Company Details

Nav was really helpful today when I called. However it ha become increasingly frustrating to have to call every month, for at least the past 6, to request for my invoice to be emailed over to me. On each call I'm told you're aware of the issue and its being worked on, but STILL no resolve

I spoke with Ash and got an instant answer to a question regarding PCI-DSS completion. Couldn't have been better.

good service

Efficient, helpful support from Nav.

Amazing customer service. I sent an email and within a matter of minutes I get a call from Kareema Mohammed who offered me better rates and made the whole process as easy a possible. A credit to the company and excellent service

It was great to have words with you regarding solving the issue. And it was easily to understand and to rectify the problem.

SCAMMERS!!! One start is generous. Poorly comprised company, Practically impossible to get hold of will continue to take you money and not provide any service or customer support. If you want to be trapped in a long contract feeding this company money that you can not cancel or contact which does not provide a service RMS is for you!

it was a lovely experience the chat lady was quick and solved my issue very quick . clear and to the point . All sorted and I am happy with the service

Used the help chat to add and remove a couple of users. This was done within a couple of minutes and our new starters were able to use the portal straightaway. Very efficient.

Melvin was great, very helpful and efficient

Setting up new card machine. Patricia was excellent on helping me set up our new card machine. We were having technical difficulties but she was knowledgeable and polite.

I HAVE BEEN A LONG SERVING CUSTOMER OF RMS. MY MACHINE FAILED A FORTNIGHT LAST SATURDAY. RIDICULOUSLY THERE IS NO WEEKEND CONTACT AND THIS FOR AN IT COMPANY IS UNACCEPTABLE. ON MONDAY AFTER EXTENDED AND DIFFICULT CONVERSATIONS A REPLCEMENT MACINE WAS PROMISED. THIS ARRIVED AT 5PM FRIDAY WITH NO CHANCE OF IT SUPPORT. ON MONDAY MORE DIFFICULT CONVERSATION. THE MACHINE PROVIDED WAS UNSUITABLE AND NOT WORKING. A REPLACEMENT WAS PROMISED. MIDWEEK USELESS PARTS ARRIVED. FINALLY LAST FRIDAY A SUITABLE MACHINE ARRIVED AND I WAS ABLE TO INSTALL IT BUT WITHOUT ANY HELP. WILL I BE OFFERED A REFUND FOR THE FORTNIGHT WITHOUT SERVICE? I CANNOT IN ANY WAY RECOMMEND RMS.

Explained everything clearly and in detail so we decided to go with the upgrade terminal. I look forward it helping our sales grow and us to run our business efficiently.

Excellent Online Chat which resolved my queries on the spot where Leoni helped me out immensely due to the tight deadline i was working to.

Leonie was very helpful and the experience was smooth.

I Manage an NHS pharmacy and have used RMS for 12 years as my payment terminal provider. Last week the terminal I rent from RMS became faulty. It took 5 days to send out a new replacement, which unfortunately turned out to be faulty. I have today been told it will be another 5 days to send out a second replacement. The disruption it is causing is damaging the pharmacy service, with patients who are unwell and/or disabled being told they need to go to cash point and withdraw cash. The customer service representatives at RMS show no urgency or compansion for the situation we are in. A lack of professionalism and expertise is my experiance of RMS on this occasion. Please RMS please sort this mess out, we have been a loyal customer for over 12 years, this disruption must come to an end.

Very helpful and spoke very good English polite and informative 5 star

I told the person on the phone that i had a problem with my card machine and within 2 minutes she made it go away. Articulate and pleasant! Many thanks!

Helpful staff resolved my issue quickly.

great support