Company Details

Delivery was earlier than expected! Received exactly what I ordered, great quality and customer service experience. Would definitely recommend this company!!!

Good price and customer service (real LIVE people) solve any issues quickly!!!!

Everyone I spoke to at Sofas and Sectionals was knowledgeable in their area of expertise. My entire experience was positive and I love my sectional sofa.

Quick response and issue was rectified to my satisfaction

Excellent Service; Awesome Personnel! When my Recliner was delivered to me, the chair had a tear in it. Called the company, they ordered the material for the tear & had an installer come to my home & repair it. He did a great job repairing it, when he finished, you couldn't tell the chair was ever torn. The representative that I worked with to get this task completed was "Outstanding"! Great company, they stand behind their products.

I would highly recommend Sofas and Sectionals. The customer service has been top notch. I worked with Elaine through a buying, return and and final purchase. She was wonderful to work with and supportive throughout. She kept me updated with delivery information as well and checked in to see if I was pleased with final delivery. The furniture came in quicker than expected and I can't thank Elaine enough for the terrific customer service.

I was able to choose the exact sofa & loveseat I wanted from the online webpage. The choice of the fabric I wanted was easy as well. I requested numerous fabric samples, ordered the items, and received them in a timely manner. The delivery went very well and I am very satisfied. The sofa & loveseat are exceptionally comfortable and I have received many compliments on them.

From the beginning of our order to its delivery, Sofas & Sectionals (Klaussner Custom Leather) was remarkably uncomplicated. Jennifer, Daniel, and Sarah were professional: informative and patient - to make certain that my experience with them was what it should be. Our Klausser Custom Leather fold-out sofa is all that I anticipated it to be. Great company. Terrific product!

I had a question about when I might expect my furniture, they responded very promptly.

The customer support staff is the best part of this company. They stand with the customer and work to resolve issues all while keeping me informed so I did not have to reach out. I would highly recommend doing business with sofas and sectionals and I will surely give them a chance at my business the next time I am shopping for furniture.

Customer Service is the best I have ever seen! Your product design is unmatched!

Amazing , amazing , amazing. I was so nervous about buying a couch set online. Right out of the gate, the customer service representative was professional, informative and patient with all my questions and he was an actual person. He reviewed the entire process. They kept me informed of the shipping and delivery date and remained available for any questions. My couches I ordered were made by Franklin and I was blown away with the quality, look and how comfortable the set was. The delivery company was professionally and efficient. I would highly recommend this company!!!

My first time purchasing furniture online so I was a bit apprehensive. I needn’t have been. Sofas and Sectionals is a legitimate online furniture retailer with excellent support. The transaction was simple and straightforward with an immediate follow up email invoice and projected shipping information. Additional email notified when the furniture left the factory and how the shipping delivery appointment would work. The delivery was on time and a text notice even had a gps link to the delivery truck location. The delivery company personnel were very friendly and professional. A small problem with a sofa cushion cover was quickly handled and a new cover received…Thanks Hannah! Customer support was superb! After this successful experience I now plan to purchase additional furniture. And, a shout out to Klaussner brand, furniture built in Asheboro, NC. My leather sofa and chair are beautiful and very well constructed.

Their customer service is incredible. They were fast to answer, went above and beyond about a repair we needed. Highly recommend!

The couch is beautiful! Most importantly to my family and myself it’s incredibly comfortable!!! Order a couch if you’re considering it, you won’t regret this purchase. Their customer service is great as well. You won’t deal with an automated machine. They have real live professional representatives to help with any concerns or questions. The fabric on my couch is so durable that even my cat scratching it and my dog trampling on it doesn’t mess it up! It cleans easily. So happy with my choice to buy here.

I found the sofa and recliner in a showroom in Austin and then found it online at Sofas and Sectionals for much less. I took a chance and ordered. The whole experience was pleasant. The sofa did have some damage when it was delivered (no fault of Sofas and Sectionals), but once I reported it, they quickly had a technician/inspector come out. The sofa was replaced and I was able to continue to use the first sofa until the replacement arrived. Overall very pleasant experience.

The whole experience was great. The showroom staff helpful and competent. Our two sofas arrived on schedule and were delivered by two very helpful men. We are delighted with the sofas and feel they are well made and of excellent quality. The whole experience was painless!

I ordered a Klaussner leather sectional online. The process was easy and a quick call clarified my questions. I placed the order and in the timeframe promised, i was contacted to arrange for delivery. The white glove service was actually EARLIER than my given time and did a great job. A power supply was missing but the factory sent me out a replacement quickly. This was a much better and less expensive option than a furniture store.

Excellent quality furniture and good customer service!

I had to call customer service today to complement them on how well they stayed in touch with me throught the buying and shipping process. each time I have called customer service the agents were truly wonderful...Cory and Hannah stand out to me but truly everyone has been so warm and friendly and kind. Great attention to detail too! The local shipping service thru Ryder had some of the nicest delivery folks very clean cut and also so polite.These folks excel at what they contacting me just 10 minutes before the delivery!