Company Details

Our experience with the delivery was horrible. People were inexperienced, and did not know how to merge furniture. The fantastic part of the experience was dealing with Sarah to remedy the situation. I can’t say enough about how well she handled the situation! Thank You!

Great customer service. Great communication. Kept us in the loop along the way. Kept to the timetable.

Had an issue with the local delivery company. Elaine took care of the issue immediately. Great customer support!

From start to finish—ordering to delivery—working with this company was a great experience. The sales staff were friendly and thorough, doublechecking everything. The quality of the reclining sofa was wonderful, comfortable and firm. Color and material were exactly as ordered. The delivery company used was also excellent: plenty of notice and just a 2-hour delivery window which they completed on time. We highly recommend sofasandsectionals.com!

We purchased a big recliner and bought the extended warranty, well one thread on the arm started to unravel, after notifying Sofas and Sectional, they promptly sent us a new piece and the repair person came and in about 20 minutes, totally fixed it so it was good as new, definitely very happy

I had an issue with my sofa sleeper after 5 years. They were so accommodating. Pleasant to work with. their customer service is exceptional! I highly recommend them!

Making online custom production orders can be concerning…that being said, the professionalism, knowledge and consistent communication from the Sofas and Sectionals team members alleviated those concerns! Delighted from start to finish!

Sarah Nevarez was excellent. She guided me to Guardsman, the local repair agent and they diagnosed the problem. Sarah then coordinated the order of the part from Natuzzi and the part arrived this week. I am now waiting for Guardsman to arrive and complete the repair. Sarah's customer skills are considerably above average. She communicated with me via email every step of the way and initiated unsolicited status updates with the factory regarding delivery of the part. I was fortunate to have Sarah acting on my behalf and expect Sofas and Sectionals recognizes her efforts and will show her the courtesy of saying so. I am a highly satisfied customer.

Great response for initiating a repair process. So far so good

Once again, SofasandSectionals.com has provided a pleasant and seamless buying experience. Elaine and Cory were so easy to work with and super patient as I really wasn't sure what I wanted to purchase initially. They assured me that my happiness with my purchase was the priority for them and answered countless questions, sent many samples, and followed up on every question I had. This is my 3rd time purchasing through SofasandSectionals.com and I truly can't imagine ever going a different route again. Both Elaine and Cory have been with the company for several years, pretty much from when the company started. This also tells me that the company is a solid one to work for as well as one that obviously hires well! Highly recommend SofasandSectionals for your next purchase, you won't be disappointed. They keep you posted on when the furniture ships and where the product is located prior to final delivery to your home. It is well worth getting the white glove delivery service as well as the 5 year warranty for each order..they stand behind their products. Don't hesitate, and ask for Elaine or Cory though everyone I've ever dealt with there has been superb!

Sara was great -I have submitted my claim and am awaiting reply. We love our chairs no problem with the fabric very comfortable (well except for the one needing repair

Good service and good product. what more can you ask for, overall good experence.

I do not do reviews or surveys but your team strode out with their responsiveness and positive approach.

great customer service with clear communications and follow up.

I asked to return a faulty battery 6 months after I had received it. I had waited that long to take it out of the box and discovered the problem. There was no hesitation to help me and I received the new battery within days.

They were exceptionally helpful suggesting fabrics and colors snd sending samples. Ordering went smoothly. Eager to get our chair. It has shipped!!!

Sarah as our customer service representative has been a true asset in sofa and sectional overall experience. We are customers for life as long as we know Sarah is around with any issues. The value that Sarah gives to the customers are second to none. Thank you John and Jen

I will always buy my furniture from Sofa's and Sectionals! They have amazing and kind customer service and I LOVE my new sectional!! We had a small issue with deliver and the customer service team jumped right in and made everything perfect! Thanks so much for the great service and product!

You take a leap of faith when you buy unknown products online, especially for a significant piece of furniture that you can't try out, but I saw good reviews for Sofas and Sectionals, and leapt right in. The first thing I appreciated was the prompt responses through emails and phone calls when I placed my initial order - imagine talking with an actual person on the phone instead of a chat (which has its place sometimes). I don't have a specific date or person who assisted me because every person with whom I spoke was courteous and helpful. Even with the disappointment when a sofa I ordered was no longer available, the customer service reps helped me through the reorder process with alternate options, samples, and tracking. I am awaiting my new sofa in the coming weeks, and I know the SaS reps will keep me updated on progress and next steps.

Matt and Corey were so patient and worked as a team, atypical from my experience with furniture sales. I adore my living room set! The swatches and customer service made all the difference In my purchasing decision. The couches are the exact color and material of the swatches, also atypical from what I’ve experienced, but of course, in a great way ! Thank you Matt and Corey!