Jacob's Well Ln, WF1 3NT, Wakefield , GB
The lass (Kendall) I spoke with was great! Easily understood why I was calling, clearly explained what she would do, apologised for any "wait"time - and resolved my issue quickly and efficiently. Overall a VERY positive experience. It's so nice speaking to just one customer service rep who can, so quickly and easily, resolve your issues!
Straight forward conversation for renewal of my policy.
Lovely attention to detail and very friendly person
James was very helpful and efficient. He made the process of finding insurance for our HMO easy and stressfree. The policy was also good value for money.
I've been a customer for more than 20 years and have been consistently happy with the service and value for money. However something went wrong with my renewal last year and I would like to thank Dylan for patiently fully resolving it and keeping me informed at all stages.
Kendall was helpful and efficient during the process of renewing my block insurance policy.
Steven was great at rentguard. Very easy to deal with and helped me with my questions and enquiries. Made the whole process very easy.
Jenny was very friendly and helpful, however it's a bit of a con to charge you £50 admin fee when you renew your policy.
Great Customer Service! I contacted Rentguard with a concern over a refund issue, Dylan was prompt in finding the source of the problem and resolving it efficiently, keeping me up to date with the progress throughout and answering all my questions with professionalism.
Jay, who dealt with my enquiry was very helpful and assisted me in everything necessary to complete my insurance purchase all on the same day.
Personable, knowledgeable and efficient (Steven Wright)
Dashi was professonal, clear, easy to talk to, reassuring and made taking out a policy very easy. I’d spent a couple of hours wading through the internet with no joy at all, I won’t need to do that again. Thank you so much.
Sorry to end the contract with rentguard but got a cheaper quote somewhere else on line . Latest agent on phone was very good but was unable to match the price .
Very polite and professional. Not to mention friendly.
Dylan Westley was very helpful, efficient and patient with me. Thank you for your help Dylan.
Dylan Westley was very polite, efficient and thoughtful and managed to sort my renewal for me.
The operatives dealing with my renewals saved me £125.00. Both operatives were friendly and efficient and could not have served me better,
i have just received my annual renewal letter for the building insurance for my BTL property. Went up from £400 last year to £750 this year, including £50 just for doing the renewal. Found the same cover at direct line for £250. Fair to say i wont be renewing with rentguard for any of my remaining BTL’s when renewals come up.
Very polite with great understanding of customer service
Excellent support from the lady answering the phone. Very clear, super easy process. Thank you
