, 19044, Horsham, PA, US
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
I have used TherapyNotes to do billing for my wife's psychotherapy practice for 3 years. TherapyNotes is a great application that makes it easy to submit claims, charge clients' credit cards, and apply payments. TherapyNotes support has been outstanding. Therapynotes just resolved an issue for me for a BlueCross claim. The client had Anthem Blue Cross insurance, but Anthem denied the claim due to an EDI data issue. TherapyNotes, working with their claims clearinghouse, determined that I should submit the claim to Blue Cross Massachusetts. This seemed odd but Blue Cross Massachusetts accepted and paid the claim. Reseaching and resolving this required time and persistence on TherapyNotes part.
I am a new customer and new to the private practice world. I had tested out a few other systems prior to deciding on TherapyNotes, due to the assortment of features it offered and positive reviews. Today, when setting up contact with my first client, I had multiple questions about how to use TherapyNotes to communicate and allow them to share documents with me, and when I called the support line there was no wait time to speak to someone. Kristy from the support team answered all of my questions thoroughly, and took the time to walk me through the steps and also sent me a thorough follow-up email I could look back to for reference. I've been very happy with my TherapyNotes experience so far and highly recommend this EHR system!
The team at TherapyNotes offers thorough support provided by professional and capable staff. I found my request for assistance to be answered quickly and the issue at hand resolved. I was impressed!
I've ALWAYS really appreciated the speed with which my calls are answered. Once on the line with the support personnel, my questions / issues are resolved with the utmost professionalism. EVERY call is also followed up with an email regarding the issues and in THIS instance, steps to resolve the issue in the future were all laid out. WAY TO GO!!
The customer service experience with Ben S. was so helpful and I greatly appreciate the time that was taken to help my issue.
The EHR patform is straight forward, user friendly, and intuitive. I've been using it for years. The team is constantly making improvements and the customer service is outstanding.
I am so pleased with the quick response I received after providing feedback to TherapyNotes. Faith P., the Team Lead, reached out and responded to my email with care and support. This level of service is the very reason why I left SimplePractice almost two years ago. Thank you for all of the work that you do to support our profession and for making our lives so much easier.
TherapyNotes is the backbone of my therapy practice, making complex tasks simple and intuitive. Their customer service is top-notch, with Emmi as a standout—always ready with a quick, effective solution. It's more than an EHR; it's a partner in my practice's success, providing peace of mind with its reliable and genuinely caring support
This company has stayed on top of any issue. They are continually updating the product and if a clinician has a need they easily take feedbacks a d implement those into the program. So much simpler to use and a much better product for the patient than the other leading products.
Outstanding custom service! The staff completely know their product and are easily able to answer questions. I have a significant neurological disability and they have been uncommonly attentive. The world needs more organizations like this. I hope they pay their staff well because they are in a league of their own😊
I have heard excellent things about TN's customer service and got to finally experience it myself! I spoke to two lovely people yesterday who got my questions answered quickly and who knew EXACTLY how to help when I wasn't even sure of my questions. They are fantastic.
24/7 support- polite customer service with positive attitude wanting to solve the problems. Excellent!
Therapy Notes help and support has never disappointed me. They are there 24/7 with minimal waits. The help is trained, knowledgeable, motivated to help and solve problems. They are patient and respectful in the process and if they do not know the solution they find someone who does. My admin assist and I frequently remark to one another how wonderful this resource is. I've used five other EHR services for psychotherapy software and NONE compare to this. If there is something they can do better they ask, they research and improve. Thanks!
Prompt, clear, and effective tech support.
very easy to use
Long term user of this EHR. Platform is frequently updated with helpful features--without increased cost. Customer service is responsive and skilled. I needed assistance with PCI compliance and the support professional went above and beyond in updating my PCI compliance and requesting a fee refund.
Natalie was so helpful in getting our office set up for payment processing on TherapyNotes and answering all of our questions. TherapyNotes support is truly unrivaled.
I was able to reach someone to help directly (Shakiera S), and she guided me through my issue very clearly and succinctly. 24/7 support and no hold times also made things easier.
As always, the TherapyNotes staff was friendly and helpful. The response I received was quick and the information provided was exactly what I needed.
As a psychologist, documentation is an ethical obligation and a bear to handle. TherapyNotes makes it easy to be organized and thorough. They have form templates that indicate what needs to be documented for each type of note (e.g., progress, termination, etc.) and allows shortcuts from earlier notes, where appropriate. The scheduler lets you include everything you need, and is linked to notes and billing, so that nothing falls through the cracks. You can bill insurance directly and easily with a push of a button. There is even an option to take cash, HSA, or credit card payments. And customer service via telephone where real people answer the phone 24/7, and are professional and supportive. There are more features but the best thing is that TherapyNotes is the most professional electronic medical record (plus) system out there.
