Company Details

Reece went above an beyond and helped me thank you so much resolving my problem

I have spoken to customer service Reece and he was very helpful and fixed my issue with two minutes 😊 many thank REECE

Previous terminal was outdated and needed to be updated. Needed to call RMS to arrange a set up. Spoke to Dan who was very clear in his instructions, he was very friendly and patient, ( as I'm a technophobe) I would def recommend. Thanks Dan

Kareema Mohammed was very friendly and professional and dealt with my request very quickly, Thank you again

I had to contact RMS after my terminal stopped working. As I did not have the telephone number to hand I googled RMS and called the number given. After several minutes going through the automated service, with my customer waiting, I finally got to speak to someone. I explained the situation only for that person to tell me they weren't RMS but Elavon! They gave me another number. I went through the same automated process, and still ended up speaking again with Elavon! On the third attempt, nearly half an hour later and after my customer had given up waiting, I finally spoke with Jake Murray at RMS. I was clearly frustrated at this point but he dealt with me in a calm professional manner and took me through a reboot procedure. I'm not great with technology, and I appreciated his patience. Hopefully I will not have any further problems but I regret not getting his direct telephone number in case I had problems down the line!

Constantly have to chase invoices to be sent, and when chased, consistently receive wrong invoices. Been greeted with fast but inefficient service for around x2 years by staff who are more interested in beating other staff to trust pilot reviews. You need to be better and to ensure you provide what is being requested.

We have been with RMW for years. It came to renewing my contract and I couldn't find cheaper rates from another merchant service. Others did offer cheaper terminal rental however and RMS were only to happy to match it so i signed up for another 18 months. Customer service is 5* and so are there terminals, reliable and easy to use which is just what you need.

Thank you so much your help Kaarema. That was great experience , everything goes very smoothly, professional and also straightforward . We are happy to make new contact with a very good deal . Highly recommend this company Kind regards

Thanks to Ash for helping to sort out our terminal problem quickly and efficiently, so there was no further delay to our service. Perfect service and helpful advice.

Very easy to contact. Was helped quickly, politely, and super efficiently by Nav who resolved my problem immediately.

Terrible company . Requested so many times for cancellation. Never acknowledged it and keep asking same questions again and again . Very bad experience. Not recommended

Rang with issues relating to payments, call was answered quickly and spoke to Jake Murray who was very knowledgeable, he had the issue identified efficiently and resolved in good time, thanks

I Spoke to Patricia on Wednesday 10/07/24. She was really helpful and my card machines was working again very soon. she is credit to the company. Thank you very much. From Mrs J Oliver

Fast and effective response on webchat

Many thanks to Kareema who helped us to set up our new terminal. Thank you for your patience. Douglas

Navadini was really helpful and sorted out our connectivity issue fixing the problem with ease.

Great service today worh Jake Murray very helpful 5 star service

Jake, what a lovely helpful chap you are! thank you for making my customer experience so easy. You put my mind at ease and would highly recommend you as a customer care agent! warmest wishes Sarah - Stepwise Clinics

Fantastic service. Talked to Kareema Mohammed and she was lovely.

Had to try to get my card machine working today and I had the pleasure of Melvin Onu helping me 100% rate fir help and friendliness. Got a new machine out to me and couldn't have been more helpful with the information given. Thankyou