Company Details

Excellent product installed by polite and very competent tradesmen. Fits perfectly into my home. Made a huge difference to my ability to live independently.

My Stiltz lift has transformed my life. I have extreme Rheumatoid Arthritis and Interstitial Lung Disease, so there are days when pain and/or breathlessness would make it impossible, or at best very dangerous, to use the stairs. I continue to use the stairs when I can, but never carry anything, as I need to keep both hands free for holding the handrail and maintaining my balance. I have customised my lift with miniature bunting. birds and butterflies, and artificial grass on the floor. On the metal section between the two floors, I display photos with tiny magnets. So, my trips are quite a joyous experience. Technically, my experience has not been 100% positive. Because my first floor room has a dropped ceiling, the lift had to be shortened, but I was alarmed when they said that the internal height would only be 5’6”. That’s tall enough for me, but it would have been claustrophobic and reduced the functionality. At this stage, I involved an architect and builder and between them they found a way of cutting into the joist and reinforcing with steel. The end result is excellent, both practically and aesthetically. I did have a serious problem when the light screen failed. This was taken very seriously at a senior level and customer service was excellent. It appears to have been a freak incident, and once the sensors were replaced, I had no further concern about the safety. Another small point; Stiltz say that the lifts are “whisper quiet”. They may be a lot quieter than others using similar technology, but they are certainly not at ‘whisper’ level. I think they would do themselves a favour by removing the claim. It just raises expectations. Despite the set-backs, I’m still giving Stiltz Five Stars. The lift is truly life-changing. Thank you Stiltz.

I was buying a lift for my disabled daughter from Stiltz, gave a £2000.00 deposit, then found the lift was not going to fit the space. I let them know and they told me my deposit would be refunded, that was at the later part of Oct 2019, I have made phone calls, they have been ignored, requested call backs, they never call. I was then told by a person with no name that the monies have been put back into my A/C and that too was a lie. These people know my circumstances I am a pensioner with a 50 year old Daughter with Cerebral/Palsy unable to walk talk needs 24 hour care, then my Mother of 95 who is also 24/7 care and I can't have our lift fitted because they won't return my deposit which I need to pay the £6000.00 for my Daughters new lift. What kind of people are they, no compassion, just money grabbing vile people. Do not buy anything until you have checked them out. They have made me so ill. B.Simkins.

I don’t know why it has taken me months to write the review on ‘Scotty’ - what better name for the ‘beam me up’ service I now have provided by my wonderful Stiltz Duo. Perhaps it is the time has been taken showing him off to friends and neighbours who all want a ride. I wish now I had collected for a worthy charity! Having had many trades people in the house over the years, I would say that this process, from the salesman (who definitely did NOT give the impression that he was working for commission), surveyor and installation teams were one of the best. If we have one thing that bugs us it has to be the dangling plugged in wire. Very Heath Robinson! Surely in the 21st Century someone could have found a more design appropriate way of providing the electrical current. When you find the solution, please change ours and then we can say that we are 100% satisfied clients.

What a difference this lift has made to us. So glad we decided to invest in this rather than moving out of the home we love. The Stiltz guys were so helpful with their advice and made the installation so easy for us. Apart from the lift being there you would never know they had been! Great job all round.

The overarching point about this lift is that it works and does everything that was ever promised. It is so good to have an electric lift, rather than a hydrolic lift with all the associated complications. A few detailed points: 1. The sales process was ok but I always felt I was dealing with a salesman with commission at the back of his mind. 2. The installation was great and they instilled confidence as they clearly like their product. They were professional, wanted to do a good job and explained what they were doing thoughout the 3 days. 3. The lift design has a couple of weaknesses: a. The power connection is a cable plugged into a socket. The cable descends with the lift, and looks a bit like my DIY jobs. Primitive but it seems to work. b. When the lift is down, there is a top which closes off the room above, leaving a complete floor. However when the lift is up the shaft does not close completely; there is a gap around the list so things can fall through and a draft can flow between floors. c. Two remote control boxes are supplied. Very useful. It would have been so simple to also supply two wall holders for these, so that they would have obvious 'homes' rather than being left hanging about. 4. I changed my order mid process from the Duo+ to the Duo Classic. The confusion that this caused was alarming and I was concerned that the wrong lift would be delivered. I'm not confident with their admin processes although it all worked out in the end. I think that the overall influence in the company is from the engineers and as a result the lists are practical and reliable.

I ordered the lift great, told where it could fit great. Waited sometime for a fitting date. Stuart and John arrived to prepare the site (they were great) told I could not have it where I expected due to pipes they started work but could not carry on as there were no plumbers or electricians available, finished early. Next day they came back two it was raining two plumbers arrived they went in every room without covering there outside footwear, electrician arrived, there was a lot of work to do as the surveyor had not found a lot of the problems they encountered We had to go out in the evening but they had not finished, as the fitters were booked for the next day I had to leave them with a key (not ideal). Day three the fitters arrived they were excellent at the end of fitting, they told me the battery was dead and the charger wasn't working, I was told they would last a couple of day's then someone would arrive to fit new one's, I called customer service the next day (they could do with further training) they gave me a call out date eight hence, I protested and someone came the next day. Throughout the process the customer service was problematic they sent me invoices twice for £950 more than agreed, one the second request I was asked who had notified me of the lower figure I told him he had, it was duly resolved. When people ask me about the lift I tell them the lift is great,the fitters are excellent but the customer service leave a lot to be desired, so two star's for customer service and five star's for fitting. Keith

When things work it is of course great! When they don’t it creates a tremendous amount of anguish especially when your partner could be stuck between floors. Thank goodness it isn’t my partner but me who is now stuck between floors after testing the lift after my partner complained about the lift juddering. My partner is due in to have a pacemaker fitted within the next 10 days so again thank goodness it is me who is waiting for the engineer to arrive to release me. Oh! Just remembered! Must now ring to cancel his physiotherapy appointment as we will not be able to make it.

The lift has made a world of difference to the lives of my wife and I. We are both in our 80s and my wife has a mobility problem coupled with copd which meant that stairways were a no go area for her. Now she has a new lease on life, thanks to Stiltz. We had an excellent team of workmen fitting the lift and the product itself is just perfect and is far from being intrusive. I would encourage anyone thinking about a stairlift to look at the possibilty of having a real lift first, preferably a Stiltz lift.

We are impressed by the design and function of the lift. It fits so well into the domestic situation - particularly the transparent version. There were some 'hick-ups' involving the supply and installation but these will be be quickly forgotten. Maybe it would be worth reviewing the instruction leaflet - we would have preferred a more substantial type of booklet with larger print.

The installation went very efficiently, very litte debris, and my husband has been using the lift with no problems. Much less intrusive in our house than a stairlift.

The installation was quick, clean and efficient Lift works well and looks well It is much admired and having demonstrated it to people in the next road they are proceeding with an order.

Installation was very efficient and the Lift is perfect.

A remarkable on time, tidy and skilful job. In particular Robert the builder was fantastic.

Easy installation. First class workmen, efficient and tidy. Lift is quality product and has transformed my wife's life. Bit pricey but we regard it as a good investment. Slight gripe in that Stilz seem slow with relevant paperwork. Need to be pushed to deliver. All in all though would recommend.

Very good and friendly workmen and, to date, the lift is working well

Two days into my homelift being installed I can honestly say that this has been a life saver. The product is excellent and the service offered by Stiltz from sales to installation has been first class. Of particular mention amongst many who have helped us are John and Dave from South Wales. First class through and through. Do not hesitate to get a Stiltz Homelift if you're strugglingm

The lift itself is an excellent concept and has been much admired by everyone who has seen and tried it. It doesn't look out of place in our home, which is a period building and we feel that money spent in its installation has been worthwhile, not only now for ourselves but if we ever came to sell the house in future years - it opens the sale to a wider age-range of prospective purchasers. It also means no more lugging the hoover upstairs manually and it can be used as a workhorse to make the day to day housework and moving upstairs/downstairs of small items a doddle. Buy one if you can afford it, you won't regret it!

My lift which developed a fault on the 24v supply was fixed within 2 hours of making the call. Our lift is one of the first fitted in the uk over 6 years ago and we have had no problems, i cannot fault the service team

I inherited a 3 yr old Stiltz lift when I moved into a house recently. I contacted the company to see if they would like to rebuy it. Not only do they have no rebuy program they also quoted me £2500 for removal. I managed to sell it privately for £2650 and the buyer removed it in about 3hrs with my help. I hope this review helps other not be ripped off by Stiltz