Company Details

Awful platform, not intuitive, and it crashes at least 2-3 times per month with customer service telling you they're working on it. There are much better platforms to use like PracticeFusion, and even Charm, which are connected to lab services like Quest. Don't bother with this thing.

Customer support is always so friendly, helpful, and patient. The platform is easy to use for patients and providers. I am so glad I chose therapynotes for my practice’s EMR.

This is the best business. You can call day or night with the most mundane and easiest of questions and everyone is so helpful and easy to understand. My assistant has covid and I do not know how to do a lot of the administrative functions and they have been patient and helpful.

TN is the best. Seriously. No matter who I speak to in customer service, they are friendly and oh so patient with me. Their product is intuitive and constantly improving. As a solo practitioner, I couldn't be happier.

Very short wait time for support. Knowledgeable and helpful tech support 24/7. Willing to help and teach

TherapyNote support staff are extremely supportive, knowledgeable, professional, and friendly. I call them any time that I need to navigate through the platform as needs come up. They are there making sure that the questions are answered and walk you through the whole process. Thank you for being there!!!

The customer service reps had great interpersonal skills! The issues were solved in a timely manner with patience and support.

They are open, honest, accurate, friendly...I could go on for hours. Great company, great employees. Highly recommend.

Natalie was wonderful!!! She was kind, informative, and truly took her time to help me find a resolution to my issue! I will ask for again next time!

I like many aspects of TN but I have one big problem. One of the selling points was a telehealth platform. It was working well for a month and overnight it didn't work unless the patient had a patient portal. The population I work with has problems with portals. I've been told TN is working on it but now we are going into the second month without it and I have had to return to doxy. Frustrating. One day after I wrote this review the problem was resolved. I suggest that the person who responded check into the problem with colleagues.

Because I'm new to TherapyNotes, I enjoy having access to a representative 24 hours a day who is willing to discuss my issues with me. Thanks for your support!

Carly provided exceptional assistance in addressing my inquiries and offering valuable suggestions for development. Her approach was not only helpful but also characterized by a warm demeanor. In an era where customer service often feels dismissive, Carly's attitude was a breath of fresh air. My entire team can attest to the fact that Therapy Notes consistently delivers both supportive and courteous customer service. Kudos to Therapy Notes for maintaining such high standards!

In the few times over the past 10 years that I have needed support using TherapyNotes, a human answers my questions. They are always polite while walking me through how to correct something. Being able to talk to someone is so important to me in this day in age.

I have been a TherapyNotes customer for over 6 years, and have had 100% fabulous support for any issues, big or small - the customer service team are literal rock stars. TherapyNotes fits all the needs for my group practice and watching it grow and adapt to the changing needs of mental health providers through the pandemic was incredible. If I had a complaint I would not hesitate to share it, but I have NONE! Scheduling, billing, notes, client portal, outcome tools, telehealth, appointment reminders, always adapting. Rockstars.

The representative actively listend to my concern and frustration. The rep was calm, ensured that what I was needing help with was what I was saying. This rep walked me through the process, step-by-step. I felt listened to and validated. My concerns were resolved within minutes.

Therapy Notes support team is truly supportive. The rep took the time to understand my issue and it was after he had a clear understanding that he offered a simple and effective solution for my problem.

Today I was helped by Cheyenne. She was very patient and kind and addressed all of my needs happily. She was really knowledgeable and was willing to go the extra mile and help me investigate the things that didn’t seem right. She went above and beyond and tried to brainstorm ideas with me even about things that were not technical issues necessarily. very personable And kind!!

When I required additional information, their team was there to provide real assistance. The person to whom I spoke were knowledgeable, friendly and timely. Great service, overall. Thanks for a great chance to also use the system up front to familiarize myself with the intricacies.

To the team at TherapyNotes, I’m astonished by the quality of your product and the superiority of your brand. From the robust but intuitive software you’ve created to the professionalism and sincerity you demonstrate in each business domain, you are serving your customers at a level that’s sure to either terrify the competition or force it to emulate your model. Regardless, you have a lot of reasons to be very proud! Sincerely, Chuck Weigand, MSW, LCSW

The service is fairly inexpensive for everything that's offered and scheduling and billing are easy once you get set up. Things I would like to see improved: Telehealth video options are limited, could be much better without having to pay extra. And it would be great to have the option of being able to use a DAP format for notes. That being said, I've tried a few other options and TherapyNotes has been the simplest and most user friendly. When things don't make sense, they provide plenty of support and instructional information on the website. It's relatively easy to understand and I've generally found it more helpful than the online introductory sessions.