Company Details

It was quick and easy to renew on the telephone.

Good value, quick and easy. Not much is getting cheaper these days but the quote went down this year.

Email reminders/quotes. Simple online and over the phone assistance - made paying easier - and emailed paperwork

I was with Rentguard for 7 years! This year I had to take my business elsewhere due to the complete lack of communication and the interaction I encountered with the renewal team. The tone of voice and the conversation had definitely didn’t make me want to keep business with them! Unfortunate to have to leave after many years.

I had phoned in on Friday and was told I would receive a call back from someone to run through a new quote, I waited 6 hours to no call. When I then phoned in again, I was told the lines were extremely busy and it would be someone from a Nottingham office I needed to speak with. Confused and very unorganised.

Prices are ridiculous now! I don’t believe they can even justify this by service levels as every time I have phoned in it’s a nightmare!

very simple process to renew and the quote was very reasonable.

I Have used RentGuard Insurance several Years, and they have always provided with very good insurance prices, customer services and policy docs sent straight away via email. Only drawback now is that the prices are not as competitive as before, and have to look for different Insurers.

I had called in for a quotation to be told I was being transferred to the new business team, once transferred I was kept on hold for 18 minutes and then the line cut. Very difficult to obtain a quote from this company.

I previously was used to a good service from Rentguard in previous years. However this is the second year running I have encountered issues when I really shouldn’t do considering I have only two policy renewals. This year when trying to renew I was greeted with by someone stating they weren’t renewals and I need to be transferred and in my opinion they seemed rather angry in the fact I had come through even though I had pressed ‘2’ for renewals, so already I felt why on earth would I give business to a company that make me feel such a way. Dramatic drop in service levels over the years.

When I called into the office this afternoon I was greeted with shouting and very rude language in the background which I do not expect from a company as such. I was on the phone in which I said hello 4 times to no response with shouting and laughter as background noise, after 10 seconds somebody what seems like placed me on hold to the point I cut the line. Very unprofessional company, first time I had tried to use them being an NRLA member and I shall pass feedback onto the NRLA regarding this experience.

Rentguard have been awfully unhelpful this year so much so I have taken my policies elsewhere. I had phoned in to renew my policies and wanted to discuss the increase of over 100% in price, I was truly shocked when the renewal agent seem so unbothered and explained it was index linking and nothing could be done, this was understood but the pure rude tone I received really did aggravate me!

Brilliant customer service. I have been using Rentguard for all my BTL for the last 6 years. I am very happy with their communication and services.

Worked with Rentguard for a number of years as an introducer. I have never found it as difficult to get hold of a staff member for a simply quote, or discuss a renewal. I was informed they were short staffed however this is the case everyday!

Greeted with a very unprofessional tone of voice. Wouldn’t have thought I was calling a company and doesn’t make the customer want to even place business with them. I think they need to have a look at who they hire if I’m being honest.

I understand pricing has increased everywhere, but to be increased up to 110% seems a joke. Worse so, the renewals agent was very rushed and miserable and makes you wonder why you would even want to renew! Took my policy elsewhere.

Couldn’t get through on the phone to obtain a new business quotation as the line kept cutting off. Finally got through to be told the systems were down and I would be sent documentation once up and running. Still waiting!

Called in for a quote for a landlord insurance policy to be told someone would call me back, this did not happen for 2 days, gave them the benefit of the doubt and called back in to be told the same thing, to AGAIN no call back. Seems they don’t want customers business!

Renewals agents so miserable on the phone! Sound very robotic atleast have some enthusiasm if you’re taking customers money! I feel over the years service have dropped considerably, customer service doesn’t seem like they know what’s going on transferring me to the wrong team twice!! Not worth the hassle, prices gone up and service drops dropped

I'm trying to get my policy but all the systems are down.I have now phoned twice first time they said they would send it still waiting.