Company Details

My call was two fold - updating some customer information which was speedy, pleasant and hitch free Getting a "glitch" in your system fixed. Tech support fixed the issue and all is good in the world!

We've been a client/customer of AccuPOS now for a little over a month. Working through the customer service and tech support we've held multiple training events and reached out for specific tech support days, evenings and weekends. We've enjoyed positive experiences each and every time and everyone we've worked with has been knowledgeable and extremely pleasant to work with. Extremely pleased with the support we've received!

We may have waited on the phone to talk to a Tech but we got help every time we called. If the fix was not quite what we needed, the Tech didn't quit till they got it right. AccuPos listened to our programing suggestions and on a number of items they implemented the change. All in all - very happy and we will refer people to AccuPos. Thank you

Courteous and prompt. Lachelle was very thorough and patient.

Tech was great at doing the upgrade and reviewing my pos system.

Tech support is amazing!! They are always available when we need help. However I can not rate at full stars because the system that was sent to us is not the one we originally ordered so some features we were looking to incorporate using their system we are unable to use due to a lack of memory in the harddrive that was sent. Only after using it for three months they already want us to upgrade to a newer one to allow the features we originally ordered for in the first place.

The signature capture is not ideal. One cannot email a customer a signed copy of what is purchased. Just a signature with a transaction number (which is not the same as the receipt/invoice number). Printing a transaction number and an invoice number on a receipt only causes confusion. They should be the same number. If for whatever reason the IP address changes on the server, a terminal, or a PIPO customer display everything gets complicated and requires a call to support.

Our organization, a 501 (c)(3) non-profit, runs a small gift shop. Since purchasing a bundled AccuPOS hardware/software package earlier this year, we've been consistently pleased with its design and performance. But we've also encountered mysterious problems with our local network that have limited our ability to use the system. Although these problems seem to have nothing to do with the AccuPOS system itself, the AccuPOS support staff has worked tirelessly to help us resolve them. They've even convinced Vantiv/Worldpay to replace, free of charge, our original Dejavoo pinpad with a new model that is more compatible with our network. Every one of the half dozen AccuPOS employees I've worked with--from sales to client services to technical support--has proved competent, friendly, and genuinely committed to meeting our needs. In a world where technology customers usually encounter massive corporate institutions with automated or off-shore "support", AccuPOS stands as a remarkable exception, offering not only excellent products but ongoing, personalized client relationships.

I have two locations with remote access...I pay a large monthly fee to have my two locations connected but there is always an issue ie sending my sales to the main computer or loading inventory to the second location... Getting a service tech typically takes upwards of 20-35 minutes, at which point is is usually 5 minutes to fix it... Very frustrating at so many levels Also the payment processor ap recommend had a fairly high cost but I'm not sure how to change processors and don't have time to I haven't done anything about it but be mad update: I was told by Accupos that somebody would get in touch to resolve this issue....2 weeks ago....still waiting Jim!

Hands down the best tech support from their support team at any hour of the day , The AccuPos software is easy to use and maintain i cant say enough good about them again thank you AccuPos for the help over the years and helping me sell your products to my customers

when it came down to it they did there job well

Very knowledgeable and quick responses

I have had nothing but amazing customer service !

this program satisfies all of our needs. On- line help is always there and are very helpful.

Interesting concept, and decent integration with QBO. AccuPos was the only POS that worked offline, integrated with QBO, and could sell fuel in decimals. I've had several very poor follow-ups on issues with the program. Several duplicated payments remain unresolved. Also not the best hours for support.

Cory was extremely helpful this morning getting our AccuPos system set up. The process was very easy and went without a hitch. Very helpful and efficient customer service, and from this initial experience, I anticipate their customer support will be the same. Happy customer!

Support was excellent, your analysts know the product. One issue was price levels. We had set up to go to price level 2 at 2pm. It did not happen. called support and it was determined that you cannot go to a price that is higher, only a lower price. Strange for it to work that way, We had to change the default price level to 2 for the duration of our event and than had to change the default price level back to 1 after our special event. Not a good solution or limitation.

I’ve never had so many problems with a computer system. It’s crazy that I’ve had to purchase a computer system that would not run properly without having to pay for monthly support. I have to call in all the time because you always have to fix something. You should make a system that works properly or compensate your customers for all their wasted time

We chose Accupos because we were using Sage 50 Canada Accounting, using Accupos since 5 years.

once tech support answer the call excellent service