Company Details

We have had our Stiltz lift for 10 months now. We don’t need it yet for ourselves but we’re future -proofing our house where living quarters are upstairs. It is very neat and installation was seamless, a day or 2 of building and pipe work, electrics etc then all done. Skilled workmen who left all neat, clean and tidy when the job was done. I would unreservedly recommend Stiltz lifts.

Unfortunately my wife died within 2 months of installation, but the lift was superb during that period. Since that time the lift has hardly been used, but at 91 it may not be very long before I need it on a regular basis! Occasional use to carry heavy loads have been perfect.

I love my lift it makes life so much easier.

excellent lift great team of worker best clean up men ever 😉 would recommend them to anyone

We have found the Stiltz home lift to be very useful. My husband has neuropathy in both feet and finds climbing stairs difficult and stressful; I have broken back and pubic bone due to osteoporosis so also find stairs difficult. The process from ordering to completion was smooth: all the installation team were excellent and everything is fine apart from the interior finish of the lift, where the carpeting on the wall is badly finished in one section. We use the lift daily not only for ourselves but also for laundry, luggage, moving awkward or heavy stuff. And our grandchildren love Lizzie the Lift!!

Next to meeting my wife (65 years ago) buying STILTZ lift probably best thing I have ever done !!!

We have had our Stiltz Homelift for 17 months now and it is impossible to imagine life without it! We are grateful every day that it enables us to get up and downstairs- transport piles of ironing, vacuum cleaners,any heavy goods. etc. We thoroughly recommend it.Thankyou very much. Rita Crossley

Very good professional service. No problem.

Sleek and reliable Means I can stay in my own home as I can get upstairs for the bed and bathroom.

I made the order in June. After several delays the fitters made the ceiling apperture without checking for obstructions. Replumbing a radiator solved this. When the lift was declared ready it was not. Weeks later, I got stuck in the lift and luckily at 85years old I managed to climb out. An engineer came and pointed out three things that had not been done. It is October and now working. Contact with the engineers is so difficult

I wrote a critical review on 24 Sep about my problems with the lift. I received a concerned reply from Stiltz and they requested that their chief engineer visit to discuss matters. This took place today. I wish to go on record that the visit was most helpful and in no way defensive and remedies for most of my concerns were suggested. STILTZ are now taking these in hand. Thank you. Stephen Ashworth

Did not fit it in the advertised time. Failed on the first day and had to be rescued by the local Fire Brigade. Difficult to use if the person has arthritis.

I have arthritis on both knees so I invested in a Stiltz lift. I like the product itself is great. The installation went more or less OK. It was in August last year so no problems with COVID etc. The lift broke down once this year. It jammed and I was trapped inside. The phone provided did not work. The simcard was faulty. I don't blame Stiltz for that since the simcard was my responsibility. However this exposed a very dangerous flaw for people like myself who live alone and could literally die of thirst being trapped in the lift. I managed by bending down and squating to launch myself through the opening over the door lip. It was quite frightening as going over I had to use my hands to stop my fall which I did. I am in my 60s and arm fractures would have been quite debilitating. There are two design flaws that could be easily fixed.: (1) Install a power cutoff switch from within the lift. This should be behind a marked panel so that it is not accidentally triggered. Once power is cutoff pressing the emergency button brings the lift safely to the ground floor and the door can be open. (2) Install a transparent flip-open cover the emergency switch. A few minutes ago while exiting the lift my right knee buckled and I accidentally hit the emergency button. It's the middle of the night and in the middle of COVID. The lift now continuously emits an irritating whine. Probably a safety feature that assumes you don't live alone. The thing cannot the turned off without accessing the panel above the lift. Something which I will need Stiltz for. All this avoidable just by installing the transparent cover.

Avoid like smallpox. Unfortunately I can't give a zero star review. We live in an old 1800's cottage with low ceilings. On the salesman advice we chose the Lifton Duo+, which was meant to be "the dogs doodahs". After accepting the quotation, we paid a third deposit. After all the surveys- we had to have 2 for some reason - we were pushed to pay yet another third (they got this figure wrong by adding VAT). We were then called 5 days before the installation was due to commence by Stiltz, to be "reminded" that the final balance was due upon completion. Once again this figure was wrong. I assume their abacus was on a sloping desk and the beads kept moving. Later that day, we had another phone call from Stiltz saying they couldn't fit the lift we had chosen some months before, but could offer something else. After waiting all this time I blew a fuse. Why had it taken them so long to discover that they couldn't fit the lift. I cancelled the order and asked for a refund. Not a problem they said, it'll take about 10 days. With online banking there is no reason for this. We got our money back 2 days later.

I am giving 4 stars and it could so easily have been five. It started well and then went a bit pear-shaped on the sales side due to Covid-19 and a bit of mis-communication. We had to wait longer than initially indicated - and there was an attempt to push that further back - however, I can't say enough good things about the two gents that came to do the installation and the product itself looks excellent and is quieter than expected. This wasn't an easy, thru the floor/ceiling, job, this was in an uneven, 200 year old part of our home and up a stairwell. These chaps were the tidiest, the nicest, the most respectful (of both us and our property) and they clearly cared about what they did and did it beautifully, good humouredly and finished a day early. Thank you.

I tried to edit my review of these jokers yesterday but was unable too,how ridiculous to try and blame th current situation on your unforgivably poor customer service,I and the rest of your customers pay you cowboys good money to install one of your lifts,yet my lift is less than a year old and already breaking down,leaving me stuck inside for 3 hours,you may think this is acceptable but I your customer do not,you have a duty and responsibility to make sure you have enough people on call to reach your customers in a reasonable time frame,you should not be leaving a lady in a wheelchair with a serious brain injury for 3 hours with all the stress that caused ,I have never recommended stiltz to anyone and never will after this latest debacle.you are a truly terrible company,quick to take our money but fail miserably when actually needed .

Quick and flawless installation. Excellent sales and after care. Friendly and helpful staff. I have absolutely nothing to complain about with this company.

The lift was fitted in three days and the installers were very pleasant and cleaned up very well at the end of each day. The work was very good quality and we were very pleased. There were some teething problems within the first week but after two visits from engineers the problems were resolved to our satisfaction. The lift has worked very well for the last month and my 97 year old mother-in-law certainly enjoys the travelling experience. Various neighbours and friends have been very impressed with the neatness, compactness and quality.

Does what we expected. Installation was on time and very tidy. A few post-installation niggles sorted promptly.

Below is my complaint sent to Stiltz nearly 6 months ago, I have not received a response or any action in this connection, though Stiltz have said they take these matter seriously. They have also asked twice if they have responded to me! Stiltz Lift (Trio Classic) This lift was required for a wheelchair user, Stiltz lift was selected as it appeared to provide the most efficient use of space with minimum intrusion by lift equipment. Extensive building alterations were necessary to allow the lift installation. The Stiltz brochures are lacking in detailed information, I assumed detail of door widths, step height, ramp arrangements, and/or pit dimensions (if required) would be readily available, but even at the building construction stage this information proved very difficult, if not impossible to get. This was exacerbated by the first survey by Stiltz being done for the wrong lift. The Glossy brochures are missing vital information the picture of the lift we chose does not represent the actual situation, which could be described as grossly misleading (see below for detail). The lift has been installed, the process to get to this stage proved extremely challenging, fundamentally due to a lack of technical information from Stiltz. The purpose of the lift was to make our domestic situation easier, but the poor performance of the supplier (Stiltz) caused difficulty and delay with the building work and lift installation process. The installed lift is in most respects a very good product, but is severely let down by the capacity of the UK supplier (Stiltz) to provide essential information and support for the product. It appears the same lift is also supplied by another UK company/franchise; Lifton, some of the supplied components for our lift came in Lifton packaging. It would be interesting find if the situation is any better with that supplier. Detail of issues experienced • the brochures provide lift "footprint" dimensions, but no information on the lift internal sizes. • No information of lift door access widths. This information was difficult to get. • No detail of wheelchair access arrangements with regards to the step-up height (100mm), the arrangement of the ramp that may be provided is not shown anywhere; what would be the ramp gradient, depth, weight, is it manually placed, or does it somehow attach to the lift and swing down into place? • Difficult to make comparisons between models; e.g Trio Classic & Trio Plus, as the Footprint dimensions obviously intended to be on the diagram in the brochure for the Trio Plus are not present. These dimensions are not given elsewhere. • No other drawings available that give comprehensive dimension data. e.g. any drawing giving door access widths was ever provided, despite requests. • The picture of the Trio Classic lift in the brochure (opposite the "Technical Specification" page), shows the Trio lift, apparently almost level with the floor, without a lift pit, implying a low floor height, but the below floor equipment pad is not shown fitted, the represents a further 100mm approx depth. This picture is therefore a gross misrepresentation of the actual lift, with no information to give the real situation.Initial Survey • For the initial survey the Stiltz representative came with wrong information and surveyed for a Trio Plus lift, rather than the intended Trio Classic. He left a template for the Trio Plus. This error did not become apparent until after the event. I still have the Trio Plus template. • This initial survey was just before our builder came to do his survey and estimate, so I was unable to give the builder any detailed information, other than to show him an indicative (Trio Plus) template. The detailed drawings (Building Manual) arrived on the 29th March, the builder was due to start work on 25th March. • The detailed Building Manual is very much like the glossy brochures; with nice presentation, but very lacking in useful detail, there are many illustrations to show that services (wiring and plumbing) that may be in the area of the lift hole must be diverted, which is blindingly obvious, but only one a half page drawing applicable to making the first floor aperture for a Trio Plus in a timber floor. This drawing does not have all the detail needed. The building work • The first floor hole liner was delivered to us on the same day the Stiltz technical surveyor came (Wed 10 April), this was 10 days into the building works that were necessary to facilitate the fitting of the lift. The surveyor discussed the work with the builder & the client (myself). It was at this point we were advise that my builder was expected to cut and fit the lift hole liner and trim piece. This was not part of the builders originally specified work or included in his price, nor was this defined or agreed with the lift supplier at the contract stage. • While the technical surveyor was present the subject of the ground floor lift pit was discussed and we requested a drawing to show the details of the lift pit. It was stated that the pit should be 20mm bigger "all around" than the hole for the first floor aperture. In theory the marked up template was left with us for reference, but from that point forward this template was missing, we never saw it again, but as this problem was immediately apparent I requested a replacement from Morgan Ellis/Stiltz. This was not forthcoming within any reasonable time. • When the first floor aperture is formed as per this one drawing, our expectation was that when the aperture hole liner was dropped in to place it would fit precisely, but in fact it only did so at the front and back, there remained an approximate 20mm gap on either side. Numerous Requests for an explanation as to why the first floor aperture was too big for the lift hole liner were not responded to. • There is no drawing in the pack which correctly shows the interface between the hole liner and the aperture! Nor, despite numerous requests was such a drawing, or a reasonable verbal explanation ever supplied. We were had to assume that the sides of the hole liner are to be supported only by overlapping floorboards; and this assumption proved to be the case. • The pit was eventually formed to dimensions provided in a TEXT message from Stilz, a drawing for the pit was not provided. • By this stage my builder had lost all confidence in Stiltz and declined to cut and fit the first floor liner, even at additional cost, because he did not want to accept the risk of doing so, given the poor design and construction information available from Stiltz. This I considered reasonable for the reasons he stated. • The drawings page 16 to 21 show how to cut the lift hole through the floorboards for a Duo Plus lift, but if this were followed it would be incorrect for a Trio Plus, as the Trio Plus does not have the "Guide Rail Profile Ears" referred to on Page 19. We only found this information at installation when the Stiltz lift installers explained this detail. • when contacted about the cutting and fitting the lift hole liner and trim piece, Stiltz advised this would be at additional cost and that the installation would be further delayed. • In order to prevent further delay to the installation, I personally removed the insert (it's clumsy and heavy!), took it outside, cut it to size with an angle grinder and then fitted it with the underside finishing piece as required. I had effectively been forced to do this or accept a possible further lengthy delay. • Lift installation went ahead, the installers were very good, did a good job and there were no issues at time. Post Installation First Floor • The installation guide suggests the floor surface finish (in this case carpet) should be fitted prior to lift installation. In this case the carpet was not fitted prior, but has subsequently been fitted. The weight of the carpet on the first floor plug insert causes the lift to stall as it appears to be detected as an obstruction. So the carpet has for the moment been taken of the floor plug to allow the lift to operate. Ground Floor • In contrast to the apparent need to finish the first floor surfaces, on the ground floor situation is the complete opposite to that for the floor above, floor finishes cannot be done as we are left with an approximate 30 mm gap at the front which needs to be in-filled. 30mm is easily enough to lose a wheelchair front castor wheel into should it turn sideways while manoeuvring. So post installation further building work is essential. Given that Stiltz were fully aware of the wheelchair requirement, this is a most unsatisfactory way to leave the interface between the floor and the lift. Council Occupational Therapist concerns • The OT has expressed concern about the risk of the wheelchair user falling in to the lift pit in a wheelchair if the lift is not in place on the ground floor. Additional measures to overcome this are being considered.