Company Details

The whole process from ordering to delivery was exceptional! I received text messages when the chairs shipped, placed on delivery truck, and was able to choose a delivery date through a user-friendly link. The delivery guys were efficient and gentle with the furniture. Will definitely order through Sofa and Sectionals again.

Ray's Leather and Furniture Repair did a great job, from communicating after being notified the replacement frame was delivered to the install and repair. I am grateful for the repair authorization and for Hannah's at Sofas and Sectionals efforts in finding a reputable and capable repair facility to service my remote location.

Very helpful in resolving my concerns. Elaine in customer support was very helpful and understanding. She was also very easy to talk to. Great customer service. Thank you William DeJesus

Outstanding customer service, addressing an issue with a manufacturer. Really went all out to immediately address the issue, and brought it to a rapid resolution. Solid communication, and response times.

I purchased a recliner from Sofas and Sectionals; it had some issues (which were manufacturer defects, not S&S's fault). They were fantastic during the return process and handled it with a great deal of professionalism and courtesy. I would recommend S&S to anyone looking to purchase furniture from an extraordinary company.

I have never had an experience like this with any other retailer. I bought an awesome recliner from sofas and sectionals.com. First i researched recliners on several sites. I then price shopped and compared warranties. Hands down sofas and sectionals had the lowest price and product support. They assigned Sarah to me and she oversaw the entire purchase and delivery. She answered all my questions and kept me informed of the building of the chair from the manufacturer to the delivery. Real concierge service. They handled a problem I had post delivery and again Sarah triaged the whole thing. I was treated with respect and Sarah was ontop of everything. I never had to chase her, she kept the updates coming. I would never purchase furniture from anyone else.

We ordered two chairs from Sofas and Sectionals. Unfortunately the manufacturer went out of business so we will have to buy something else. But their customer service was excellent. We dealt with Sarah Nevarez who kept us in the loop throughout the entire process. She was easy to reach and always responsive. Exceptional customer service.

Ordered a 105 inch couch, very patience with me about the fabric selection (too many choices). Kept in constant contact about delivery. Once the delivery team unwrapped the couch, the footing cracked. Contacted customer support and Sarah contacted the vendor and a week later a new foot for my couch. Excellent sales and customer service!

This really is a 5 Star company. We ordered a pair of leather recliners about a year ago and they still look brand new. There was a slight problem with one recently so I called support to see if it was something I should handle myself. They said they'd take care of it. In a reasonable amount of time a furniture tech came to our house and made the adjustment. From my first phone call to inquiring about ordering to this last interaction I got excellent advise and help every step of the way. We're extremely pleased with the service provided by Sofas and Sectionals.

The customer service representative that I placed my order with was kind, courteous and very helpful. The loveseat recliner that we ordered came and we are over the top pleased! The quality is outstanding!! Thank you so much 😊

Great customer service, very detailed and responsive! Helped me with sample swatches to make sure I'm happy with my decision!

I was reluctant to buy a sleeper sofa online, but I couldn't find what I wanted in person. I'm glad I decided to go with Sofas & Sectionals.com. I now have a beautiful little sleeper, Tilly, in Empire Carribean. I got the full size. I have limited space, and the fact that I could get a real full size mattress in a 69" wide sofa was the main reason I picked this one. I got the Enso gel mattress, and it's very comfortable with absolutely no feeling of the bar in your back. And the lift up headrest is easy to use as well.The added bonus is how gorgeous it is. Wow! Good quality, custom furniture isn't cheap, and takes a while to make.The workmanship is top notch, and I know what to look for. I just got this today, so I can't say anything about it's durability, but it looks and feels very well made. If that turns out not to be the case, I'll update this, but I don't forsee that happening. I wish I could post a picture.

The customer service has been exceptional! I started with an online chat. First, a real human answered my inquiry and quickly. The responses were thorough, polite and quite helpful. I then talked on the phone to two folks and I had an equally positive experience. Lastly, I emailed for a delivery update and got an answer quickly and accurate. I would definite buy from them again as a result of this great service!

Somehow, my initial sectional order got lost when being transfered from the manufacturer to a local delivery company. Sofas and Sectionals was very transparent and reordered our couch with no extra fees. The original order did eventually show up unexpected in 2 separate deliveries and I quickly let my S&S agent know so that the new order could be canceled.

From sales to service Sofas and Sectionals associates provide outstanding customer service. They are timely and effective in their actions. We are extremely pleased with our purchases. They are the best!

(6/28/2023) I was a bit apprehensive at first purchasing a high-ticket leather sectional from an online retailer that I'd never heard of before, but after speaking with their customer service personnel on a few occasions and receiving two update emails from Sofa & Sectionals since my initial purchase, I'm confident I made the right choice. S&S are always polite and professional, and they have been keeping me in-the-loop since day one. I'm looking forward to receiving my new sectional and, providing all goes well, looking forward to my next furniture purchase with S&S as well. UPDATE: (8/23/2023) Our new leather sectional was delivered yesterday, as promised. The delivery crew was professional, polite and respectful of our property inside and outside. I can't begin to express how happy we are with this new addition to our home. As I previously stated, this was the first time we purchased such a big-ticket item from an online retailer, but it turned out to be the best decision we made when it came to new furniture. Everything about the new sectional is exactly what we wanted - the color, the type of leather and the queen sleeper. Only one small leather scrape issue was noted on one of the sectional pieces, but Elaine from Support had started the process of getting it taken care of as soon as she received our email. I'm impressed with our new sectional, but I'm mostly impressed with the professionalism, honesty and customer service that Sofas & Sectionals provided to us! We're suggesting them to our family and friends!

Absolutely amazing service! The first sectional we ordered was not a good fit for our home, but Sofas and Sectionals immediately addressed our needs. They were amazing, prompt, transparent, and very kind! I was originally hesitant around purchasing furniture from an online vendor, but they will ensure your complete satisfaction!

I needed assistance, picking out the perfect sectional, and Cory was most helpful in doing that with me. The sectional arrived three weeks early and delivery went off without a hitch. It is in perfect working condition and we are loving the heat and massage feature. We are very pleased with our purchase and plan to enjoy our furniture for many years to come!

First off, the options in coverings, comfort and sturdiness of the chairs I bought is fantastic. I spend more for quality knowing it will last and because investing in comfort is never wasted in my opinion. I had a slight issue with one of my chairs ( one of the wires got caught in a retracting mechanism and damaged the wire ) but I’m happy to say my customer service expert (Elaine) leapt into action, submitted my request for repair and we were off to complete resolution and n the end! Love confirming that the quality, craftsmanship, well built frame, comfort level, service after the sale, aesthetic appeal all come together with this company and their furniture products. Really paid to do my research, which led me to Sofas and Sectionals!

Our chair arrived in great condition, but some of the functions didn’t work. Hannah quickly coordinated a service call and always kept me in the loop. Soon all the functions worked! I was a little nervous about buying furniture on line from a company I did not know, but I would do business with Sofas and Sectionals without hesitation!