, , , GB
Answered my question about upgrade to fibre optic possibility limited by my own copper cable landlines over my fields. These will be changed at some time in the future but upgrade of software already in place.
Top bloke to deal with !!! Call answered in record time AAA rating
I have gave 5 stars for Kia who has just helped me in the broadband team. We had our services restricted due to one billing systems changing and then not accepting automatic card payments. The other staff I spoke to were appalling to be honest.I explained we are a shop and take card payments they couldn’t care less. Kia you were amazing thanks so much for your help.
Thank you I needed to re boot the lovely young lady was extremely helpful.
Called to swap accounts of Direct Debit. Security was great, super friendly and helpful. Extremely quick to answer the phone and sort everything out . Excellent service!
Quick and easy to sort what I needed today, polite and great service!!
Excellent customer service, from Abs, was having trouble with my payment going through due to technical problems helped me through the process, very polite and excellent manner, would definitely recommend, well done.
I was having difficulty hearing my customers on the line. I phoned Onbill expecting to have an engineer sent out and the issue was resolved quickly and easily as the problem was a 'front plate' on the phone line box on the wall. All sorted! Thank you
Absolutely shocking company. No customer service skills or business understanding Cancellation will start tomorrow by moving to a reputable company rather than this shambles of a company
Very good, polite and professional service. Thank you.
Darcie handled my call yesterday and today regarding billing issues and delivered outstanding customer service, she was friendly, polite and patient and got my issue resolved. I’ve had several billing issues since joining Onebill as I did when I was also with XLN (one bills parent company). As a company I wouldn’t recommend them based on all the issues I’ve had and the sneaky business assurance fee added on 2 months after you join them-but the customer service team are always very helpful. If I could rate the company it would be zero stars but rating the customer care team would be 5 stars.
All ok ,very well explained. 5 star rating
I contacted Onebill because my internet connection kept on randomly dropping out. I thought I might need a new one, but after following some instructions and Onebill 'twiddling' some knobs at their end, my Modem was successfully reset and up and working again. Thanks to Onebill staff for getting my equipment sorted out all with about 15mins!
My invoice issue was instantly delta with promptly and efficiently.
Excellent, useful & friendly service
Avoid, service down for a month with no compensation, and charge you for the inspection service fee!!! Poor customer service with everything no guarantee !!! Bad experience.
Great to have the phone answered without a long wait!! Very helpful, & solved my queries in no time. Thanks again
Took long time to resolve but sorted now
Worse business Internet provider ever 3 times now without Internet no compensation they say as long as they fix it in 30 days they dont have to pay you anything really bad technical support and customer service DONT USE THEM THEY COST MY BUSINESS £1000S NOT BEING ABLE TO TAKE POS CARDS
I was helped today by Oscar having had a frustrating week with no Broadland. He was helpful and friendly
