Company

Retail Merchant Services

Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, GB

About Retail Merchant Services

We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.

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Dan Miller 05 September 2024, 19:29

very good , very clear , talked me through the set patiently, dan new his stuff.

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customer 04 September 2024, 17:43

After many trouble free years with RMS we have had to close our business. Kareema the customer service person I spoke with was very efficient and helpful explaining the process clearly and ensured I had all the necessary information to complete the process.

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Lynne 03 September 2024, 22:23

great service Michael Fortune was really friendly and helpful with setting up our new card reader. Thank you again Michael

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Sirene Boutique 02 September 2024, 23:33

Having been a client of RMS for many years, I have today experienced the pleasure and professionalism of dealing with RMS representative - Michael Fortune, whilst setting up our new card payment system. Michael was friendly, well informed and made the whole process smooth and seamless. Michael is a credit to RMS

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Fiona 02 September 2024, 21:30

Michael Fortune was a great help in the set up of our new card machine, Very patient and understanding. Well done Michael

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tony swales 02 September 2024, 18:38

After 12 months or so trying to resolve multiple issues with RMS I found myself having to go through my numerous issues with Kareema Mohammed from customer services. Initially I was sceptical that any of these matter would be resolved as I had been there many times before. I am delighted to say that she has managed to address them all and has emailed me confirmation on all matters. I am extremely happy with Kareema's service and attention to detail. If her supervisors are reading this, she is a keeper and a huge assett to your business. Tony Swales

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Tony Clarke 30 August 2024, 21:25

Thanks you very much for your help Kareema Mohammed 2 day to help me resolve problem with card machine. Thanks again

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Malyar Sahil 29 August 2024, 21:57

Called in today spoke to Michael Fortune with the terminal issue he straightaway resolved the issue over the phone and upgraded my terminal to prevent future issues it was really helpful.

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Puffin 29 August 2024, 18:47

Called in today and spoke to Melvin regarding some technical problems we were having with our machine. He quickly organised a replacement and also helped with some account charging errors. Melvin was very professional, efficient and is a credit to RMS. I would like to be able to speak him every time I call in. Excellent service from Melvin today. This guy goes the extra mile.

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Warren Middlecote 29 August 2024, 18:13

Very helpful knowledgeable sorted out my problem, straight away

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Micheala 29 August 2024, 17:33

Thank you for your help this morning Kareema Mohammed, you were amazing

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hatam salman 27 August 2024, 20:05

Ash was a great help

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Mr Mark 20 August 2024, 17:25

Kareema Mohammed is a very personable, knowledgeable and engaging individual, she does RMS credit with her customer interaction.

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Mark 19 August 2024, 22:01

Thank you Patricia for helping out this morning. You are were amazing, really appreciate helping sort out our visa payment issue. Thank you.

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Antony Byrom 19 August 2024, 16:56

Got through right away Dan was very helpful and sorted out my problem right away very pleased with the service as always

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Brighton Print 15 August 2024, 18:33

I contacted Ash, regarding problems with our terminal, he answered very quickly and helped resolve the issue. a very good response

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Mrs Brazendale 15 August 2024, 18:01

Kareema Mohammed was extremely helpful with my request. I would recommend RMS as there is always someone at the end of the phone to help. Thank you.

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D.J. Thomson 14 August 2024, 20:16

Great service and help from Kareema

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Indian Chaud 14 August 2024, 16:49

I was having issues with my terminal. Always, always not accepting payment. It was very frostrating, then I spoke to this girl Patricia and she helped me. You are a star girl. Thank you.

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Liz 13 August 2024, 23:33

Great service from Michael, helping to set up our new handset and answering all my questions.