Company Details

Bethany O. and the whole Therapy Notes service team has helped us so much to troubleshoot any issues. Amazing service!

Outstanding Customer Service Reps. I've been using TherapyNotes since 2020, and their reps have always friendly, helpful, knowledgeable, and unexpectedly informative. A priceless resource for me as a one-man clinical practice. Also, the hold music is pretty good.

I can always count on amazing customer service from therapy notes. Going out on my own as a private. Clinician was definitely difficult and therapy notes made the process so much easier. No matter the problem is small or large, therapy notes has amazing customer service. Group is amazing and quite a great community, and my most recent experience with Rocky B. truly captured why I will be a forever therapy notes customer. Rocky went above and beyond to help with uploading documents and supporting me through multiple days. You can’t ask for more than that, amazing customer service!

Since I’ve utilized TherapyNotes for the last five years. all staff who have supported me have been patient, helpful, and knew how to navigate the system.

TheraapyNotes customer service reps work like Trojans. They don't stop until the job is done.

TherapyNotes is the rare company which still gives excellent customer service. In my most recent interaction, I called and immediately got someone on the phone (in the past, if there is no one immediately available I appreciate that they tell you what number you are in line and an approx wait time). Kat took care of me, calmed me down, helped me figure out what support I needed, walked me through the steps, even showing me directly what I needed to do, and sent me a detailed email outlining what we talked about. She also let me know the next steps and how to recontact her or someone else if necessary. I had been hesitant to pay for therapynotes as a solo practitioner who had done all the notes and billing myself for many years, but I don't regret my monthly fees in the slightest now!

Therapy notes is the best online software for psychiatry and other mental health services. The program is user-friendly and the support from IT is excellent.

I reached out to TherapyNotes with several questions, and Kay's email response was fast, professional, and incredibly helpful. They addressed my concern thoroughly, provided clear instructions, and even included helpful links for additional resources. It’s clear they value their customers and go the extra mile to ensure a smooth experience. I appreciate their efficiency and attention to detail—something that makes managing my practice so much easier. Highly recommend TherapyNotes for their exceptional service!

I called with a question that was borderline TN territory. Carly was so helpful and walked me through it and sent me a link with some great and really helpful information. She was great and I appreciate her help and guidance. Brad

Customer service is beyond excellent. Everything these folks do helps me manage my solo practice more easily. I cannot imagine having to use a different EHR provider. I have used them consistently since 2019, so over 5 years.

My interaction today with a support team member was extremely helpful and she was a delight to work with. I can say the same for all of the team members providing assistance both by email and a pcall. I am new to TherapNotes and really appreciate a very short waiting period when calling for support; And S was really personable and patient with me, and gave excellent directions while trouble shooting with me regarding the interface between TherapyNotes and Medicare. Thank you!

Luis R assisted me with getting back into my account last night. Having kind, patient, competent help available makes all the difference (on a Saturday evening, no less!).

Emily was patient, knowledgeable and successful at helping solve my technical concern and I am not the most technologically savvy person. I really appreciated that!

Concise and focused answer to a question. Very friendly and encouraging. Excellent customer service.

The support staff helped me fix a billing error I made. I felt it was a really bad situation, but they helped me to correct the error. I was extremely relieved! They have given our practice amazing customer service.

Emily deserves a 10-star rating! She answered all my questions thoroughly. I am a tactile learner; therefore, I am hands-on. Emily walked me through the process of the telehealth protocols I inquired about. I have been utilizing the TherapyNotes software program for almost three years now. I feel very comfortable navigating through this electronic software the more I utilize it. I have been in the mental health field for approximately 20 years. This software program is, by far, the best system I have utilized since I entered the mental health field. A big shout out and huge thanks to all the support staff who are available to mental health practitioners 24 hours daily. We need you, and you are sincerely appreciated! Respectfully, Dr. Angela M. Jackson, PhD, LPC Licensed Professional Therapist Social Service Practitioner Renewed Mind Enrichment Therapy & CSN LLC

China, the customer service representative who responded to my issue, was kind, courteous and validating of my request. They went above and beyond by following up with me a second time to make sure I received a solution to my issue. Thank you to China for the excellent customer service!

I've been with TherapyNotes for almost 2 years. They provide outstanding customer service. When I have a question they respond in less than 24 hours by both a phone call and email. The work efficiently to resolve issues and keep you informed on upcoming changes to the program. However, I rate a 4 to allow room for improvement. I appreciate the improvements to treatment plans. I suggest and request there be an additional signature line placed on it for beneficiaries who are between the age 12-18. The added signature could be triggered by the client's birthday. Also, It would be greatly appreciated if the therapist originally signature could be stored for use on documents instead of computer generated of course the typed name and time stamp would remain. Client Profile could be improved by using a method similar to uploading insurance card information or taking a selfie. Also, I am pleased to see updates to outcome measures and the results being populated into progress notes. It would be nice if those baseline results were populated into intake to support diagnosis, dependent upon signed document date. Any outcome measures performed after that date would just show up on the progress note. Lol, That might be a bit much. Although it will be very useful. Keep up the great work 👍

Great customer service - friendly, responsive, helpful, and go the extra mile to help.

Very helpful and efficient!