Company Details

Sarah in customer service was efficient and easy to work with!

TLDR: No, just NO. Buy local not online. Ordered a super expensive chair online. I instantly realized, I put in the wrong address, my work, not home. I called the customer support line right away. They corrected the address, but never corrected the address. You see where this is going...? Not to my house, dat for damn sure. Their customer service rep was incredibly rude....so rude I can't barely believe it. The shipper was good enough...they were caught in the middle, then kicked the can down the road week after week after week. It took FOUR MONTHS to get my chair. The whole time they had my $$$$ and they didn't give a dayummm.

Everyone we dealt with was responsive, professional and knowledgeable. Sofa is beautiful, in great shape and we were well informed throughout the whole process. Highly recommended.

This was our first purchase through Sofas and Sectionals and it was an exceptional positive experience. 2 Flexsteel recliners, both power, were ordered. One arrived as a rocker. One call later with Elaine and a request was in to return the incorrect chair which was picked up within a week. Afterwards I was given as much time as I wanted if my choice changed. And again when my chair was ready for delivery we received a call to schedule, and on the day of delivery, again, we received a ‘we’re on our way’ call. The delivery company and it’s personnel were conscientious and respectful. ‘Smooth and efficient’ the whole operation! Much thanks to Elaine and to Cory also, they ‘re the best. Trust them! Sheila Clause

The customer service was excellent. I was never put on hold or sent to voicemail. Questions were answered promptly and expectations were met on time. I had an issue with one of the recliners and it was resolved with immediate response and to my complete satisfaction. Everyone has a great experience when there are no issues, I had a great experience and therre was an issue which in my mind is the true measure of customer service.

My family purchased a 5 year warranty but found out that S&S needed to update the terms per WS. They will not repair, replace, or refund me even after I paid for the 5 year warranty.

I was sold a 5 year warranty but found out that it was a SCAM. They will not repair, replace, or refund me even after I paid for the 5 year warranty. New buyers beware!

Couch was just what we wanted and the communication and delivery was above and beyond

Sofas and sectionals stands by and supports the products they sell!

We went to many show rooms in the South Louisiana area to shop for a new sofa sectional. After narrowing down our choice to Flexsteel, we were AGAST at the price. We shopped online and found the EXACT same sofa for several thousand dollars less, including shipping and white glove delivery. The financing was also much better than the local companies offered us making the purchase MUCH more affordable. And they offered an extended warranty that the local stores did not. The delivery team was professional, courteous and very careful in our home. Date of experience: May 08, 2024

The whole process! The order came sooner; than expected, the delivery was very well orchestrated and the chair is exactly what my husband wanted. Very comfortable and big enough that his legs do not hang over the footrest.

Purchasing from Sofas and Sectionals has been a very positive experience. The ordering was easy. I did expect a lead time with custom furniture and it was almost exactly 3 months to the day. Of course, I was eager to get the sectional as soon as possible and when it arrived I was very excited. I did speak with Corey earlier regarding some questions and one specifically, "Are the back and sofa cushions reversible". I was told that they were, however, they are not. Also, there is about a 4-in leather covered solid surface under the back cushions which offers them great support but makes the seat cushions a little bit smaller. This is unusual in couch construction. It has no effect on seating or comfort. My only disappointment, and this is with Flexsteel is that they do not include a dust cover on the bottom of the sofa. All of the interiors are visible including rough sawn wood which drops chips and dust. Also one front edge of seam binding was about an inch too short and the gap was left without adding that edge binding. I am going to add the bottom dust cover myself and it is costing me about $9 worth of supplies from Amazon. I am also unable to find a way to hook the sectional pieces together so they don't move. These items are not deal breakers, however, I believe the customer should be made aware at least that there is no dust cover (possibly the retailer (S&S) may not know this). My delivery men were running a little bit behind, but I discovered this by checking the delivery website time and the delivery process went very smoothly. The gentleman were extremely pleasant and efficient. After I received the couch I thought I had received the wrong item as the outside packaging did not seem to measure what the website measurements indicated. I called Sarah, a little emotion in my voice, and she was more than patient and calmly explained to me that the measurements are of the sofa put together not the separate pieces, which is what I used to measure my room, anyway so everything turned out great. I opened wrapping materials and all was in order. I did not choose to select the premier delivery service, so it took me about an hour to remove all the staples and the packaging material. The unit is beautiful, love the navy leather,and I would highly recommend Sofas and Sectionals for their price customer service and high quality product.

Delivered today, exactly what we wanted. Setup etc perfectly done. Stayed in touch well from order to delivery, and great price. Highly recommend!

All of the agents working there are very professional and very hands on. I've been in contact with Elaine several times. She is a very diligent employee. She is very helpful and an exceptional employee. This is a wonderful company to purchase from. I'm extremely satisfied with them and highly recommend them to everyone

It is very difficult to find the size, shape and features you want in a sectional in more vibrant colors. We found Sofas and Sectionals.com through multiple Google searches looking for something unique. We needed a sofa-sleeper sectional that would fit in our basement in a dark teal color and this place delivered! The first order we placed without help and when it was delivered we realized there was no way it would fit through any options to get it inside our basement. We called and got very personalized service for our replacement sectional and it arrived yesterday and is PERFECT! We are so very thankful to this company for making our sectional a reality!

Super service from Sarah. SSS

Excellent customer service and stand behind their sales even 2 years later! Very responsive to emails.

The first sofa I bought wouldn't fit into my home. A friend of mine found the sofa I purchased and the low price couldn't be ignored. As disappointed as I was, Elaine helped me with the return of the original sofa and the purchase of a replacement. She was with me and kept me updated every step of the way. I would definitely recommend Sofas and Sectionals to any/all of my friends.

Very easy to place an order and kept me updated with the delivery date.

Not only did I get the best deal originally on my sectional (much better than local stores), a few years later when I had an issue with a USB port going bad and the manufacturer was not helpful, they stepped up and took care of me! I would hands down recommend these guys for a couch!