Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, GB
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Thank you, Melvin, for the seamless cancellation
Was very pleased to be offered better terms and discounts today by Ashley. Nice to know loyalty is still appreciated. Thanks again RMS
Leonie was really helpful, friendly and answered all of my questions. A quick, no fuss online chat service makes all the difference.
VERY HELPFUL AND PATIENT AND POLITE
We have been having problems with our card machine for several weeks which has never been resolved, unfortunately we have had to terminate our agreement However I must say Michael Fortune has been very helpful and I cannot praise him enough for all the help he gave me, the 5 stars are for him. I would give the company 1 star
Reece was really helpful with everything that i was needing assistance with.
good service , very patient when helping us with new card machine and connection issue.
Michael who answered my call today was very helpful and then called me back with further guidanc
Called this morning with a problem with my terminal spoke to Nav who fixed the problem promptly and stress free, excellent service from start to finish
Excellent service
Called up due to connection issue with handheld device. Very fast to take up enquiry and solved without being passed from pillar to post. Very Knowledgeable and professional. Very nice to deal with Leonie today.
Rang this afternoon quite frustrated with our MOVE 3500 card machines not working properly. Spoke with a lovely guy called Melvin Onu, who took my complaint on the chin and sorted out the issue without hesitation or trying to solve the issue with diagnostics checks which hasn’t helped in the past with. Within 20 minutes 2 new machines in their way on a 24 hour courier. Thank you Melvin for you help and assistance ⭐️⭐️⭐️⭐️⭐️
Very friendly, understood my enquiry and dealt with it efficiently.
The customer service operator I spoke to , Kareema was so polite and helpful it was a pleasure. Thank you
Hi I have been talking to MELVIN ONU regarding the cancellation of my contract with you. He could not have been more helpful and knowledgeable about my issue. He was patient and talked me through clearly. Thank you Melvin
Had an issue with our terminal today and I got through to a polite young man, Michael Fortune, who helped me resolve my issue efficiently and quickly. Thank you Michael!
Great service ,polite, professional service
I have been with RMS for many years. Technical support has been excellent throughout our time with them.
Thank you kareema for your help today, you helped make a very stressful time a lot easier for me, I'm very grateful.
The service I have recevied from RMS hasn't been great until I spoke to Ash and Adila most recently. They were both very competent in their job and managed to resolve an ongoing issue promptly.
