, , , GB
Quick to answer the phones and very helpful.
I had requested a review of my monthly charges after receiving a better offer from BT Business. Onebill agreed to match this price on a new 2 year contract. Just a couple of points: I hope Onebill will not 'adjust' the agreed monthly tariff during this period. Secondly I explained that as the lease on my business premises expires in around 12 months and the business may have to close. I was told that under those circumstances I would be released from the contract without incurring an early exit fee. I trust Onebill will honour that verbal assurance in such an eventuality.
Very polite and professional customer service. Well organized... thank Hamda.
Apologies if this is a long one, I’ve been a customer of One bill telecom for over 12 months, end of March I sold my business and called them to inform about it, I was told there is no need to close the account but instead was asked to provide the new owner’s details and that the account will just be transferred to them. I provided them with the details and asked if there was anything else needed doing from my side or if there was any outstanding balance? At that point I was told- no you have done everything, nothing left to pay, leave it with us from here. Come mid April, I get an email from One bill saying there is outstanding balance so I contacted them to enquire, I was told that the company can’t get in touch with the new owner and as they hadn’t ceased the service, I’m liable for the month April, I argued my case that it’s not my fault if they can’t get in touch with the person, why should I pay for the service when I’m no longer the owner? After putting me on hold for 40 mins I was informed that they will stop the service until they make contact. Fast forward to May, I get another email and a letter this time for the outstanding balance, so once again for the 4th time I take time out of my schedule to ring the company, I spoke with Ryan and was told oh don’t worry we will just chase the person and they can pay (April balance) for it don’t worry about it (all recorded on their system). Last week (June) I again received an email Final reminder you must pay outstanding balance (£119.98) so off I go again, this time Alan who told me a different line, oh it’s not the new owner who must pay, it’s going to be you who is liable as they have a separate account starting from 06/May. I needed to pay for the month of April, so I told him I had given the notice in March about leaving why should I have to pay for April, when I was no longer the owner of the business, he said ok leave it with me, I will do something about it, I hope people reading can see a pattern here. Then yesterday I received a letter saying please contact us urgently, final reminder, so I spoke with a woman, who got very rude and offensive saying I don’t care whether you want to pay or not, it is not my concern if you refuse to pay, your case will just be moved to debt collectors and hung up the phone on me before I could even explain. So I redialled and spoke with another person who said to me that what Ryan told me in May that he will speak with the new owner is not allowed, he should’ve never said that to me, I was very frustrated at this point and asked how can SIX people say SIX different things? And how is it my fault if Ryan said what he wasn’t meant to say? She offered at that point that they will reduce the bill for the month of May as the new account was opened by then but I would still have to pay for calls made in April (£40), I explained once again that I had vacated the site in March, how could I’ve made calls in April and refused pay for it. I even asked if the new account was set up in May, why when I called in March about closing the account, I was told that it wasn’t necessary to close, they would just transfer it to the new owner? She came up with ridiculous idea at that point that she will email me the invoice for the phone calls made in April and that I should forward that to the new owner and that he should then pay One bill, I couldn’t believe what she just said, she wanted me to do her job? I refused to do this for her as it is unprofessional and unethical and at that point the phone line went dead. I was owner of the business for a decade and was a customer of BT for 9 years, I never had these issues, any situation was swiftly resolved, last year I decided to go with One bill as they were more affordable and provided a good package. The lesson here is just because the company are cheaper, it doesn’t mean they are professional or efficient. From last 3 months, I’ve spent nearly 4 hours of my time, speaking to SIX people, all of whom have said different things, so clearly they are not even trained well or if they are they chose not follow their training and the last resort is the blaze attitude from the woman saying I don’t care if you want to pay, your case will just be moved to debt collectors. Please, please do your research well before signing up with One Bill Telecom, as when the time comes to leave, they will just slap you with a random invoice with a random amount which then can be adjusted to how much they please to. Apologies for the long post.
I find selecting telecoms services difficult as I am dyscalculic and it’s largely about numbers. I called Onebill as m’y wifi was insufficient for household needs but being rural I had accepted limitation. My lodgers asked for better, assured me it was reasonable to do so. I knew fibre g he as been installed nearby so Onebills employees jumped through the hoops to find out how this could be improved without being expensive. Between sales and technical it seems I can be upgraded at no extra charge. Some providers would have charged for change of package. I was near contract renewal so it’s easily achieved. We go from 15kbs to 40 which will keep the peace and the business efficient , I’m happy.
We have been with XLN Telecom for 2 years, we joined in 2020, what a great move it was. Providing us with an excellent internet service with very minimal downtime. The customer service is very good and they aim to resolve any issues very quickly and effectively. I would highly recommend XLN Telecom to anyone who is looking for fast and reliable internet connection for their business.
Needed help to divert number to a mobile temporarily. This was set up calmly in just a couple of minutes by a polite and knowledgable operative. Having been with the company since 2012 I have had very little cause to call them but on the occasions that I have I have been helped and supported in the process. Highly recommend this company.
Having recently sold our Business and no longer needing the Landline we had in place for many years, OneBill Telecom have been very 'generous' over the position regarding 'termination'. They kindly refunded a sum of money which could, strictly, have been regarded as due.
Very helpful polite and great service Thank you.
very good customer service. 6* for Kia. She has been fantastic. Thank you Kia. Hope the company will give you a promotion. You deserve it 👍👍👍
Sharmilla (apologies if the spelling is wrong) was very friendly and helpful and gave me all the information I needed.
I contacted your marketing department yesterday and was served by an extremely helpful , pleasant and patient advisor who called me again today with a courtesy call as promised . I am so accustomed to unpolite and unhelpful service from many business personnel that it was a treat to be in conversation with Darcie ( or Darcy ! ) . I hope to stay with OneBill Telecom for obvious reasons .
I have given 3 stars only because Of Arthur who has been very helpful in helping sort out the problem created by staff at Onebill. I asked for my phone lines to be transferred to my new office. After BT had been out people in accounts whom I spoke with instead of putting on a divert so I could receive incoming calls for my business cancelled my line. I was told that the my lines were cancelled and the number I had for 18 years gone. Had it not been for Arthur and his quick thinking my number would have been lost permanently. He managed to secure the number and get a new installed. The result of Onebill bumbling staff has been loss of 3 weeks business in several thousands. Once again I would like to thank Arthur for all his support and hard work in helping me.
We closed the account as the 3 lines we were using were not being used anymore. The cancellation process was quick and easy and wasn't made difficult at all, unlike some of the companies that pass you from pillar to post and make it a long and painful process. Would definately use this company again in the future.
David was very helpful and patient while I replaced my old router for a new one and resolved the problem I had connecting to the internet.
Another 25 minutes of home call trying to get sorted with this incompetent company and still no further forward. All I want to do is pay what I owe and receive a correct bill instead of one with over a hundred pound more than it should be. Adding charges for a cancelled direct debit when they don’t provide a service to me and I dont trust them to take correct amount owed. It shouldn’t be so hard to obtain a bill that is correct and for me to make a payment. Asked to speak to a manager and get nowhere despite being promised time and time again they will sort it. Formal complaint gone in today and I will escalate to ombudsman if necessary. Will keep leaving review updates until this is resolved so the balls in their court. Weeks have been wasted trying to sort this and still in the same position.
Roger khan a splendid manger well done 👍
Excellent service as usual. Questions are dealt with quickly snd efficiently - could say more
Very nice service, simple but perfect
So helpful and patient as I have little It knowledge. They went over and above for my company, great customer service well done
