, , , GB
My account was set up incorrectly. I called Customer Services as the online service was not working properly. The person I dealt with was very cheerful, very helpful and fixed my problem on my first call. It was his first day, so I was doubly impressed.
Spoke to a great person who still believes in customer service Jenny your a legend !!!!!! Sorted my issues out was super friendly, kind and understanding from a person that runs a business this is how we all should ROCK well done Jenny x
Competitor Company gave me an offer which was marginally better with a promise of an annual inflation adjusted price on basis of CPI only instead of CPI + 3.2%. This year in April 2022, my phone rental costs have increased by 9.4% and the Business Assurance element by 11.1%. My rental Contract was due to run out on 12/11/2022. I was assured that the penalty for early termination would be waived as the switch over would be made within the 6 month grace period before end of term. Signed up electronically to a 3 year contract on 01/04/22. Had a call from another operative to explain process and then nothing happened except got a welcome letter from their CEO 22/08/22 dated 08/04/22. On contract no email addres to write back any questions so on 22/04/2022 I asked what was going on to a reply email off contract email address. No reply. What was unusual was that One Bill did not come back at anytime to me on basis of "Sorry to see you go..." then on 17/08/22 at 07.00 I could not connect to internet and landline was dead. Previous night at 19.03 the switchover happened with no notice and of course was not activated. On 17/08/22 Sophie did mange to set me up and then I did get an email from One Bill with the "Sorry to see you go..." email and a final termination Fee of £597.60. When I rang the competitor they knew nothing about this and said their insurance cover was up £299.00. I got back to One Bill and spoke to Elisha and I told her that the termination fee was illegal as I was within the 6 month end of contract term. Darcey then took over and over a period of 4 hours drew up a new contract for 24 months at a lot lower cost (with less call volumes as business in UK and Europe has collapsed) and has cancelled the switch over as it has been performed illegally. There was no 10 day grace period as swapped same day and terminated from One Bill to competitor. The operatives at both competitor and One Bill were very pleasant, fairly knowledgeable and honest as I was extreeemly worried especially over a fine of £600 when my total annual spend is around £720 odd. I would never have changed or switched over ahead of the end of contract date without a cast iron assurance that any bill like this would be paid by new internet and landline provider as why would I and what would the commercial sense to do so as I am very close to the end of current contract anyway. Darcey has at least reduced my anxiety and stress levels and looks to have saved me some money in the future which I am very grateful to her and One Bill Telecom. Michael H
No robot answerphone, human answered straight away. The most helpful company I have ever dealt with! Called back when they said they would, same person every day for 4 days assisted me! If I missed the call he left voicemails and endeavoured to try until he reached me! The problem was with Talk Talk who I had left to join this company. Even though there was nothing they could do they still went above and beyond!!! Only been with them 4 days and if this service is anything to go by I’ll be with them forever!!! Thank you for all your help! Wish I could remember the helpful member of staffs name to give him a shout out!
very helpful sorted the problem quickly thanks
Very helpful although my problem was not sorted out and said it was my router was probably old This router was supplied by one bill and was out of wanted to sell me another
Cameron from cloud voice was very helpful and friendly
Mr camearon is very helpful
Fantastic customer service. So patient and problem resolved.
As someone who was a customer for many years who experienced costs occasionally creeping up with me having to challenge them, at the end of my contract I TRIED to leave them.This I when you discover what disgusting customer services are,threats of £1000 pound penalties,numerous phone calls a day from them,telling me I would get the same customer service with my new provider???? My last 3 weeks with One bill I was without internet although I paid the bill and months after I received a £9 odd credit bill which wasn't credited ,then 1 month later a demand and threat with the debt collector for this £9 odd came.When I phone Onebill "customer services' I was told this was a mistake and would be cancelled,and lo and behold today 2 months on today I receive another threatening letter demanding this £9 odd sum more stress from Onebill so called customer services.A word of warning to any customer of this company,if you try to leave you first receive threatening letters,then countless phone calls culminating with pleading with you to stay with them.All this process more than reinforced my decision to dispose of their services,but they continue still to harass me
Very pleasurable experiance
Great customer service
Quick customer service
It’s horrible customer service. I made 5calls to solve my problem. There are 4 people said different story! Finally, when I ask for manager one girl helped. Kicking the balls.
very helpful and pleasant to talk to also answered all my questions
This company is an exception these days, you can actually talk to people, and people with common sense. They are not working off scripts and can answer questions. Thank you!
Kash sorted problem within minutes I sincerely hope he is well recognised as an employee with you. I have been a customer for 17 years with you and have never experienced such a superb employee with your company
Kash sorted problem within minutes you have a super employee there and I sincerely hope he is well recognised. Well done Kash
Had a problem with internet not working I rang and they helped straight away Frazer was patient with a woman like me explaining it well and so helpful .. thank you frazer
My fault was fixed at the end. I must say there was a member of the fault team, named Arthur; that he did that extra step to make sure my problem just resolved as quick as possible. He was patient and efficient. Thanks all team to get my internet back working.
