Company Details

Very poor experience. Busses were late (70 minutes in one instance) every pick up, and caused group to miss lunch and almost the entire activity. No apology, or explanation.

Horrendous company, stay away! I would advise everyone to stay away from this company, extremely unprofessional and unreliable. We used this company for our annual nursery trip to the seaside and the driver did not turn up on the day of the trip! The children were so upset and disappointed and we had to tell them that the trip was no longer taking place.

Our Saturday school group (20 children & 2 adults) went on a sailing trip to the Isle of Wight. We received a fantastic service from this coach company. From the very start the man I spoke to over the phone was helpful and kind. Both drivers were friendly and patient. The coach itself was the perfect size for us. Finally and most importantly the regular updates, the paperwork and the contact made by the drivers before the trip was outstanding! We will definitely use this service again.

We recently had a minibus company let us down on multiple trips for our team offsite in Bristol and Peter and the team came to our rescue! Quick and friendly service and saved the day! Thank you!!

The coach driver was an absolute legend. Nothing was too much trouble, he was early but more than happy to wait for everyone to embark and he was just fantastic. Will be using these guys again! Thanks!

My experience with this coach company was great because their representative of the company, Peter was easy to speak to and excellent in capturing my detail of what service I required. He took note of why I was hiring the vehicle. He conducted himself in a courtesy and considerate manner in taking my booking. The driver was also excellent because, from their very beginning, paid attention to detail and accommodating to any appropriate request, from myself or my guests. My journey went smoothly, and carried out in a timely matter. My guests, including myself felt very safe with their driver, of the transport. I would definitely recommend this service to others and use them again.

The coaches turned up on time, great drivers - all round great!

Dave and the team helped me at extremely short notice, they were very informative and kept my mind at ease that all was in hand for our 100 passengers. Communication was great and I never had to worry. Very professional and prompt. Would highly recommend.

The administration and customer service was very good . The coach and driver were excellent All in all a very professional operation .

Shocking experience with this company. We booked and paid up front for a luxury coach to pick up 28 VIP Guests from Ascot Races. We went to the trouble of sending on a VIP Coach Parking Pass to the company that picked up the booking for the Coach Company called Minibus IT. Couriered it to them so that the coach could access the racetrack with ease. We had held the coach at 18:00 assuming there would be a degree of flexibilty to pick up a large group from a busy venue. When the guests weren't there on the dot they threatened to depart without them. Something about the driver's tacho hours and he would be driving illegally. I pleaded and begged with them to wait for the guests and to not leave them stranded. I couldn't understand why a coach that had made it's way to a racetrack would even contemplate leaving again without any passengers. The Coach Company were completely unreasonable and hung up on me. Said there was nothing they could do. The contact at Minibus IT was more reasonable and said they would do their best. I ended up having to spend even more money to book a second driver who could meet the bus at it's destination and drive the bus back to the depot. I was left with absolutely no choice otherwise my guests would have been left behind at the racecourse. The guests said that the driver was completely obnoxious and so so rude. Very threatening behaviour saying he was leaving etc. It was extortionately expensive and I was left so stressed by the confrontational nature of the phone calls that I had to endure out of hours to try and reason with these people. Absolute cowboys who take your money up front and then fail to provide a service. Avoid at all costs.

We hired these coaches for my sons wedding but the coaches were disgusting they smelled of vomit needed cleaning in side and out one of the drivers (Terry) had no manners how to talk we paid for 4 coaches and they wanted us to squeeze into three coaches will never hire them again and all our guest were very unhappy with them please take my word what a disgrace for someone who’s getting married never again

we had 4 coaches from birmingham to lemington, all paid for, firstly they tried to cram us into 3 coaches, the state of the coaches was disgusting, toilets was sickening an rubbish everywhere, on coach 3 there was sick stains and smells, this was the only thing that ruined our family wedding, dont use this unprofessional comany. terry one of the drivers also has no manners. on the way back from southam to birmingham they sent 3 coaches instead of 4, not only that again they tried to cram us into 2 this time and the female women driver was rude saying the coaches are not paid for (when they was as we paid upfront in full)

Bus was clean driver was great and the company were very helpful at every turn Shout out to Ian for being so helpful

We had an excellent experience with Dylan who drove us to and from Nottingham. They were punctual, friendly, and professional throughout. The mini bus was clean and comfortable, and the ride was smooth and safe. Dylan made the trip hassle-free and enjoyable. Highly recommended!

The coach company saved our whole event by finding us a coach for 60 people to London the day before. We got let down by another company and they found us a coach when no one else could. Highly recommend.

Our driver was extremely accommodating with stops for our school children and also found a great route through busy traffic.

Amazing service, the company were very helpful from the beginning and the driver was lovely. They were very accommodating and were flexible with time changes and stopping at services on throughout the journey.

Excellent service from quote, to booking and the driver too. I would highly recommend the company. We used them for a football tournament. Special thanks to Phil who was our driver

Unfortunately the whole process was a total nightmare, from the 3x child seats that NEVER was supplied on the transfer to the constant emails / calls asking for payment which was already done.  There was over 25+ emails and 20+ calls to which I made specific requests for the size of the vehicle and child seats. Only because I questioned the size of the vehicle numerous times did it finally get changed 24 hours before pick up.  Honestly, if I'd have know this process was this disorganised I would have used another provider. I will not be using your services again or recommending your company in future. 

Great experience- lovely driver - got us too and from stag do in a safe and timely manner, we couldn’t recommend then enough