Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, GB
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Kareema Mohammed was extreamly helpful today. Diligent and patient ( not a simple problem to fix!). Always had great service from RMS
Thanks for good job
exellent service. Kareema Mohammed went out of her way to assist me this morning, understanding i had an old terminal but was still able to guide me through an issue i had. then offering me an upgrade. thank you
Adilia Begum helped me set up a new card machine. She was patient, courteouss and explained the process clearly to someone who is not tech minded ! Fantastic service.
Service from Jake Murray Such a big help , Very professional and patience!, very good experience. Okay
Great to talk to advisor Jake Murray who made terminating the agreement very effortless and a very simple process
Absolutely outstanding and professional customer service! Thank you Kareema Mohammed!
Leonie was fantastic, sorted my problem swiftly.
Just spoke to Melvin who was most helpful and helped me sort all of my questions. Great service Thank you
I just had help from jake what a amazing customer care 👏 thank you for your help jake 👍
Jake Murray was very professional, he understood my query and responded quickly in resolving and answering my questions.
I just had very good help the friend MEL Vin and sort out my brother in less them 5 minute big thanks for the customer service support
Dan, no messing and got done in minutes. Thank you
We have had a couple of minor issues with card machines not working. Jake was fantastic and patiently talked us through the solution. The problem was sorted within 5 minutes! He then followed up by sending me written instructions on what to do if it should happen again. Great service.
Have been with RMS 18 months and had a technical problem with setting up an upgraded card terminal. Special thanks and shout out to Michael Fortune who was clear, professional and patient, and successfully resolved the issue to our satisfaction. Thank you Michael - we look forward to continuing cooperation with RMS in future
Rang up to ask a question, but after speaking to Michael Fortune, I was told that I am entitled to an upgrade of my old machine, this has saved me some money each month as I am now able to cancel one of our phone lines that we no longer need.
Ash on the online chat sorted out my missing invoices out quick thank you 🙏
Excellent customer service. We have been with RMS for years now. Ashraf is always quick to respond to any queries, helpful and friendly. Many thanks as always for your help.
Been with RMS a few years now and whenever I have a query or need help I find their customer service team very helpful. Just come off a call with Jake Murray who was helpful and able to resolve my query to my satisfaction quickly and professionally.
The whole RMS experience has been fantastic. After being with RMS for over 10 years we have recently upgraded our terminal - Dan not only understood that we needed the card machines to run through ethanet but when we were trying to set them up and lost contact (power cut) he phoned me back straight away as well as the next day to make sure everything was working properly. I can highly recommend the customer service of Dan and everyone I have spoken to over the last couple of weeks at RMS. Working in hospitality customer service is essential and i really felt like as a business we have been really well looked after. Dan and the rest of the staff i have spoken to are a credit to the company. Keep up the good work.
