Company Details

Sometimes there are problems with an order. What makes a huge difference is when you have a customer service that listens to the problems, is proactive in resolving the problem, and resolves your problem. Sofas and Sectionals went above and beyond. We LOVE our sofa and will use sofas and sectionals again!

Most of the representatives were helpful, responsive and knowledgeable, communicating with the manufacturers of the sofas we were looking at and then purchased.

Chair was damage upon receipt but customer service was fabulous. They reordered new chair and followed every step to ensure new chair shipped and arrived perfectly.

It was very easy to purchase my chair and the delivery time was amazing. The sales and the customer service were great! I’ve now purchased my entire living room from sofas and sectionals and I would have no problem buying from them again! Thank you very much!

They delivered the sofa-chair sooner than expected. I inspected it and found it in perfect condition.

I purchased the Charmed Reclining Modular Sectional and am very happy with it. I chose that style so I could design and make the most of my living room space! It's very comfortable! Customer Service deserves 10 stars! They are wonderful to work with and go above and beyond!! I was skeptical about ordering furniture online but am so glad I did!!!!

I will start with the beginning and move forward. I ordered a beautiful sectional from Sofas & Sectionals, the Southern home living, Sweater Bone. So pleased and content with my choice! What could go wrong? The answer might be almost everything! Ha! So, our ordering process went fine. Within a few weeks I was contacted by the delivery company that they were about to deliver to my home. We were out of town. So we pushed the date out. They did not make it. Nor did they contact me to say it was going to change. So I called and I talked to Sarah and she handled everything. The delivery company gets to the house and the fella pulls the stuff out and as he’s unwrapping everything inside our door, I realize that part of it does not match. The wrong corner! Oh, and did I forget to tell you that part of the sectional was not on that truck. So the manufacturer, southern living, had produced the wrong item corner. We waited for the other part of the sectional to finally be delivered and it was after two or three delays by the delivery company mostly because of pure stupidity. Sarah was in my corner the entire time! We both thought that this could be fodder for a Saturday night live skit! Having said that, I love as does everyone who comes to my home our sectional. Please don’t fret about ordering from Sofas And Sectionals. They’ve got your back. I felt like Sarah was a daughter or a niece coming to the rescue for me. FIVE STARS! Oh, and am In the process of ordering 2 sofas for our coastal home!

Our service advisor Hannah was great in communicating what the status of our repair was, and always followed up afterwards to make sure we were happy.

There was very good communication from the date of purchase to the delivery of the Swivel/recliner and until the item was fully functional. The wiring for the recliner was not attached to the motor when it was delivered. Apparently, it was a factory defect. A new motor was quickly sent and a technician came to the house to install the new motor. Every step of the way was explained via email so that I was fully aware of the process. It's the customer service after the sale that determines how great the company is. Yes, there was a bit of inconvenience but I gave it 5 stars because of the way the entire process was handled. The Swivel/recliner is well-made and comfortable. A very attractive addition to the Master Bedroom.

I found a designer console table at Sofas and Sectionals that I had been looking at for months. Their price was better and their customer service was excellent. I dealt with Hannah and she was was always prompt with her replies and always followed up as promised. I received my item three months after purchasing it. This is the average delivery time that I have been experiencing over the past year.

Sofas and Sectionals has worked with me from the very beginning. We had delivery issues because our house wasn't ready and they store our sectional for months. When we received our Sectional it had some issues that the manufacture said was normal wear and tear. Sofas and Sectionals didn't accept that answer and made sure our issues were resolved. Loved working with them

Sofas and Sectionals is a very professional and responsive company, which I greatly appreciated as a new customer purchasing a recliner online. From the initial reaching out to me to clarify the order, to emails updating delivery info, to helpful and clear instructions about returning my purchase (a beautiful, high quality chair, just too big for the space I planned to put it in) I was very impressed with their customer service. I would absolutely buy from them again, although next time I'll do a better job of measuring.

They were very responsive and helped until the issue was resolved. Great communication and very friendly!

So happy with my new sofa. I had great customer service before the purchase, helping me configure some thing that would fit in a very awkward space. They helped me find the perfect solution. They sent sample leathers so I could pick exactly the right color in my own home. And when the couch came, it looked amazing. The delivery company had some problems and ‘Sofas and Sectionals’ was outstanding in communicating and keeping me in the loop. Really really happy.

Sarah, Noel and Kevin were awesome! Placed order and 11 days later item was on the way! 26-28 weeks from manufacture and delivery sounded dreadful but a miracle happened! Ryder, J. W. Logistics as well as Sofas & Sectional went above and beyond on this one! Couldn’t be more pleased!

Sectional came earlier than expected but chaise was broken. This item was sent back and another shipped with the same fabric. Customer service kept in contact with me through the process and made this a non-issue. From start of picking out fabric and layout to delivery, I couldn't have made a better choice to purchase this from. Thank you to everyone at Sofas and Sectionals and great job!!!

This was our 2nd sofa purchase from Sofas & Sectionals. We had an excellent experience on our first leather sofa from beginning to end. Our 2nd purchase being a theater seating group went smoothly until it arrived missing several parts. Sarah in Customer Support was very helpful in following up with the manufacturer to ensure we received all the parts needed not only to for our seating to charge properly but get our missing accessories we purchased. She stayed on the manufacturer to ensure we received the items we paid for. Sofas & Sectionals are a company we can trust not only for high quality furniture but also outstanding customer service. We have recommended them to many friends, and they have been very pleased as well.

Cory was a informative and a most helpful representative in helping us in our selection.10 Hannah was someone who was courteous, prompt and was outstanding in keeping in touch and resolving all our issues. Very pleased with the service we received.

We got great Made in USA couches from sofas and sectionals. The customer service from the ordering process to delivery was exceptional. Recently, we ran into some issues with the cushions, and they worked with the manufacturer to send us new ones.

The customer service at furniture stores I visited in Ohio was so poor that an out-of-state location caught my attention. Salespersons at the local stores acted rudely and bickered over the commission. The sales staff lacked good customer service and erected mazes regarding financing and pricing. At first, the thought of taking my business to a furniture store on the other side of the country seemed ridiculous; however, it was a wise choice. Matt was my primary contact, and calls answered by other employees at the store were also a pleasure. The distance factor involved with purchasing a recliner so far away from home was fraught with uncertainty, but the team at Sofas & Sectionals put me at ease by being comforting, patient, and competent. Furthermore, the pricing of the recliner I purchased was lower at Sofas & Sectionals than at their Ohio competitors. I recently received delivery of my Southern Motion SoCozi recliner; it is the most comfortable chair ever!