Company Details

I appreciate everything about TherapyNotes! Their app is straightforward and very easy to use. I find that it works really well with my workflow, and I appreciate TN making it (relatively!) painless to do insurance and billing. But a great app is nothing without a great team, and it's in this area TN truly excels. Yesterday, I called in because I screwed up the billing for a client (Like I said, relatively painless!). Carly was able help me sort out the issues, explain why the mistake happened, and then guided me through how to fix the mistake. In all, it took less than 20 minutes. And I think that's incredible.

I had an excellent experience with Therapy Notes' customer support team, particularly with Anna, who was incredibly friendly and efficient. She handled my issue quickly and professionally, answering all my questions with patience and clarity. The entire support team is always kind, attentive, and willing to go the extra mile to ensure that any assistance I need is provided. It's rare to find such a consistently high level of service, and it makes using Therapy Notes a pleasure. I'm always confident that any support request will be handled with care and expertise. Highly recommend!

Communication was excellent. I was updated even when the news was the same. I felt paid attention to! They resolved the issue! I am very pleased with support as they always have been so helpful.

TherapyNotes has set the gold standard for customer service in the world of Electronic Health Record (EHR) software. As a busy mental health provider, I have tried several systems over the years, and TherapyNotes stands out not only for its comprehensive features but for its unmatched customer support. From day one, the customer service team has been incredibly responsive, knowledgeable, and compassionate.Their live phone support is a game changer compared to other EHR systems with frustrating automated responses or long wait times. Every interaction feels like a priority, and they go above and beyond to ensure issues are resolved efficiently. Beyond their responsiveness, the support team is extremely patient and thorough. They take the time to guide you step by step, ensuring you feel confident navigating the platform. I never feel rushed or dismissed; instead, I feel valued as both a user and a provider working to care for my clients. TherapyNotes has thought of everything for clinicians: intuitive workflows, detailed templates, HIPAA-compliant tools, and seamless billing features. They not only deliver an exceptional EHR product but make sure users feel supported every step of the way. For any provider seeking an EHR with outstanding customer service, TherapyNotes is the answer. Their team is professional, courteous, and always a call or email away. Choosing TherapyNotes has been one of the best decisions for my practice—I cannot recommend it enough!

Brittany from TherapyNotes went above and beyond to help me with billing issues, including setting rates for self-pay clients and submitting payments. She patiently walked me through each step and even helped troubleshoot a separate issue with my Merchant account for CardPointe, which involved ensuring email settings weren’t blocking important prompts. This level of customer service is exactly why I switched to TherapyNotes within six months of starting my private practice. The support I receive here, including Brittany’s professionalism and problem-solving skills, is a world apart from endless email exchanges with my previous EHR. I deeply appreciate Brittany’s help and the superior customer service TherapyNotes consistently provides.

Always willing to help, always professional, and open long hours including weekends. Trent K. was exceptionally kind.

TherapyNotes provides an amazing interface and is very user friendly. Any questions that I have had have been answered with confidence and their Emails have also provided useful information without any fluff. I would recommend TherapyNotes for any practice.

When I called, Starr- the representative listened to my needs and was able to help walk me through how to resolve my issue. On top of just giving me an answer, they stayed on the line until I was able to use the information they shared and confirm that my issue had been resolved. 10/10

I absolutely love this company. They are responsive, helpful, and their software is easy to use.

I was having a problem entering a client's copay requirement, whose payer was out of network. Tommy stayed on the phone with me and showed me how to work around it and provide my client with an up-to-date statement.

Brittany was perfectly helpful regarding my billing questions. Brittany is part of an extraordinary team at TherapyNotes. I don't think you can find a better EMR provider than TN.

Mike S was a great help this morning. He was kind, quick, efficient and a breath of fresh air on this stressful Monday morning. I am grateful for Mike's help figuring out our billing issue.

Their call line is extremely accessible and their reps are really efficient in getting your questions answered which I appreciate.

The customer support at TherapyNotes is truly top notch! Each time I've needed to request support, the support staff have been attentive, kind, and motivated to help me get things fixed! After realizing there was an issue with my ePrescribe functionality, I contacted support late in the evening hoping someone would be there. Ashley spent at least an hour trying EVERYTHING she and her colleagues could think of to resolve the issue before resigning to send the ticket to the Dose Spot team to review and correct. I really appreciated her efforts to get my issue resolved, since delays mean delay in patient care. I really can't praise the support team at Therapy Notes enough!

The representative, Jay, was very knowledgeable with the system and navigation of the correcting my billing error. He was patient and answered my questions with kindness.

Been a customer for over 10 years. Solo practitioner. Love this product. The staff is always knowledgeable, very responsive and very helpful. I’ve never had a question that they could not answer and I’ve never found a shortcoming or an “I wish” thing with the program. The monetary value of the product is also very favorable and was very stable over the years. Reliability and customer updates and upgrades are always timely and informative. I’m sure they’ve grown a bunch since I first became a customer but they still have a small business “down home” feel. Highly recommended – for one, among many other factors – if you want to feel like you are a human being talking to other real human beings who can actually help you. Wayne Harper, EdD // Licensed Psychologist KY, IN

I normally do not leave comments but this time I really had to The Customer Success Representative Steve G. He has provided the most and best customer service that I have received in years. I definitely will be expressing my positive express with a lot of my colleagues and business partners. If I was able to send this representative something in appreciation of his Michelin star customer service I would. Please extend my huge thank you!!

Bethany the help desk tech was friendly, patient, kind, respectful, and knowledgeable. She taught me how to correct a billing error that I had made and sent me links to videos that will teach me how to enter payments correctly.

I submitted a question to the support group. I got a very prompt, thorough, and helpful response. Great job!

Therapy Notes Support Staff have always been available should an issue arise. They are quick to answer the phone and even quicker to find the issue and suggest a solution. We are very please with this support and hope to continue this relationship in the future.