Company Details

Michelle the agent was very helpful She’s a real pro with knowledge and personality

Always very helpful and responsive when there has been any issues. Easy to order parts and warranty registration can be all in one place. Products are light weight, especially for older ladies to handle and deal with. Assembly of products are easy as well. Love the products.

Very helpful support person walked me through process of the claim. i believe i was promised that the replacement would be here in 2-3 days, still waiting, although that's on the company not the agent who was great

Julie was exceptionally patient and listened to me. I appreciate her time and kindness in helping to resolve this issue so that I could get a faulty equipment replaced. Thank you so much again.

The leaf blower works well but the battery has a very short running time...it needs to be able to run for about 35 - 40 minutes to complete my courtyard area.

Very knowledgeable and polite lady named Christina (contractor) could not ask for better customer service experience.

I was extremely pleased and impressed with how well you guys run your company. You took back my faulty air compressor without any hassle or problems. I will use your products again. Thanks

Frustrating experience to get compensated for defective product under warranty. My lawn mower broke within the two year period. Sunjoe offered what I paid for it ($127) since it was out of stock but the cost of the lawn mower on their site was much higher ($230) than what I was given. Called and asked for a higher amount to account for price increases and was told “we’re only going to focus on the subtotal paid” and that “if we were to increase credit, it would be a huge hit to our company.” Like what? I asked if I could talk to the supervisor and the customer support rep ended up giving me a new mower. Really silly run around that could’ve been solved faster. It’s obvious Sunjoe incentivizes it’s customer support reps to make the replacement process as painful as possible for the customer to avoid shelling out money for defective products.

Agent was very helpful in offering a solution with my warranty claim. Professional. Friendly.

My 10 inch cordless chainsaw stopped working. It was still under warranty. I had receipt and serial number info. When I called and spoke with Marie, she walked me through a series of questions to make sure I had tried all of the possible fixes. I had. She quickly verified all my information, told me how to package and send back my existing chainsaw, and then described the upgraded chainsaw that Snow Joe would send me as a replacement. Done deal. Great customer service.

The woman I spoke to was very helpful. She double checked all the information that I had to give her. I was registering my product on line and I could not do it. I called and my wait was less than a minute. Very good service on this phone call.

If you can believe this, the experience I had in warranty of the hose I purchased through Amazon was actually super easy. The representative for Snow Joe picked up my phone call almost immediately. Romel, the person who assisted me was attentive, knowledgeable of the product, and very efficient. Took care of the warranty issues immediately and I was on my way. Thank you to Snow Joe. I will buy their products in the future.

Alex was great at solving the problem, He made sure I understand why the problem happened

I spoke to a representative named Ray.He was patient an helpful. He walked me through steps that got me pressure washer working again.

Very helpful and understanding.

Ray assisted with my online order changes. Thank you!

Alex was able to solve a problem for me that was not resolved via multiple email attempts. He was very considerate of my frustration and resolved the issue in minutes. Thanks Alex !

Great customer service

You told me I would be getting a replacement. I've been waiting since March and still nothing. Finally got my replacement. My neighbor was holding it for safe keeping since it was left outside a locked gate.

Fast and very good experience