, , , GB
Was having a nightmare sorting my WiFi out due to multiple ports and channels in my new flat. Rang up and spoke to Adrian and he sorted me right out! Stayed on the phone the whole time and was so helpful, glad for the help and glad we could have a laugh about it at the end!
Kept cold calling and would not take no for an answer. If somethings seems to good to be true it usually is. Cory was very pushy.
Couldn't get broadband connection on transfer to Onebill. Call answered quickly, talked through reset easily and WiFi connections also checked. It was professional and not rushed.
Rang to change payee transfer of ownership all done quickly and efficiently, relevant paperwork followed smooth transition.
Adrian talked me clearly through configuring router.
The jentelman who I was talking with him was so kind and solve my problem so quickly. His name was Adrian
Hello, I received my plan has been upgraded but I did not receive my new router yet. One bill telecom sent me an e-mail that I will receive a new router 3 days before line upgrade to fibre now I cannot use my broadband cannot collect to internet I lose money on my business. They charges on my bill at well. What service is this ? One bill telecom the worst telco I ever met.
One Bill could not have been more helpful, sorted my query quickly and very polite. 5 stars E Rutherford.😀
Excellent service very helpful
Very impressed with Ryan from sales team very helpful with trying to resolve a sales upgrade / contract his attention to my question was a credit to one bill who listed to my concerns and applied himself in a very polite and professional manner That’s why I have given 5 stars Thanks Martin frost
Dave was extremely helpful in sorting out our connection issues and we look forward to shortly getting our fibre connection for extra speed! Thanks. Mike
Called to inform onebill of changes in our circumstances and to discuss our options for reducing our monthly outgoings. My call was answered by Sue quickly and cheerfully. She explained clearly what the next steps would be and I wait for her call in the next day or two.
Sorted my Enquiry out and I was Satisfied very happy
Having a few issues with Internet connectivity and was dealt with quickly.
Excellent service and very helpful
I had some trouble with a faulty router and the customer service team was great! They helped me diagnose the problem and came up with clear instructions to solve the issue.
Olivier my contact was absolutely brilliant and wonderful to talk to. She listened attentively and made relevant suggestions. She left to speak to a Technical Adviser and soon came back with the advice that my telephone number had been spoofed and that the spoofers would soon move on to pastures new and that I should be patient. Regarding the undelivered e mails, she suggested that I contact Microsoft. All in all a very satisfactory conversation.
. Great service - prompt connection to an English first language assistant. Simple security/privacy protocols. Issue dealt with easily too.
Hi, these are difficult times, with many people experiencing both personal and financial difficulties. I find myself struggling financially, despite trying to work extra as a key worker To be allowed to pay my bill a couple of days later, after payday gave me peace of mind to keep my broadband link up and running. Your customer service advisor was easy to talk with, understood my situation and showed great empathy Another reason I'm glad I'm with One Bill
Internet went down. Rang up did a line test amd all sorted in less than 5 minutes
