, , , GB
I spoke to lady to request a photo of a recent bill she was extremely helpful , chirpy and polite , couldn’t have been happier with how the call went , thank you
I called the customer care team today to help with transferring over bank details and spoke with a lady called Selina. Selina was very friendly, polite and incredibly helpful. Made the transition very smooth and stress free for me.
Selina was very helpful
Cancelled, due to being out of contract and costs doubling, wouldn’t lower it after I contacted them, so switched provider. Ever since that day, I have had at least 4 methods of contact from Onebill, usually 3 different phone numbers and text messages. I have asked them continuously to stop contacting me, it is beyond ridiculous now and feels more like harassment at this point!! I wouldn’t stay with this company if they paid me £40 per month instead of charging me!!
Excellent service sorted my problem out immediately
quick response and helpful
They over charge and are un scrupulous.
excellent service would recommend
The help I received to set the modem up over the phone was brilliant !! Thanks Mohammad for your patience.
Phone was answered promptly by Martin, who was tested the line and booked an engineer for tomorrow morning. Cannot really improve on that except only by fixing the interference on the line.
Jenny was very helpful , courteous and understanding. She sorted out my query in a professional and friendly way and changed the point of contact for the router to be sent without any problem. I would give her 10/10
Responded quickly and efficiently - all questions answered
Bob a wonder..
Although Internet connection was fully operational, I seemed to have lost my telephone dialling tone and ability to call out. After checking connections at entry point to premises, I could find no fault anywhere, While doing this check however, I received a call on the line, which when completed I also had the dialling tone back ! On returning from shopping, my wife told me there were men working down the road next to the electricity transformers. Nuff said.
Broadband After going live with broadband today and not being able to connect to the internet I can honestly say I was impressed with the help we received from a gentleman called James. Within in minutes he had our router configured and up and running. Brilliant. Thank you. ELS Panels
Great service - super quick - agent very friendly.
I'm very happy with OneBill but find it extremely frustrating when you don't get the best deal until you have gone through the process, arranging transfer to a different company and suddenly OneBill comes up with a better deal.... Such a waste of time and effort. You NEED to give the best deal possible at the start, especially when dealing with loyal customers who have been with you for years!!
Brilliant service by Mohammed
I spoke to 3 people and they were all very helpful even though I misinterpreted some of the information they gave me they were very kind and polite.
Super helpful, had an issue with connecting the modem (I’m useless with technology) Chad was so helpful and patient while I got it set up and he helped me within 10mins
