Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, GB
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower monthly fee and has reviewed my rates with customer loyalty taken into account. I am now looking forward to a new terminal and lower monthly costs. Thank you, excellent service!
Spoke with kareema it was a very pleasant experience she was very efficient & professional
Very helpful without explaining anything for issue and kareema solved the issue in instant way. Many thanks & Regards
I spoke to Patricia as we were having problems with our card machine. She was so helpful and extremely patient as i did not know what I was doing! She talked me through everything in a way that I was able to understand and we got it sorted, eventually! Thankyou so much Patricia.
ash was very methodical and helped solve our teminal issue! thanks, Ash!
Kareema was a very wonderful and helpful lady Thank you kareema
Kareema assisted me today. Thank you kareema. Well done 17/9/24
The support provided by Patricia Kontoh was great. Good communication and resolved my query without any issues.
Had a few issues with our billing statements not been sent then we were over charged for two months despite a few phone calls to try and sort it out!! However, we finally spoke to Dan who was very efficient and thorough, getting our statements emailed across and sorting out our refund. he also kept us updated by email as to what was happening and kept in touch so he knew when our money had been paid. Very helpful, polite and a pleasure to speak to. Thanks again Dan!!
I called RMS today to sort out a new terminal and Adela was great. quick and effiecient, a credit to your team.
MY TERMINAL WENT DOWN I SPOKE TO JAKE AND WITHIN A FEW MOMENTS HE HAD ME UP AND RUNNING MANY THANKS JAKE
Excellent service provided by Dan very helpful guy, thank you
I spoke to Jake today and he was brilliant, so polite, kind and patient as he talked me through step by step how to change to wi-fi connection on the terminal with also arranging an upgrade of our second terminal.
once again Lady call Kareema Mohammed gave me best support with respect . this is second time she helped me .. advice for anyone with RMS seek Mis Kareema for best support .
I spoke to Dan today and he was very polite and professional.He quickly sorted out my terminal problem.He made me feel at ease with his diagnostic instructions from start to finnish.with customer service like this it makes me want to stay with R M S.
I had a great experience with Patricia over the phone. The she was friendly, patient, and resolved my issue quickly. Excellent service!
Extremely helpful and understanding.
Michael was so helpful, understood our problem and issued the email instantly. Shame we did not phone before
Called up for help with setting up my new Verifone terminals and received excellent help from Dan, Thank you very much, quick and clear information.
kareema was so helpful today and gave me great service ,but i have left rms after many years as they always seemed to provide me with older machines and charge me a monthly rental too. i have moved to a new provider with a lovely new free card machine provided !!also cheaper fees the 50 minute wait to get thorough to speak to someone 6 months ago when i rang was enough to put me off contacting them again too !
