Building E, Prime Point, Dandy Bank Road, Pensnett Estate, DY6 7TD, Kingswinford, GB
Prompt courteous and competent service from all members of the team. We are extremely grateful to the initial surveyor for thinking outside the box in our difficult old house and getting a lift installed in double quick time which has transformed our family summer. Very many thanks.
We initially approached Stiltz Home Lift because we needed a lift for our two disabled children, who suffer from a progressive muscle wasting condition, making it essential to have reliable, accessible mobility solutions within our home. Our experience began positively, as the initial site survey with a member of the Stiltz sales team was nothing short of excellent. The representative in question was thorough, considerate, and seemed genuinely invested in helping us find the right solution for our family. However, our satisfaction with Stiltz has diminished considerably since installation. Unfortunately, we’ve encountered multiple issues with the lift, many of which remain unresolved to this day. One of our primary frustrations has been the inconsistency in service and support: while we were assured from the start that any work needed would be handled by Stiltz’s own team, we’ve frequently had third-party tradespeople sent to our property instead. This lack of direct accountability and coordination has only added to our frustration and has not provided the reassurance we were promised especially when issues keep arising after each visit. Further disappointment came when we realise that the lift did not meet the dimensions we had expected, we were only told about this by the installer approximately 20 minutes before the job was finished. After visiting the showroom and reviewing the Stiltz Trio+ wheelchair lift, we felt confident that this model would meet our family’s needs long-term. However, the installed lift was cut too short, which means that, as someone over six feet tall, I cannot stand upright within it when accommodating my children. Given that we had clearly communicated the eventual need for 24-hour carers who would also rely on the lift when helping to deal with our children, this oversight in the product’s fit is particularly concerning. Despite mentioning this problem to the team, it feels as though our concerns have been swept under the carpet and to this date have still not been addressed to rectify this issue. While we are grateful that a Disabled Facilities Grant made it possible for us to install a home lift, the disappointing follow-through from Stiltz has left us reluctant to consider their products again in the future. Sadly, our experience has shown that customer satisfaction and service quality seem to drop off sharply once the sale is finalised, and this is not the level of care we had anticipated from such a significant investment.
Typical sales, tell you what they think you want to hear to get the order. Once the order is placed you then deal with the support and installation staff (Project co-ordination, survey, building and installation). The work is well co-ordinated and carried out well, resulting in an excellent job.
Good product and service, friendly and helpful installation team who left everything clean and tidy on completion. no negatives .
Extremely pleased. An efficient, clean and tidy installation. It's making life so much easier, far superior to a stair lift. Would recommend Stiltz without hesitation.
The lift has literally a life saver as my wife has a very serious heart lung disease and was getting progressively worse gasping for breath crawling up the stairs to go to bed. I tried for several years to convince her but she kept saying she couldn’t justify the until she accepted she couldn’t go on. The lift has saved and given her life back. Thanks to stilts.
Excellent Service.
I have had a Stiltz Houselift for 2 years. I went through a lot of stress getting it installed and it put my son in hospital due to the 3 day install process taking 5 weeks. Sadly they tried but failed to change the way my historic house looked. Now, 2 years later they are trying to get me to pay for a 10 year warranty in advance. I have told them to solely speak to my son, but they keep calling me thinking I will cave to the high pressure sales, No way in 2024 am I giving any Company 10 yrs money up front, think again. Beware of a Company like this who try to take advantage of the elderly and vulnerable person. PLEASE DO NOT BELIEVE THE REPLIES FROM STILTZ TO MY MESSAGE AS THEY ARE FACTUALLY INCORRECT....
Thrilled with our trio lift it’s made such a difference to our day to day lives since it was installed in May. We could have managed with a smaller lift but decided to future proof by having a larger one at the outset. I wanted to wait a few months to be sure before recommending but we really couldn’t be happier. The whole process from start to finish was managed very smoothly & professionally by the Stiltz team.
Poor after sales action sorting out problems despite promises and numerous repeated reminders
Good experience while installing the lift
The majority of your staff were very helpful but we were particularly disappointed with the surface mounted plastic pipework left by the plumber. We started with two copper pipes feeding the radiator and finished with an ugly maze of pipes and joints on the skirting board. As there was a lot of work going on in the room I did not see the result until he had left or I would have asked him to redo the job.
Everything was done as quickly and efficiently as possible with a very good result which we are now enjoying every day. Can't fault the service.
Highly recommend this company. From start to finish our experience has been positive. Very flexible and customer focused company. Sorted out any problems promptly. The lift is amazing. So much better than moving house.
This was a quick and efficient installation. The lift changes life for me, making all parts of my home and garden accessible. It is big enough for me to transfer laundry and shopping between floors, giving me more control over my life. On one occasion I used the call system in the lift and was immediately given advice to solve the problem, followed up swiftly by a visit to ensure all was in order.
Stiltz have installed an excellent lift in the stairwell of my home. The installation went smoothly, and the chaps doing the work were tidy, efficient and respectful. The lift is a serious investment, but it has improved the quality of my life whilst future proofing my home.
The lift works very well and the Stiltz workmen were keen to adapt and very professional. Future service charges need a lot of thinking about. Stiltz are efficient sales people. Read into that what you will. Having said that, we have a lift for the future, so no complaints.
Highly efficient, professional and painless experience. The installation was faultless and the lift has been working perfectly for 4 months
Excellent Installed within two and a half days. Everything left neat, clean, and tidy. It has been a wonderful help, Very neat design Having looked at other products, both lift’s and stair lifts. This came out tops on all counts
My Duo Thrulift installation was straightforward and well organised.
