Company Details

Excellent service, from the moment I called to enquire. They were efficient and professional. On the day the driver was delightful, on time and I will definitely be using them again.

Fantastic customer service throughout the booking and aftercare Would highly recommend. Reasonable prices and lovely coach

The level of ease in which we were able to book. The friendliness and cooperation of the staff throughout the process and we had a great driver who ensured we had a smooth journey!!

AVOID! We used this company to take a party of 12 to and from a wedding venue. Whilst they managed to get us to the venue in plenty of time they failed to collect our party at 00.15 on a very cold November night in the middle of the countryside. Following our initial complaint to them the company proceeded to send "evidence" of the driver being there on time (we were standing 10 - 20 metres away at the entrance to venue and the driver was not at the venue). We wrote a very detailed complaint to the company asking several questions and raising many points which they have failed to address. We continue to have a lot of questions concerning the authenticity of the evidence provided, their lack of communication with us on the evening and their current handling of this complaint which they do not want to engage with us on. Our complaint has effectively been rejected by The Coach Company as a result of some inappropriate language used on a call at 00.40 that evening when we were trying to locate the driver. Despite us apologising 3 times for the unfortunate emotional response that night, the company is failing to provide even acknowledgment of their failings or indeed an apology for the no-show of their minibus. We ended up incurring a further £255 in taxi fares to get my party home safely and out of the cold. We remain entirely dissatisfied with their appalling responses to our letters and they continue to cause our family anger and frustration in their unprofessional handling of our complaint. I feel genuinely exhausted dealing with this company. Myself and the rest of the party will avoid this firm in the future following their failure to honour their side of the contract, the terms and conditions of which they continue to hide behind concerning the emotions on a call following being stranded in the middle of the Essex countryside, in 4 degrees with three young children.

Booked a minibus for a work L&D visit in Liverpool. Fantastic service. Kept me updated and reassured at all times along the booking process to ensure the information was correct. The driver, Darren, was brilliant. Arrived on time, very accommodating and friendly. Would highly recommend.

The transportation was straightforward to book and I found the price competitive. On the night, the transport arrived on time. Would definitely recommend and have no hesitation to use again in the future.

Professional and timely service. We organised professional tour on a Sunday. The driver was there early, and was courteous and patient. Very happy to recommend.

Great service - absolutely on time with a smile. Would definitely use again. Thank you Thecoachcompany.co.uk

Brilliant service. Booking was easy information was great Coach driver was spot on time and Derrick was great delivered us safe and sound Would recommend this company to anyone who wants reliable coach company

Absolutely shocking service! Booked 6 months ago, received a booking confirmation and paid a deposit. I have been Informed that suddenly they can not fulfil the booking … due to not being able to supply a coach?! Really?! YOU’RE CALLED THE COACH COMPANY!! If the contract could not be filled then the booking should never have been accepted. The stress this has caused is unbelievable. No offer to assist in rectifying the situation, or compensate the additional costs now incurred. I work in large scale events and products and will be making it well known to stay as far away from this company as possible. Disgraceful customer service. AVOID

Everything was as we wished for, driver was polite and nice, the bus was on time and very comfortable

Pick up on both journeys was on time with no delays. The driver was very polite, professional. Coach was clean and tidy, very comfortable on the journey and the break stop on the way was welcomed. Would book this again without hesitation.

Organising a big company trip, my company booked several coaches to collect staff from UK offices and overseas staff from airports. We spent more than £5K with them. I had arranged for 2 coaches and other office managers had arranged the others. I was concerned from the outset at how difficult it was to get hold of anyone to speak to, to arrange the specifics of our requirements. Every time I called I spoke to someone different and some of their staff answered calls in Australia. I established at the outset that I wouldn't be able to give a final exact number of passengers until the 170 staff had confirmed their attendance; but we booked for coaches with bigger capacities regardless. Trying to get confirmation on what size coaches would arrive was an ordeal. I gave the maximum number of seats I required but the quote replies kept coming back ambiguous showing 55 - 61. I had to call multiple times to get the numbers corrected and establish the names and contact details of the drivers. There was a complete lack of customer service. One of the emails they sent advised that any further queries via telephone would incur a charge of £50. See snippet immediately below: "Making Booking Changes: We offer two ways to update your booking: • Online: The quickest and easiest option is to use the change link included in your booking confirmation email. • Phone or Email: If you prefer to make changes by phone or reply to this email, an administration fee of $/£50 will apply (excluding any additional depot charges). This fee is waived for account holders." As mentioned by another reviewer, The Coach Company is a broker (middleman) and does not own any coaches, so their website is misleading. The coaches that turned up to collect our staff did not resemble anything that I saw on the website. The coaches were old, battered, dirty, with ill fitting and bedraggled curtains and smelled of petrol. One of the staff got a lot of chewing gum stuck to the back of his trousers from just sitting on one of the seats. The seats were dirty and soiled. The toilets on the coaches both on the outbound journey and return journey were filthy, with no light, no soap, no toilet paper. During one of the journeys, when the coach stopped for a comfort break, the staff reported to me that the driver disappeared for more than 20 minutes with no explanation on his return. The staff stated that the route the driver took was out of the way and longwinded. Given that there had been an anticipated 1 hour 40 mins journey of 2 coaches leave the same pick-up location, and we had allowed for additional time for traffic we expected them to be a little late. However, although both coaches had departed at the same time coach no:2 arrived much later than coach no:1 and almost 3 hours later than the anticipated arrival time. AT the destination one of the other office managers advised me that she had also had problems and had been spoken to rudely by the Coach Company when she had called about the names of the drivers for the coaches she had booked. On the return journey I contacted the Coach Company to ask if they could make the pick up time a bit earlier. They were not able to contact the drivers......further proof that the drivers are not their own. Both coaches arrived late, and the same scenario ensued again. I was not made aware that there had been a change in drivers so wasn't given contact details of both, and the coaches again were filthy and of questionable safety. Mercifully I had agreed with one of the drivers to detour from the original destination so that the people who had flights to catch would not miss their flights. I remained on the 2nd filthy coach, which again, had a foreign driver that did not appear to know the roads; took the wrong route and delivered us back to our final London destination 4 .5 hours after picking us up. I WILL NEVER USE THIS COMPANY AGAIN.

The company was very easy to deal with, with friendly staff. The coaches I ordered turned up on time with an extremely helpful driver and got us to our destination with plenty of time to spare.

We had a really enjoyable and a very comfortable journey with the coach company. Door to door service, punctual and with a lovely professional driver. Would be happy to recommend and use it again!

We booked with the coach company for a hen party trip to the airport. We were a group of 24 and the experience was un faulted! Both journeys were absolutely fantastic. The buses both arrived early with no issues and both Huw and Jade were so helpful. The whole booking process through to delivery was seamless and made so easy. We were a big group so could have easily been a lot different. Would highly recommend!

We have found The Coach Company to be efficient and understanding of the needs of the customer They are meticulous in ensuring the required arrangements are met and communicate several times to ensure these are understood correctly. We have always found them to be competitive on price. We would certainly recommend them

After reading reviews I decided to book with the coach company to take our football squad of 21 young driver's on a mini tour. From starting the booking and throughout , this company has been fantastic. They communicate throughout booking process, they turned up on time for pick up and drop off to and from journey on separate days with friendly professional driver's and with comfortable clean coaches. We fully recommend the coach company and we shall no doubt use them from now on with our organisation . Big thanks

Bus was there on time was very clean, driver was friendly and good fun. Had a very smooth journey down and up with couple of stops on the way. All in all great service.

First time we used thecoachcompany.co.uk Booking experience was excellent with lots of relevant communication via phone and email and regular updates; plenty of opportunity to send instructions in to cater for our particular needs Driver (Basil) arrived in good time and was very good at listening to our instructions with regards to parking etc., very patient Drove carefully and no hard braking, very professional He also arrived in good time for the return journey and brought us back; careful driving and no drama Overall, very happy with the experience and this company will definitely be our first port of call in future