, 19044, Horsham, PA, US
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
I always kick myself for not contacting the support team sooner. I don't need to stress to figure something out, no matter how small the question they are happy to help and always patient when I explain the situation.
Easy to use, great templates, easy billing, very good customer service. Been with them since 2016, they are always updating and improving too
Therapy Notes has a well designed system with 24 hour support. When needed, Therapy Notes support team will translate obtuse Reason Codes into logical, clear, and actionable steps where I was able to resolve billing issues. The team is well trained, talented and friendly. How refreshing! We have no regrets switching to Therapy Notes.
Always responsive to customers. Provide great support with their product.
The staff at Therapy Notes, LLC are so helpful and patient with customers. It's so stressful when we cannot access our account and they are always helpful with leading us through the steps to remedy the situation.
Very happy with Therapy Notes! Great customer service and a very user friendly platform.
Love TN! They always explain things step by step when we need help very thankful to have TN
I have used Therapy Notes for 9 years. I have been more than happy with their services. Making a progress note is easy. Many sections of a note will repopulate. Reminders about Treatment Plan reviews are helpful. The program prompts are always helpful. When I have needed help, the specialists in their Help Line are knowledgeable, effective, supportive and very helpful. I have always had positive interactions. The standard monthly fee has been helpful, and very reasonable. I have used other EMR's which have not been user friendly, and have required irrelevant, or redundant documentation. They have been time consuming and extremely frustrating. I have a feeling of satisfaction using Therapy Notes which is a welcome experience as a run a therapy practice.
This is one of the worst jobs I’ve ever worked. When you see the poor reviews, please take note, read them and believe them. This company’s training is a waste of time. If you’re just looking to collect a check every two weeks then fine, otherwise don’t even consider this place. If you care about your mental health, this isn’t the job for you. They train you for about 6 weeks and give you a 70 question test as if you’re in school on the second week. They cram so much information in training that it stresses you, only to find out that what you’ve learned in training has nothing to do with your day to day duties. This company has failed to provide a healthy workplace environment. They throw you on the phone as if you’re just supposed to know what you’re doing even though they didn’t train properly to set you up for success. Not once did I feel confident with the material and neither did a lot of my colleagues in training. We would just fake it to get through. The day I walked away from this place was the happiest day of my life. When you have questions, instead of helping you or leading you in the right direction, a lot of the trainers and leads treat you as if you’re a burden for asking questions even though asking questions is so highly encouraged especially during training. They never give you a straight answer and will have you researching almost all day. There are a few good trainers however they’re overshadowed by the ones who provide no adequate assistance or by those who just read off the training PowerPoints we’re given. You’ll work a pretty decent schedule during training but after that, be prepared to be asked to work on weekends or late shifts since it is 24/7. The call volume isn’t terrible, however every call will be different and if you’re not provided with a good lead who has actively listening and is willing to help, you’ll feel like you’re drowning. I’d imagine the turnover rate is pretty high considering that the longest running lead has only been at the company for 2 years. The other leads are fairly new and have no idea how to properly assist. You every move will have to be put in slack (restroom, emails, lunchbreak, etc.) This company has potential, however potential is not the everyday reality. Trust me, you can find something better!
The customer service is the VERY BEST! Every staff member is helpful. They are constantly developing the software in a way that makes it easy and possible to run a successful and ethical business. Customer Service Rep Mike S helped me navigate some tricky billing steps and did so with patience and kindness.
Therapy Notes does an excellent job helping me to manage my solo private practice, handling notes, billing, etc. and also provides exceptional Customer Service which helps me to waste less time, feel less frustrated with all of the above. They are always available, literally 24 hours a day, always kind, informed, patient and thorough. In addition, TN is always iterating, listening to user feedback to offer what users are asking for to the best of their ability, making administration of our practices easier.
Super happy about my choice to go with TherapyNotes. The platform offers a lot of options for my private practice, customer support has always been thorough, knowledgable and friendly.
Responsive and easy! I was so impressed that my issue was resolved so quickly! Thank you, my hope in customer service is restored :)
Brandon walked me through my issue step by step all the while showing great patience, friendliness, and professionalism. He was a wonderful representative of Therapy Notes. I really value the Therapy Notes platform to keep me organized in my practice, and it's important for me to say that I feel valued by Therapy Notes.
The way customer service should be, Bethany the rep was amazing and she was the best detective trying to figure out my issue. She did a fantastic job.
Johnathon was super! He got the job done and resolved my problem. This is the second time in several years I’ve used support and both times were pleasant experiences. Thanks to Therapy Notes!
My call back was much quicker than I had anticipated which was great. I wasn't prepared but she was very patient with me and got an email sent with step-by-step directions which were straightforward. I was able to get what I needed done promptly and I appreciate the help I was provided.
The availability of live human support at Therapy Notes and the seamless flow from scheduling to documentation to billing enables therapists to be therapists instead of consuming their day with administrative tasks. It’s a no-brainer.
Therapy notes support staff are the best I have ever worked with and never fail to help me with my problem! I appreciate them so much!
The support team is always quick to respond to my emailed questions. The answers are helpful and easy to understand. Their 24 hour phone support is also great! I never have to wait long for a representative, they are knowledgeable and understand how to resolve the issue. I always recommend Therapy Notes over any other software and the responsive support is only one reason.
