Company Details

Just like so many others: initially purchased (for a hefty price) a lifetime service. They cancelled it and offered to replace with a $20/year contract. And now, 6 even before the prepaid year is over, they request immediate increase to $35. You don't want to trust these people with your data.

I had some large files in cold storage from several years ago, which I couldn't restore via a browser (daily size limit applies). However, Zoolz guieded me through using the local restore app and that worked really well, thanks guys!

ZOOLZ Customer Support is 2nd to none

As many reviewers have already mentioned, this company offered lifetime cloud backups long ago but eventually revoked those lifetime accounts. You should think twice before buying anything from this company or buying anything from companies that were created from the same founder(s) of Zoolz. There was no refund, no replacement option, & not even an apology email for the failures?

HORRIBLE SERVICE DO NOT BUY, THE SENT THE WRONG ITEM AND THEN THEY WANT YOU TO PAY FOR THE SHIPPING TO RETURN THE WRONG ITEM, IF YOU COMPLAIN THEY WANT TO REFUND YOU A MINIMAL AMOUNT RIDICULOUS STILL YOU END UP LOOSING MONEY FOR THEIR MISTAKES, DONT BUY OTHERWISE YOU WILL REGRET IT

Avoid this cloud company at all costs! Their cancellation of my lifetime subscription without any compensation was outrageous. Their arrogance and terrible service are a waste of both money and time. Beware and steer clear!

I have been a user of Zoolz cloud backup for several years. Recently I needed some help deleting a lot of data on the storage. They responded in no time and assisted me solving the problem. I recommend the service. Trusted servers and great customer support.

I've been using Zoolz for a while now, and it's been a great, reliable, and cost-effective service. To be honest, I had doubts before trying it out, but they've proven to be a pretty legit service.

Extremely fast resolution to a billing issue by customer support. Highly recommended service!

I purchased what was supposed to be a one time payment LIFETIME 1tb backup storage plan, and then a few years later they demanded that I either upgrade my plan to join a monthly subscription or lose all my files due to them choosing to get rid of the original lifetime plan that many people (including myself) had signed up to. I am keeping my review somewhat brief to avoid saying too much and having my review deleted again with a long seemingly angry text response from the company being posted under it due to some inaccurate information being included in my review. The only reason for some inaccurate content to exist in my original review was because during the time I was receiving all the emails about the changes coming, in addition to some promotional emails mixed in the bunch, I saw more than one company name in the emails (or, I should also say I received emails from some other seemingly partnered or related company) during the same period and assumed it meant that a company name change was probably taking place. Apparently, there was no name change and both companies are not the same thing. Nevertheless, the emails were confusing and I can remember when they first requested that I consider joining a new monthly subscription plan while breaking the news that the original one time payment lifetime plan that I had paid for was going away, but the people who already had it would not be affected (in other words, we were "grandfathered in"). Next, I eventually started receiving emails stating that it would be ok if I chose to keep the original lifetime plan I paid for, but there will no longer be customer support for the lifetime plans. I still chose not to change the original lifetime plan I had. Finally, I started receiving emails informing me that the one time payment lifetime plan I paid for was being eliminated entirely and the only two options were to either upgrade to a new monthly subscription plan or try to download and save everything I had uploaded within a certain time limit before it was all deleted. According to the definition of "lifetime," I must say that their original promotion for a one time payment to receive a lifetime subscription of 1tb storage was a BIG lie or deceptive act, as I was lead to believe I was paying for and using an online storage service that would be available for me to use for a lifetime (or at least the lifetime of the company), only to be told a few years afterwards that they pretty much changed their mind and decided to do away with that lifetime plan (after many people had already uploaded a lot of important, personal and sentimental files and memories with the assumption that the lifetime plan they paid for would at least remain for the entire life span of the company). This situation should not be silently forgotten and swept under the rug as time goes on and reviews about this genuine experience are no longer allowed to be posted due to the timing of incident rapidly becoming a time that was too distant in the past to talk about. Luckily I was smart enough to also save all those lost files somewhere else and not put my complete trust into this company. I also have the emails and original payment agreement made saved as well. To make sure I keep all things as accurate as possible, I want to apologize for my review turning out to not be as "brief" as I thought it would be when I started typing it.

Shocking customer service - trying to import my backup that I was running on my desktop computer to my laptop. You would think this would be a very simple process! Followed all their instructions (after multiple email replies where they didn't address my question) and it's still not working. So can't run my backups and have to wait another 24 hours for customer service to reply to an email. Better services out there - avoid this one.

Today my harddisk broke and all my files were lost. It's very easy to restore everything; 1. get a new drive 2. select restore data 3. select the data 4. push restore. The only thing is you have to wait 3-12 hours before the files are recovered; but for 100€ a year, i don't mind. (the only thing i'm missing is the function "view the directory's as they were on a specific date") but 5 stars more than worth!

Stay away of this company and all the companies that are associated with it. They are scammers which offer "lifetime" subscriptions (which is not a sustainable business model at all) and then they change the conditions and held your data hostage. At least I always had my data stored in 3 different systems, so I've gave them the finger and moved on.

Don't trust these guys. They sold me a LIFETIME backup storage solution and then after just 3 Years they demand an ANNUAL payment to keep my service going. So your lifetime payment was just for 3yrs... KEEP CLEAR and go elsewhere. My lifetime cloud storage that I purchased at pCloud years before I joined Zoolz is still treated as lifetime and free of any charges.

Zoolz (is and has been the worst decision of my life....) lifetime purchase and then....surprise maintenance costs! Wish I had never come across it..... Even though puchased I will not and have not used it (fortunately)

When I first bought Zoolz's "LIFETIME" (that died after 3 years) 2Tb storage plan back in 2017, I thought their name was "cute". For those of you who may have missed it, Zoolz (actually Zuul - but close enough) was the name of the DEMON who lived in the back of Sigourney Weaver's refrigerator in the movie "Ghost Busters". Little did I suspect that they would actually live up (down?) to that name BIG TIME! I suppose if one is demon possessed, 3 years is a "LIFETIME"! RUN - don't walk from this DEMON company!

I was unclear on how to find my photos and documents online on my laptop instead of my phone (if my phone was lost). I wrote to customer service and they responded with 24 hours with the exact answer I needed. I a very happy with their customer service.

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Zoolz backup software is a game-changer. It's fast, secure, and incredibly user-friendly. Highly recommended for hassle-free data protection!

I've been using Zoolz for almost 1-year now. Didn't had any difficulties with the software, and their support team is super helpful! One of the best decision I've took in my career!