pressure burst the plastic lid of the pump. We called to get a replacement for it and we are told they no long sell that pump and do not have the part. EFFING UNREAL. It's a 3 year old pump that is now absolute garbage. Literally. We tell everyone to never buy from Doheny's and we will continue to do so.

I ordered a simple plastic union for the Dohney brand pump from their website on July 7. It is now September 22 and I have no idea when I will get my part. The summer swim season is over and I the operator at the Doheny customer service has no ability to help. I called at least 3 times and each time I called the operator simply gave me a promise date 1 week from the day I called. Which is simply a shut up and leave me alone excuse. I asked if there was any other part that could be used to replace it and they had no help for me there. I asked then if I could return the pump and I was told that I only had 30 days to return it. So me and my green pool are a little wiser and a lot less Doheny supplied. Do yourself a favor, if you see backorder, run away.

I am so disappointed in Doheny's!! We purchased a Doheny's solar cover, Item number 89525, a 28' cover in 2020 with a 7 yr warranty. The cover started losing the blue bubbles and ripping after the first season, Doheny's replaced it with no problem, however one year later the replacement cover failed again with the same issues. When I contacted customer service, I was told to go thru the warranty processes to which I did, however I did not hear back from them. Once again, I contacted them, I was told they had sent me a letter via email stating that I needed to send them a check for 20.00 for shipping of the replacement cover and they would replace it. I never got any correspondence from them. The service agent then stated that I would have to box up the failed cover and ship it back to them!! I asked to talk to a supervisor who said that I did not have to send back the failed cover but would have to send them a check for 20.00 for the handling and shipping of the replacement cover. I have had issues with items not being available, out of stock for months or even canceling because of delays. Use caution when buying solar covers from Doheny's they do not last and as of this interaction is a total pain to try and resolve. 9/20-2023 I just received an approval for warranty - NOT ONLY DO I NEED TO PAY 20.00 FOR SHIPPING the letter states that I must also include $222.07 for a total of $ 255.39 for a warranty of 7 years, original price was $201.39 and today is listed at 296.09 DO NOT BUY FROM THIS COMPANY!! THEY ARE RIPOFFS!!

21ft pool cover render useless due to tear. Despite product stating “exclusive non-tearing weave”which is a false claim, a replacement/refund was denied. Even after providing photos as requested by customer service.They then requested for a sample to be sent for “analysis” I won’t be jumping through hoops for such a poor quality product. The cover is tissue paper thin. You could breathe on it and it’ll rip. Don’t buy “Doheny” brand labeled products or anything from this companies website expecting quality or proper customer service.

I ordered two pool pump because I did not a confirmation for my first pool pump and the first one was not listed on my account as being ordered. The problem I have is they charged my credit card for both pumps and delivered the second one to a completely different State than I live in. The person, not me, signed for the delivery and had the pump but Doheny has my money. They will not return my money even though I have showed them proof of where the pump was delivered and the original order from me. I just want my money back for the second pool pump that never came to me but have been working on that for two weeks. It has gotten to the point to where no one will return my phone calls or answer my emails. They know they have my money. After I wrote this review Doheny’s reached out to me and credited me the money that they had charged me.

We purchased an above ground pool solar cover and after just one year, it is delaminating. I followed the directions on getting a refund/warranty replacement/partial refund. They haven't bothered to contact me even though I did everything that was asked for. If I could give this company a ZERO, I would. They don't deserve anyone's business. They just don't care about their customers once they get your money. BAD BUSINESS -- avoid like the plague.

We reached out to Doheny’s then DEI Warranty with photos of our solar cover after 2 years. The offered us $28.00 year 2 of a warranty. This product has a 7 year warranty. I called and wrote They said that is what the warranty is. That isn’t’t close to my definition of a warranty. More like a scam. We have bought all of our pool supplies from them this year. I phoned , spoke with a supervisor and he said, “ I wish I could do something”. I explained he has that ability. NOTHING. I won’t spend a penny there. I’ve switched and paid full price elsewhere. At least I stand behind what I say! Sarah P

Purchased a Harris above-ground pump/filter combo from Doheny's (Note: According to Justia Doheny's owns the "Harris Pool Products" trademark). Installed exactly according to instructions. Turned the unit on and under pressure the the sieve well wall cracked from the top (under the lid) down past the right side of the inlet. Obviously a manufacturing defect in the cast resin and one which I could fix - but why should I on a brand, new presumably warrantied unit? I emailed Doheny with pictures, proof of purchase, and a detailed narrative. Admittedly, my situation was somewhat unique -- I actually needed the filter canister more than I needed the pump. So, pending reply from Doheny's whether they would replace the entire order or just the pump, kept the canister in service (it was already used by that time) hooked up to my old (and better) pump. Two weeks later they have yet to reply and, honestly, I doubt they will -- If they were going to, they would have by now. Kind of have to question their claim to Customer Service fame... Roy

Very poor service!!! Ordered a pool pump pretty sure they priced the pump wrong and after figuring it out they cancelled my order after charging my account they informed me they would refund the money in 3 to 5 days. after calling 2 times I received 3 different stories why they have cancelled and all was BS. Buyer beware they are a JOKE to deal with. First and last time I will deal with them.

I purchased a solar cover ultimate 3200 in May 2022 in august 2023 the cover has lost more than 30 % of the bubbles from the cover the company denied warranty stating warranty does not cover for bubble loss however it will cover for seam separation. Very poor product !!

I purchased a heavy duty solar cover with a longer warranty. The cover literally disintegrated after one season. I was told that because the seams didn't come undone it was not covered. The company didn't care. I would give 0 stars if possible. Equipment is trash and so is their concern for their customers. I did fike a warranty claim and was denied. Your response further demonstrates your lack of concern for your customers. I do t think you even read the review or you would know that I HAD ALREADY FILED A CLAIM!

I bought the "best" 3200 clear solar cover, 16 X 32 pool size. Price and delivery were fine, and cover seems fine, but it was smaller than I expected. I bought the 16 X 32 pool size, but was expecting the cover to substantially overlap (by a foot or two) the actual pool. That is how our last cover fit, which came from the previous homeowner. It overlaps the pool and we place some bricks around the periphery to hold it down. Because this new cover fits "inside the pool", it is much more difficult to get the leaves, sticks, insects, and insect waste off the cover and keep it out of the pool. We are completely surrounded by large mature trees, and this is a problem. Bottom line is that I would buy at least an 18 X 34 for a 16 X 32 pool size, and probably even larger than that.

Ordered stairs for pool. Installed 8 weeks ago. Used six times. Top rung broke through plastic. Asked for them to send another rung (they are out). That is understandable. I asked that they send me resin rungs to replace as my pool is still in middle of season. They won't do that until I send the three back. Horrible customer service. Send me the steps and I will send the broken one and the other two to you. I am not going to hold onto the steps. Wow, just wow

I purchased a Harris variable speed pump from my local vendor. The pump had performed well. However, recently, I started getting air in the strainer. I ordered two new strainer gaskets, neither of which solved the problem. I called the customer service number and requested to speak with someone that could talk about the technical matters associated with this issue. I was told that no such support exist. I have taken every action that is plausible to identify and stop any air leaking into the pump housing. The customer service representative suggested that I buy a new top. I asked if he knew that that would solve the problem. After what he told me he had no idea. That was the only recommendation he could make. I see that Doheny, is now marketing their own product under their name. It appears to be the same as the Harris pump. Just branded for Doheny. I guess the upside is I got to talk to someone that sounds like he is in India, and says he is in Wisconsin. However, he knew nothing about geography. If anyone else has had the same problem, I would be curious to know if buying a new strainer top for the variable speed pump, solved the problem of entry of air into the strainer.

I purchased a 7 year warranty solar cover and half way thought year 2 the cover started to delaminate. I did not put the claim in until 28 days after the invoice date. So on paper I was in year 3 and their third party warranty compan approved the claim but would only use the third year warranty coverage. Their warranty documentation is miss leading. Up to two year the cover is fully covered. At year three the warranty looks like they cover 70%, what it really means is that the user pays 70% of the cost. That mistake cost me $140. I find the warranty information as missing the customer and I will not be purchasing from them again.

Above ground 1 1/2 hp pool pump that I paid full price for and extra to have a switch, has a failed switch 3 months after the 1 year warranty expired. Customer service 1st response is we can't help at all so call a local pool service. I pressed for the part, a simple switch, and it's not available and no future availability. Can't recommend strongly enough that you avoid this awful company. No customer service at all. Use a local company where you can get service.

I had a leak in the top of my sand filter where it connect to hose and they are sending me a replacement for it and when I send the old part back will not be charged for new part and it will be here in one day !

Be advised Warranty effective date begins on date order is placed. Purchased Solar Cover June 2021 was out of stock and back ordered and delivered July 2021. Submitted Warranty claim June 2023 and Doheny approved a prorated replacement. The effective warranty date per the approval assessment was June 2021 although the receipt used for their review clearly indicate solar cover was back ordered to July 2021. Multiple calls and emails resulted in their determination that I began year 3 of the warranty June 2023 therefore the 2 year free replacement did not apply. Buyer beware.