Company Details

No hassle return, once they had a replacement model in stick, it took less than half an hour to get it all processed.

Customer Service Representative, Alex, provided me topped-notch quality support and service. He is very customer focused and customer friendly.

Cherry, who helped me with my return was very helpful and efficient in getting me a replacement right away! Totally, recommend Snow Joe they stand behind their word and products!

Understood the issue and helped me in resolving it

Quick response Very patient

Very helpful and friendly customer support experience from Michelle Estrera to process my warranty return. Thank you Michelle!

Alexander: Helpful. Responsive. Respectful. Appreciative. Good job.

Romel was very helpful and professional in navigating my issue with me

Marie was very helpful in resolving the problem with great results!

Making an exchange on a warranty item was super quick and painless.

The customer service was amazing!! Cherry was absolutely amazing!!! Best company and staff I may have ever dealt with!! Extremely nice and prompt on replies, almost so fast I was amazed!! They helped me with every hurdle, and helped fix my issues quicker then I could believe!! Thank you sno joe and Cherry!!!👍👍

Excellent Customer Service

Outstanding and friendly customer service

solved my issue

Alex was very helpful. He located the part # I needed for my now discontinued hybrid shovel. We love our SnowJoe and customer support has always been great. Thanks So Much!

When I called Sun Joe I was connected with a representative of their customer service. I talked to Alex, who was more than helpful. He explained in detail step by step to solve my problem. In a matter of minutes we were done. Problem solved. Thank you, Alex. Thank you, Sun Joe

Warranty was honored without too many hoops to jump through. I am however surprised as this is the 2nd hose that has failed within a warranty period

I'm delighted to share my fantastic experience with the SunJoe customer support team, particularly with Cherry Villarine and Julie Rebucas. Their exceptional service truly exceeded my expectations. Cherry and Julie were not only knowledgeable but also extremely patient and attentive. They went above and beyond to address my concerns and provide a swift resolution to my issue. Their professionalism and friendly demeanor made the entire process a breeze. It's rare to encounter such dedicated and helpful individuals in customer support, and I'm grateful to have had the pleasure of working with them. SunJoe is fortunate to have such exceptional team members like Cherry and Julie who consistently deliver top-notch service. I would highly recommend SunJoe to anyone in need of reliable products and outstanding customer support. Kudos to Cherry Villarine and Julie Rebucas for their outstanding work!

Good customer service. Forgot to enter my first order discount code. They wound up giving me a credit for it. Mdse seems good quality. Haven't used them yet because we don't have any snow. Quick shipping.

Your person was tremendous. He understood my inquiry and walked me through the solution. Great service. Thank you, Don